Long frustrating phone calls to insurance company and the N W call centre culminating in a appointment a week later and a 100 mile round trip ( with a broken windscreen) Absolutely no use as I was... See more
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Great friendly people that work there workmanship seems great. So far the windscreen replacement seems fine. But we cannot find out until the bad weather arrives as its also got a heated front screen... See more
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The 2nd visit and appointment went fine. It was an inconvenience, wasted time and petrol for our first visit, when the new windscreen you had ordered was the incorrect one, without the triangular fro... See more
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Called off for guidance as a recent dusting of an unknown substance whilst visiting a building site had ruined my windscreen & I simply couldn't get it off with any cleaning agent I'd got in my garage... See more
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Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #25 of 34 best companies in Vehicle repair shop
About National Windscreens - Derby
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 2, Centurion Way, DE21 4AY, Derby, Derbyshire, United Kingdom
- 01332-916-246
4.6
Excellent
553 reviews
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Reply from National Windscreens - Derby
We are so glad you are happy with our superb job. Thank you for your positive feedback; it means a lot to us.
Great service
Appointment given quickly, great service. Windscreen replaced cleanly and within a couple of hours. Friendly staff. Can’t fault them.
30 October 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that you received great service, a quick appointment, and a clean windscreen replacement from our friendly staff.
Great guy
Great guy, explained entire process and pros and cons. Would recommend to anyone.
17 October 2025
Reply from National Windscreens - Derby
We're happy to hear that the explanation of the process was helpful and thorough. We appreciate your recommendation and thank you for your feedback!
A great team in Derby
A great team in Derby, got me straight in and did repair when I was booked in for a replacement. Thank you!
16 October 2025
Reply from National Windscreens - Derby
We're happy to hear that our Derby team provided such a swift and effective solution! We appreciate you bringing your vehicle to us and thank you for your feedback.
Reply from National Windscreens - Derby
We're happy to hear that arranging the repair was quick and easy, and that the repair itself was excellent. Thank you for your positive feedback!
Hassle free repair
Hassle free repair, easy to use website to book the repair. Skilled engineers made an excellent job. Thanks
29 September 2025
Reply from National Windscreens - Derby
We're happy to hear that you found our website easy to use and that the repair process was hassle-free. We appreciate your kind words regarding our engineers' skills and their excellent work!
Staffs were very helpful and polite
Staffs were very helpful and polite. Finished the windscreen replacement on time. Even I was a bit late to pick up my car, one of the staffs patiently waited for me until I arrived. Thank you.
30 September 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that our staff was helpful and polite and that the windscreen replacement was completed promptly. We're also glad someone was able to wait for you. Thank you!
Great service
Fantastic quick service! They booked us in straight away and within a few hours a new windscreen was fitted, no issues with it since.
25 September 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We're happy to hear that we booked you in quickly and that your new windscreen was fitted within hours without issues.
Reply from National Windscreens - Derby
We appreciate you sharing! We are so happy you were pleased with our great and quick service. Thank you very much!
Great team got on with the job came on…
Great team got on with the job came on time left no mess excellent service from both chaps x
18 September 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback! We are so happy to hear the team was on time, got on with the job, left no mess, and provided excellent service.
Very pleasant person and a very good…
Very pleasant person and a very good job. Would highly recommend
16 September 2025
Reply from National Windscreens - Derby
We're happy to hear that you had a pleasant experience and appreciated the quality of the work. Thank you for your recommendation!
Reply from National Windscreens - Derby
We appreciate you sharing your experience! We are so glad to hear our staff was friendly and helpful, with amazing customer service.
Had a new windscreen fitted in my Mini…
Had a new windscreen fitted in my Mini Cooper Sport and the job was done perfectly. Looks completely OEM and you’d never know it had been replaced. Highly recommend National Windscreens
2 September 2025
Reply from National Windscreens - Derby
We're happy to hear that the windscreen replacement on your Mini Cooper Sport met your expectations. It's great to know the result appears original. We appreciate your recommendation!
Grest service
Good service, friendly helpful staff.
Was able to get in really quickly & sorted with my insurance directly.
Thank you for sorting my windscreen so I can see again.
30 August 2025
Reply from National Windscreens - Derby
We appreciate your positive feedback. We're happy to hear that you received good service from our friendly, helpful staff, and that we were able to quickly sort your windscreen with your insurance.
Appointment on time and completed…
Appointment on time and completed sooner than expected
4 September 2025
Reply from National Windscreens - Derby
We appreciate you sharing! We're so happy your appointment was on time and completed sooner than expected for you.
Reply from National Windscreens - Derby
We appreciate you taking the time to share. We are so happy to hear you received great service, and we thank you very much!
Good customer service.Would recommend.
27 August 2025
Reply from National Windscreens - Derby
We appreciate you recommending our customer service. We are so glad to hear you had a positive experience.
Excellent communication and service…
Excellent communication and service regarding a complex replacement of a panoramic sunroof glass pane on my Nissan X-Trail.
26 August 2025
Reply from National Windscreens - Derby
We're happy to hear that you received excellent communication and service for your Nissan X-Trail panoramic sunroof glass replacement. Thank you for your positive feedback!
I was made to feel comfortable as soon…
I was made to feel comfortable as soon as I turned up.The window screen was replaced within the hours that I was told.Because I waited on the premises I was also given a cup of tea by one of the fitters which was a thoughtful thing to do.
Overall I was very happy with the work and experience.
25 August 2025
Reply from National Windscreens - Derby
We're happy to hear that you felt comfortable during your visit and that the service was completed promptly. We appreciate your positive feedback regarding the thoughtful gesture, and we're glad you enjoyed your experience with us.
Reply from National Windscreens - Derby
We appreciate you sharing! We are so happy you were pleased with our friendly and prompt service and speedy work.
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