The windscreen centre at Dartford is manned by grown up children who can be nice so long as you don’t question the way they approach work. Customer services were excellent in helping me with my compl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These guys are excellent. I sent my peugeot 5008 for a windscreen replacement at the Dartford branch and the time frame was 4hrs waiting time. They finished in about an hour and a half so didn't hav... See more
Company replied
Although I had to wait just over a week to have the windscreen replaced, an appointment was made for a technician to carry out the work. He (Louis/Lewis) phoned me on the day to inform me that he woul... See more
Company replied
Great service despite the poor weather the team at Questor business park in Dartford were able to reschedule at another convenient time & despite poor weather again were able to fit my vehicle in at t... See more
Company replied
Company details
About National Windscreens - Dartford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 3 Avery Way, Questor, DA1 1JZ, Dartford, Kent, United Kingdom
- 01322-800-219
4.6
Excellent
607 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super quick windscreen change
The email confirmation said the job would take up to 4 hours. The technician completed it in 38 minutes. Brilliant job on one of the hottest days this year. Thank you.
23 June 2026
Reply from National Windscreens - Dartford
We're so glad to hear our technician provided such efficient service, especially on a hot day! We appreciate you sharing your positive experience with us.
Reply from National Windscreens - Dartford
We are so pleased you experienced friendly staff and quick, well-done work. Thank you for your kind words!
Thank you great job
17 June 2026
Reply from National Windscreens - Dartford
We appreciate your kind words! We are glad you had a great experience. Thank you for your feedback.
Quick and simple
17 June 2026
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Dartford
We're glad your experience was painless and efficient. Thank you!
Reply from National Windscreens - Dartford
We're glad it was efficient! Thank you for your feedback.
Friendly and Fast Replacement
I had a booking for replacement wind screen and it went so well. It was a plesant experience from start to finsh and the guys took their time to advise on how long it would take and the dos and don't after windscreen replacement.
12 June 2026
Reply from National Windscreens - Dartford
We are so pleased to hear your windscreen replacement was a pleasant experience from start to finish. We appreciate your kind words about our team's advice.
Great job
The appointment day was booked by my insurance company but the local branch booked a time slot with me, keeping in touch by email and text on the day. The job was done very quickly and well. Very happy.
11 June 2026
Reply from National Windscreens - Dartford
We are so pleased to hear that your appointment was booked smoothly and that our team provided quick, efficient service. Thank you for your kind words!
Excellent quick service
They saw me on the day, very professional and friendly. Didn't take long at all. Would highly recommend.
11 June 2026
Reply from National Windscreens - Dartford
We're so pleased we could see you quickly and that our team was professional and friendly. Thank you for your high recommendation!
Great service from booking to completion – highly recommend the Dartford branch
I recently had to replace my windscreen and used the Dartford branch.
The whole process, from booking through to having the work carried out, was smooth and straightforward.
I had to wait a little longer for the replacement windscreen because the car was only a month old and I requested a genuine manufacturer windscreen. It cost a bit extra, but it was definitely worth it.
The installation itself took a couple of hours. You can either wait in the reception area, which has Wi-Fi, or visit the nice coffee shop just around the corner.
They weren’t able to calibrate the ADAS because their software didn’t yet support my car. However, as they fitted the genuine part, it didn’t affect any of the systems and everything continues to work as expected.
The staff were friendly, professional, and did a great job. Highly recommended!
4 June 2026
Reply from National Windscreens - Dartford
We are so pleased to hear about your positive experience at our Dartford branch. It is wonderful to know that the process was smooth and that our team provided professional service. We appreciate you choosing us for your windscreen replacement.
Reply from National Windscreens - Dartford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I got my window fixed right away
I got my window fixed right away, without having a appointment for that time.
8 June 2026
Reply from National Windscreens - Dartford
We are so glad we could assist you promptly with your window repair. We appreciate your kind words!
Great and fast replacement
2 June 2026
Reply from National Windscreens - Dartford
We're glad to hear your replacement was great and fast! We appreciate your positive feedback.
Very accommodating staff
Very accommodating staff, working with me to drop the car off early and pick up at the end of the day. The quality of the work was very good and they left the car very clean.
27 May 2026
Reply from National Windscreens - Dartford
We're delighted to hear our staff was accommodating with your drop-off and pick-up times. We're also glad the work quality was very good and your car was clean! Thank you for your positive feedback.
It was a very quick and relaxing…
It was a very quick and relaxing experience and the staff were amazingly helpful.
26 May 2026
Reply from National Windscreens - Dartford
We're so pleased you had a quick, relaxing experience and found our staff helpful. Thank you!
feedback
communication from head office a little vague but dealing with the engineers at the site of replacement was great
23 May 2026
Reply from National Windscreens - Dartford
We appreciate your feedback. We are glad our engineers provided great service and will improve head office communication.
Very neat and efficient job by a…
Very neat and efficient job by a friendly and polite technician.
21 May 2026
Reply from National Windscreens - Dartford
We're so pleased our technician was neat, efficient, friendly, and polite. We appreciate your feedback!
Windscreen replaced pretty quickly
Windscreen replaced pretty quickly, whole process was smooth, efficient service
5 May 2026
Reply from National Windscreens - Dartford
We're so pleased your windscreen replacement was quick and the process was smooth and efficient. Thank you!
Reply from National Windscreens - Dartford
We're so pleased you found our service great and our staff very helpful!
Reply from National Windscreens - Dartford
We are pleased you found it easy to deal with us. We appreciate your positive feedback.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.