Great service however, my washers did not work once I collected my vehicle. I noticed this that afternoon after collecting the vehicle. I did some digging myself and found the washer pipe had not been... See more
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Loads of Glass bits on the smallest car parking space , with no signage and no over spill. Inside the office hasn’t seen a hover since the hoover was invented, Wipe feet on way out before you get in... See more
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Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
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Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage... See more
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Company details
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
566 reviews
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Everyone was friendly and the service…
Everyone was friendly and the service was amazing. The guy who did my windscreen made conversation with about the game I was playing. Fantastic friendly service.
27 April 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback. We're happy to hear that everyone was friendly and the service was amazing, with friendly conversation during your windscreen replacement.
Easy booking - Good Comms -Great service at shop
28 April 2026
Reply from National Windscreens - Derby
We appreciate you sharing that booking was easy, communications were good, and service at the shop was great! We are so happy you were pleased.
Overall it went OK was meant to be a…
Overall it went OK was meant to be a home vist but on day of arrival was asked to go to local depot because of adverse weather coming that morning,only gripe was it was blazing sunshine with no rain forecast for days.
20 April 2026
Reply from National Windscreens - Derby
We appreciate your feedback. We regret the change of venue due to the weather forecast, especially given the sunshine. We'll review our communication process to avoid similar situations.
Reply from National Windscreens - Derby
We appreciate you sharing that booking was easy and the process straightforward! We are so happy you were pleased with us.
Guy was pleasant on time no issues
Guy was pleasant on time no issues. Left a scratch on my bonnet ! I haven’t complained not really a big problem however it’s still a deep scratch
21 April 2026
Reply from National Windscreens - Derby
We appreciate your feedback and are sorry to hear about the scratch. We aim to provide excellent service, and we'll review this to prevent future occurrences.
Service was very quick and efficient…
Service was very quick and efficient but when I went under the bonnet when got home noticed most of the prestood trim fasterners have been broken and not replaced.
11 April 2026
Reply from National Windscreens - Derby
We appreciate your feedback and are sorry to hear about the broken fasteners. We aim for efficiency and thoroughness, and we'll review this issue.
Windscreen repaired at home quickly and…
Windscreen repaired at home quickly and efficiently.
11 April 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're so happy to learn that your windscreen was repaired quickly and efficiently at home.
Well where do I start black glue on my…
Well where do I start black glue on my bonnet water pipes not put back left hanging only one screw holding the water tray in and playing songs with swearing words in customer walked out with her young girl rang customer service and all they can say is sorry this is my motorhome which cost me a lot of money I rang my insurance told them I definitely will never step in a one of your garages again
27 March 2026
Reply from National Windscreens - Derby
We appreciate you bringing this to our attention. We're very sorry to hear about the issues with the repair and the inappropriate music. We'll investigate these concerns to ensure this doesn't happen again. Thank you for your feedback.
Super efficient service and very…
Super efficient service and very helpful people at the fitting station.
8 April 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We are so happy to learn that our service was super efficient and our people were very helpful.
Very good service
It was done by a capable man who came on time with the advance phone call being of great help.
7 April 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We are so happy to learn that a capable technician completed the work and that the advance call was helpful.
Great communications leading up to the…
Great communications leading up to the work being carried out, professional all the way 👏
31 March 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're so happy to learn that you experienced great communications and professionalism leading up to the work being carried out.
I had a windscreen replaced ...
Although the depot was gearing up for the day ahead with vans full of windscreens, I was greeted when I arrived. After checking my details, I was informed how long the windscreen replacement would take. The manager was very friendly and efficient. The replacement eventually took three hours, an hour less than expected. Absolutely recommended!
31 March 2026
Reply from National Windscreens - Derby
We're happy to hear that you were greeted well and found the manager friendly and efficient. We're glad the replacement was completed in less time than expected. Thank you for your recommendation!
Good service
30 March 2026
Reply from National Windscreens - Derby
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
Excellent in all aspects, I had a window screen replacement and I was very happy with the whole experience from booking to completion.
29 March 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're so happy to learn that you were very happy with your window screen replacement experience, from booking to completion.
Had to go to depot because van didnt…
Had to go to depot because van didnt carry gazebo, offered him to do work in garage but didnt. Offered to repair the windscreen when I had paid for replacement screen.
After night shift !!!!!!
28 March 2026
Reply from National Windscreens - Derby
We appreciate you taking the time to share your experience. We're sorry the van didn't have the gazebo and for the windscreen replacement confusion. We'll review this to improve our service.
Very professional and courteous …
The guy informed me when he was coming and when he arrived got on with the job. He found another crack I hadn't seen and repaired them both.
Very professional and courteous.
24 March 2026
Reply from National Windscreens - Derby
We appreciate your positive feedback. We're happy to hear that you were informed of the arrival time and that the repair person was professional and courteous while completing the job, even finding an additional issue.
The installed windscreen wouldn’t…
The installed windscreen wouldn’t calibrate on the sensors so a proper Hyundai one had to be ordered surely that should have been done on the first place to save us going twice
19 March 2026
Reply from National Windscreens - Derby
We appreciate your feedback and apologize that the initial windscreen wasn't compatible with your car's sensors, causing an extra visit. We'll review our procedures to prevent this inconvenience in the future.
Turned up for my appointment on the…
Turned up for my appointment on the wrong date but managed to squeeze me in! Really speedy, excellent service and would highly recommend.
14 March 2026
Reply from National Windscreens - Derby
We're happy we could accommodate you despite the date mix-up. It's great to hear you received speedy and excellent service. Thank you for your recommendation!
Reply from National Windscreens - Derby
We appreciate you taking the time to share your experience. We are so happy to hear that you received excellent and prompt service.
Winscreen de-contamination
Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage. Sam in reception looked it over & rather than charge me £40 for a bottle of agent that I'd never finish; simply rolled up his sleeves & together with me, did the job in about 5 mins. Very impressed & pleased with the outcome. Have previously used this company for a windcreen re-seal & they were really helpful then also.
19 March 2026
Unprompted review
Reply from National Windscreens - Derby
We appreciate you sharing your experience. We're glad you were impressed with the service you received and that we could assist you with your windscreen issue. It's great to know our team was helpful during your reseal as well. Thank you for your positive feedback!
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