The works were undertaken in the timeframe said and the quality of the work could not be faulted. Sadly though I waited for the work to be undertaken and was disgusted by the foul language. I think th... See more
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These guys are excellent. I sent my peugeot 5008 for a windscreen replacement at the Dartford branch and the time frame was 4hrs waiting time. They finished in about an hour and a half so didn't hav... See more
Company replied
Arrived on time for appointment and was dealt with straightaway. Informed that my screen should take less time than the estimated time given. Received call approximately two hours later to inform... See more
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Very easy online booking process Various locations to choose from Staff friendly and helpful Quick & efficient
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Company details
About National Windscreens - Dartford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3 Avery Way, Questor, DA1 1JZ, Dartford, Kent, United Kingdom
- 01322-800-219
4.6
Excellent
605 reviews
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Reply from National Windscreens - Dartford
We are so pleased to hear that you experienced fast, seamless care and found our team to be so welcoming. Thank you so much for taking the time to share your wonderful feedback with us!
Very easy online booking process
Very easy online booking process
Various locations to choose from
Staff friendly and helpful
Quick & efficient
25 September 2026
Reply from National Windscreens - Dartford
We're so pleased to hear that you found the online booking process easy and enjoyed having a variety of locations to choose from. It's wonderful to know our team was friendly, helpful, and provided a quick and efficient service! Thank you for sharing your great feedback.
Very courteous and prompt service
Very courteous and prompt service. Nice cafe nearby where you sit and relax while they fix
7 October 2026
Reply from National Windscreens - Dartford
We're so pleased to hear that you received polite and timely assistance, and that you were able to comfortably unwind while your repair was being completed. Thank you so much for taking the time to share your wonderful feedback with us!
Reply from National Windscreens - Dartford
We are so pleased to hear that your repair was completed so fast and smoothly. Thank you so much for your wonderful feedback!
Good service
The whole process was very smooth and they were happy to hold onto my car until I finished work which was very helpful! No issues with the service at all
30 September 2026
Reply from National Windscreens - Dartford
We're so pleased to hear that your experience went so smoothly! It's wonderful that our team could assist by accommodating your work schedule and safely holding your vehicle until you were ready to collect it.
The work was done within an hour and…
The work was done within an hour and was done perfectly. There was a sense of discipline and hardwork at the workplace. Very polite individuals
27 September 2026
Reply from National Windscreens - Dartford
We're so pleased to hear that the job was completed so quickly and to perfection. It's wonderful to know that our team's discipline, hard work, and polite demeanor made such a positive impression on you!
The works were undertaken in the…
The works were undertaken in the timeframe said and the quality of the work could not be faulted. Sadly though I waited for the work to be undertaken and was disgusted by the foul language. I think this could be one individual who spoils it for the rest and does not reflect the person who conducted my repair. I work in construction so am used to bad language. But the constant swearing out of the workshop area was noted even by me. I would be embarrassed if my family members were waiting with me.
23 September 2026
Reply from National Windscreens - Dartford
We are happy to hear that the repair work met your standards and was completed on schedule. At the same time, we appreciate your honest feedback regarding the unacceptable language coming from our workshop. Providing a comfortable and respectful environment for everyone in our waiting area is essential to our standards. We take your observations seriously and are addressing this conduct with our team to ensure our workplace remains professional for all visitors. Thank you for sharing your experience so we can improve our service environment.
Reply from National Windscreens - Dartford
We are so pleased to hear that you were happy with the work completed for you. We truly appreciate your positive feedback and kind words!
first class service
first class service, Tom was the gentleman who explained everything to me and the work that was undertaken was excellent.
25 September 2026
Reply from National Windscreens - Dartford
We're so pleased to hear that you received first-class service and that everything was clearly explained. It's wonderful to know that the work undertaken was excellent!
Windscreen replacement
These guys are excellent.
I sent my peugeot 5008 for a windscreen replacement at the Dartford branch and the time frame was 4hrs waiting time. They finished in about an hour and a half so didn't have to wait that long.
