Jordan did an Amazing job, very punctual, friendly & professional. I was very impressed with his quality of work. He is a credit to your Company…thank you🔶☺️🔶
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See what reviewers are saying
After a rocky start from an inexperienced learner we were then visited by JOE. What a fantastic guy he was. Very pleasant, very helpful, really couldn’t have asked for a nicer person. His workmanshi... See more
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Dropped my car off on time and it was ready and available before time I was given on drop off. Staff courteous and informative
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Bookd through insurance for back window repair. Excellent communication, quickly got intouch, appointment was made, had a phone call that morning with a more exact time. Was only there an hr, lad was... See more
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Company details
About National Windscreens - Chesterfield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3, Stand Park, S41 8JT, Chesterfield, Derbyshire, United Kingdom
- 01246-700-253
4.9
Excellent
575 reviews
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Reply from National Windscreens - Chesterfield
We're happy to hear that you had a great experience with our company. We appreciate you taking the time to leave us this cracking review!
Reply from National Windscreens - Chesterfield
We're happy to hear that the service was informative while you were working. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Chesterfield
We appreciate you sharing! We're so happy you were very pleased with the service you received during your visit with us.
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Good job completed within a decent time…
Good job completed within a decent time frame. Thank you
23 June 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that the job was completed well and in a timely manner. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Chesterfield
We appreciate you sharing your experience with us. We're so happy you received great and friendly service and quality work.
Good service and pleasant staff.
19 June 2025
Reply from National Windscreens - Chesterfield
We appreciate you sharing! We're so happy you received good service from our pleasant staff during your visit.
Used our excess and was linked through…
Used our excess and was linked through our insurer to national windscreens. Texted the booked time due to calibration it had to go in so a week wait.
Easy to find and booked in collected the same day.
Was waiting on a call to say it was ready but got a text. Very little human interaction except for handing keys in and getting them back
13 June 2025
Reply from National Windscreens - Chesterfield
We appreciate you sharing your experience. We're glad the booking and collection process was smooth. We acknowledge your feedback regarding the communication methods used and the limited personal interaction. We'll review our processes to see where we can improve.
I did not like that the scuttle was…
I did not like that the scuttle was broken and then fixed with double sided tape which I specifically said I did not want using
16 June 2025
Reply from National Windscreens - Chesterfield
We regret that the scuttle arrived broken and was repaired with double-sided tape against your wishes. We appreciate your feedback and will review our processes.
Brilliant and friendly service,great…
Brilliant and friendly service,great bunch of lads, talked us through procedure and how long it would take, quicker than we thought, highly recommended
9 June 2025
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We are happy to hear that you found our service brilliant and friendly and that you were informed about the procedure and its duration. We value your recommendation.
Reply from National Windscreens - Chesterfield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service
Great service, quick, no hassle, professional and friendly service from the mechanic who dealt with myself.
23 May 2025
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback! We're happy to hear you received quick, professional, and friendly service.
Reply from National Windscreens - Chesterfield
We appreciate your kind words! We're glad you were happy with our staff and their work.
Customer service and communication was…
Customer service and communication was fab. Work completed faster than expected and team were all polite and friendly
27 May 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that you had a positive experience with our team! We appreciate your feedback regarding our customer service, communication, and speed of work.
Good communication & friendly fitter
19 May 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that you had a positive experience with our communication and fitter! Thanks for your feedback.
The technician was professional and…
The technician was professional and friendly, whilst carrying out a windscreen replacement.
22 May 2025
Reply from National Windscreens - Chesterfield
We appreciate your positive feedback. We're glad the technician was professional and friendly during your windscreen replacement.
Quality Workmanship
Unfortunately I do not know the name of the engineer who did the work but he was excellent. He explained clearly what he was going to do and did not mind me watching. He removed the old screen with relative ease and took great care not to damage the paintwork on the car. The new screen was fitted without any problem and he cleaned up afterwards.
20 May 2025
Reply from National Windscreens - Chesterfield
We appreciate you taking the time to share your experience. We're glad to hear that the engineer provided excellent service, clearly explained the process, and took great care during the screen replacement. We're happy the new screen was fitted without problems and that the area was cleaned afterward.
Reply from National Windscreens - Chesterfield
We appreciate you sharing your positive experience with our customer service and advice.
Amazing
Had great experience happy with the service.
Good customer service would recommend NW
13 May 2025
Reply from National Windscreens - Chesterfield
We're happy to hear that you had a great experience and were pleased with our service. We appreciate your recommendation!
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