Very polite and professional, even recommended places for us to go whilst we wait(as he noticed we had the kids with us) job was done perfectly, car was kept clean, no dirty prints or stuff left in... See more
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Location
Switch location14 Mason Rd, CO1 1BX Colchester, GB
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informed from start and along the way, what time the repair team would be with us. The repair was good, no guarantee a repair will be invisible. The repair man was very good, very quick and efficie... See more
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Was attended to when I arrived, didn’t have to wait long for technician to replace factory fitted windscreen to my car. Did a very clean & tidy job,& completed the re calibration for my camera on new... See more
Company replied
Efficient finish, the installer called me first thing in the morning to advise of his attendance time for PM, to save me waiting in for him. Attention to detail in a pristine finish and friendly, too!... See more
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Company details
- #42 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Colchester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
14 Mason Rd, CO1 1BX, Colchester, United Kingdom
4.4
Excellent
489 reviews
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Grumpy fitter and no respect for other peoples vehicles
The main reception gentlemen was very helpful but the engineer was very rude and grumpy he came out complaining of all the cars in the car park they had to fix we also received our vehicle back with all the boxes in the back of the van tipped over and strewn across the back suggesting very hard acceleration which our fleet vehicle tracker did indeed confirm
23 October 2025
Reply from National Windscreens - Colchester
We appreciate your feedback. We're sorry to hear about the contrast in service and the condition of your vehicle upon return. We'll review this internally to ensure better service and care in the future. Thank you for bringing this to our attention.
Really swift and efficient service
25 October 2025
Reply from National Windscreens - Colchester
We appreciate you sharing! We are so happy you were pleased with our really swift and efficient service.
Replacement Windscreen.
Original date was missed, due to running out of time for fitter. When windscreen fitted nearly a week later, the corner trim passenger side was missing. Not impressed at all. If there was a zero stars awarded I would have chosen that option.
24 October 2025
Reply from National Windscreens - Colchester
We regret that the original appointment was missed and that the trim was missing after the windshield replacement. We appreciate your feedback and will review this to improve our service.
I had an appointment made which was…
I had an appointment made which was fine. A few days later I was contacted to say it could be completed earlier if I woukd like. I agreed a new date. Due to not being sure of the time as the message said between 0800 and 0830, 5he web site said 0830 and 0900 and I had been told 11.00 previously I decided to call in as I was nearby the day before. I was then told it was not due on the revised date. Also it could not be done as the guy doing it would be still on holiday. His first day back was also fully booked. Hence the next day was agreed. However the calibration was not able to be done on that day as the "board" had been moved to another site which shared it. I was then told I would be contacted with a new date for calibration, which I duly was and work completed.
I would say that I appreciate this site had apparently just been taken over and this may have been the problem. I would also say I was very pleased with the staff and their attitude and communication once this were sorted.
16 October 2025
Reply from National Windscreens - Colchester
We appreciate you sharing your experience. We are sorry for the confusion and multiple scheduling changes you encountered. We're glad our staff's attitude and communication were helpful in resolving the issues. We value your feedback as we work to improve our services during this transition.
Reply from National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Efficiency
14 October 2025
Reply from National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Disappointing
Whilst the actual repair was great, I was disappointed that I had paid for a technician to attend my property and repair my windscreen to then be contacted the morning of the appointment and advised it had been booked wrong and required two man job and to bring my vehicle to the colchester centre. This then meant I used up petrol to get there and had to wait in the waiting room for over two hours.
11 October 2025
Reply from National Windscreens - Colchester
We appreciate you sharing your experience. We're sorry the appointment was not scheduled correctly, requiring you to travel to our center and wait longer than expected.
Screen replacement was done at my home
Screen replacement was done at my home, the fitter called in advance to let me know what time he would arrive.
Great service.
23 September 2025
Reply from National Windscreens - Colchester
We're happy to hear that the screen replacement service met your expectations with the fitter's punctuality and communication. Thank you for your positive feedback!
Great service
Great service. Actually saved me money when the technician told me it could be repaired rather than replaced.
Highly recommended
20 September 2025
Reply from National Windscreens - Colchester
We appreciate your positive feedback and your recommendation! We're happy to hear that you received great service and that our honesty saved you money.
Good communication of appointment detail
17 September 2025
Reply from National Windscreens - Colchester
We're happy to hear that you found our communication about your appointment helpful. Thank you for your positive feedback!
A chip was sort of repaired
A chip was repaired, glue left on windscreen arojnd it and a small chip is still there.
19 September 2025
Reply from National Windscreens - Colchester
We appreciate your feedback and regret the glue residue and remaining chip. We'll review this to improve our service.
Very easy procedure a good job done and…
Very easy procedure a good job done and happy with the result.
17 September 2025
Reply from National Windscreens - Colchester
We're happy to hear that the procedure was easy and that you are pleased with the result. Thank you for sharing your positive experience with us!
Reply from National Windscreens - Colchester
We regret you experienced this. We'll address this behavior to ensure better service in the future. Thanks for your feedback.
Range rover windscreen
The fitter explained everything clearly, screen was fitted quickly and correctly.
I am happy with the screen.
5 September 2025
Reply from National Windscreens - Colchester
We're happy to hear that the installation process was clearly explained and efficiently completed. We appreciate your positive feedback and are glad you're happy with the screen.
Did an excellent job of replacing my…
Did an excellent job of replacing my windscreen at home. Left my car in good clean condition. Thank you
28 March 2025
Reply from National Windscreens - Colchester
We're happy to hear that the windscreen replacement at your home went well and that your car was left in good condition. Thank you for your positive feedback!
very polite and efficient service
11 September 2025
Reply from National Windscreens - Colchester
We appreciate you sharing your feedback! We are so happy you were pleased with our polite and efficient service. Thank you!
Reply from National Windscreens - Colchester
We are happy to hear that you found our team efficient, courteous, and helpful. We appreciate your positive feedback regarding our clean premises.
Reply from National Windscreens - Colchester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Colchester
We're happy to hear that the windscreen repair met your expectations with prompt and courteous service. Thank you for your positive feedback!
Reply from National Windscreens - Colchester
We're happy to hear that your experience was easy and efficient. Thank you for your perfect rating!
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