Genuiene parts and looked same as the oroginal version. No need going to the original dealers
25 September 2026
Unprompted review
Reply from National Windscreens - Dartford
We're so pleased to hear about your excellent experience at our Dartford branch! It's wonderful that the windscreen replacement was completed so quickly with genuine parts. We appreciate you sharing your positive feedback.
Reply from National Windscreens - Dartford
We're so pleased to hear that you had a good experience and found our staff professional and very helpful. Thank you for your wonderful feedback!
Great service from National Windscreens from start to finish. The guys worked extremely quick so I didn’t have to worry.
Great service from National Windscreens start to finish. The guys worked extremely quick as I was hanging around👍🏻I would recommend without any doubt.
16 September 2026
Reply from National Windscreens - Dartford
We're so pleased to hear that you received great service from start to finish! It's wonderful that our team worked quickly, and we truly appreciate your recommendation.
Efficient booking process and service…
Efficient booking process and service overall. Staff even waited for me at the end of the day. I was running late, could not call either but they waited even though the business had effectively closed. Thank you.
9 September 2026
Reply from National Windscreens - Dartford
We're so pleased to hear that our booking process was efficient and that our staff went above and beyond by waiting for you, even after closing. We truly appreciate your understanding and kind words.
Excellent job
Operative was punctual, considerate to neighbours and surroundings and competent in getting job done in timely manner.
30 August 2026
Reply from National Windscreens - Dartford
We're so pleased to hear that our operative was punctual and considerate to neighbours and surroundings. It's wonderful to know they were competent in getting the job done in a timely manner!
great service with helpful and friendly greeting
friendly greeting on arrival. great communication and good replacement window. let me know as soon as it was ready for collection and friendly when I arrived to collect. thank you helen
3 September 2026
Reply from National Windscreens - Dartford
We're so pleased to hear you received a friendly greeting and great communication regarding your replacement window. It's wonderful that you were kept informed and that your collection was friendly.
Professional Service
Professional Service. Pleased that replacement took less than indicated in written communication. It was all done in less than couple of hours. Staff was friendly.
25 August 2026
Reply from National Windscreens - Dartford
We're so pleased to hear that you received professional service and that the replacement was completed quicker than indicated. It's wonderful that it was all done in less than a couple of hours and that our staff was friendly!
Tom was great
Tom was great. He explained everything well and answered all the questions I had. It was done in a timely manner and I’ve been very satisfied with the work that was done
16 August 2026
Reply from National Windscreens - Dartford
We're so pleased to hear that everything was explained well and that all questions were answered. It's wonderful to know that the work was done in a timely manner and that you've been very satisfied with the results!
As good and quick as the service was
As good and quick as the service was, when I got my car, I found large and small fragments of glass throughout the front of my car including in my air vents. While I understand that glass will be shattered etc, I would expect them to at least hoover glass off my seats and floors. I have small children who use my car and it made my car feel extremely unsafe for them. I did end up with glass in my hand while driving which I feel is incredibly dangerous and unsafe.
10 August 2026
Reply from National Windscreens - Dartford
We appreciate your feedback and sincerely regret the presence of glass fragments in your car after our service. We understand your concern for your children's safety and the danger of finding glass while driving. We will review this to improve our cleaning process.
Need glass repair National Windscreens will rectify
Need glass repair. Book into National Windscreens for superb service
We experienced superb service at Dartford depot via John however I am certain all depots will be great
15 August 2026
Reply from National Windscreens - Dartford
We're so pleased to hear you received superb service for your glass repair. It's wonderful to know our team provided such a positive experience.
Windscreen
It was so easy to used the online system and i was inform every detail up on the last day. the customer service was friendly on professional and the job done quicker than expected thank u.
11 August 2026
Reply from National Windscreens - Dartford
We're so pleased to hear that our online system was easy to use and that you were kept informed every step of the way. It's wonderful that our customer service was friendly and professional, and that the job was completed quicker than expected.
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