Soon after speaking with our insurance company we had contact from our local National Windscreens to arrange a preliminary assessment. It was good to see on the website what jobs were in our queue and... See more
Company replied
Location
Switch location2 Capitol Park, 103 Pearce Way, GL2 5YD Gloucester, Gloucestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... See more
Company replied
Easy online booking process and polite staff. However, first appointment I made I got all the way there, dropped the car off, went away, and was then phoned to tell me the supplier had provided th... See more
Company replied
Fantastic updates.I was given a time slot 8-4.30 a long time to wait in.The fitters tracker was not working .A quick phone call to the office to see if I could narrow time down .Fitter Tim rang straig... See more
Company replied
Company details
- #42 of 62 best companies in Vehicle Repair
- #4 of 6 best companies in Windshield Repair Service
- #27 of 37 best companies in Vehicle repair shop
About National Windscreens - Gloucester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, United Kingdom
- 01452-595-097
4.7
Excellent
395 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simple, clear and swift!
The process was simple, clear and swift. Absolute quality of work, provided locally with simple accessibility.
24 June 2026
Reply from National Windscreens - Gloucester
We're so pleased you found our process simple, clear, and swift, and that you experienced absolute quality of work with easy accessibility. Thank you for your wonderful feedback!
Reply from National Windscreens - Gloucester
We're glad you recommend our great service and technician.
The guy that did it was very…
The guy that did it was very professional and very good at his job. Can’t recommend him any more.
Many thanks,
Paul Lewis
10 June 2026
Reply from National Windscreens - Gloucester
We're delighted to hear our team member was professional and skilled. Thank you for your kind words!
Reply from National Windscreens - Gloucester
We're glad you received first-class service from our team.
fast efficient repair
Excellent, fast, friendly service. Very helpful staff and pointed me where to go while waiting. Would have been 5 stars except I had a long wait for my appointment
4 June 2026
Reply from National Windscreens - Gloucester
We're glad to hear you found our service excellent and our staff helpful. We apologize for the long wait for your appointment. We are always working to improve wait times.
Great service.Said when it would be…
Great service.Said when it would be ready no delays and kept me informed throughout
2 June 2026
Reply from National Windscreens - Gloucester
We're so pleased you received great service and we kept you informed. Thank you for your feedback!
Fantastic updates.I was given a time…
Fantastic updates.I was given a time slot 8-4.30 a long time to wait in.The fitters tracker was not working .A quick phone call to the office to see if I could narrow time down .Fitter Tim rang straight away and gave me a 2 hour window which was fine.Arrived on time .The new window was fitted efficiently and Tim was very friendly and a tidy worker .Thankyou
30 May 2026
Reply from National Windscreens - Gloucester
We're so pleased to hear about your positive experience with our service! It's wonderful that we could narrow down your waiting time and that our fitter provided such efficient and friendly service. Thank you for sharing your feedback.
Reply from National Windscreens - Gloucester
We are so happy you had a great experience!
outstanding service
outstanding service. would highly recommend to others of their service! our technician went above and beyond for our service.
20 May 2026
Reply from National Windscreens - Gloucester
We appreciate your positive feedback! We're so happy to learn that our service was outstanding and went above and beyond.
Soon after stone damage in driver’s eyeline speaking with our insurance…
Soon after speaking with our insurance company we had contact from our local National Windscreens to arrange a preliminary assessment. It was good to see on the website what jobs were in our queue and Tim was prompt on arrival and clear with his advice. The second visit to replace the glass was equally as well organised. Administration was clear and concise.
22 May 2026
Reply from National Windscreens - Gloucester
We're so pleased to hear about your positive experience with our team, from the initial assessment to the glass replacement. We appreciate your kind words about our organization and clear administration.
Reply from National Windscreens - Gloucester
We are so pleased to hear everything ran smoothly and efficiently for you. Thank you for your kind words!
New rear window
TheyvLocated new rear windscreen and kept
me up to date on when expected.
I booked fitting date and time on line and system was easy to do.
Screen was fitted as expected and I was contacted when vehicle was ready
and I collected the nex day.
14 May 2026
Reply from National Windscreens - Gloucester
We are so glad to hear that we could locate your rear windscreen and keep you informed. We are happy the online booking was easy and the fitting went smoothly. Thank you for your kind words!
friendly, helpful, punctual
7 May 2026
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Luke was really helpful and gave…
Luke was really helpful and gave exceptional service
Diane Weitz
8 May 2026
Reply from National Windscreens - Gloucester
We are so glad to hear you had such a positive experience. Thank you for sharing!
Reply from National Windscreens - Gloucester
We appreciate you sharing that our service was excellent and quick! We are so happy you were pleased with us.
Very prompt service.Very good…
Very prompt service.Very good communication,very professional and kept informed all along the way.
23 April 2026
Reply from National Windscreens - Gloucester
We appreciate your positive feedback. We're so happy to learn that you experienced prompt service, very good communication, and were kept informed throughout.
Good quality work
22 April 2026
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Gloucester
We're happy to hear that your experience was efficient and courteous. Thank you for your positive feedback; we appreciate it.
Easy online booking process and polite…
Easy online booking process and polite staff.
However, first appointment I made I got all the way there, dropped the car off, went away, and was then phoned to tell me the supplier had provided the incorrect windscreen, despite me having rung to confirm previously.
The appointment was then rearranged, for them to come out to me, but they never showed up as it was incorrect on the system.
Thankfully they pushed it to urgent by this point and finally sorted it. A week late and wasted fuel, but the service was quick and well done in the end. The staff I directly dealt with were helpful and polite and the issues I experienced were somewhat out of their hands and more on the fault of supplier and the call centre.
21 April 2026
Reply from National Windscreens - Gloucester
We appreciate you sharing your experience. We're sorry the initial appointments faced issues due to incorrect parts and scheduling errors, leading to delays and wasted fuel. We're glad the team's urgency resolved it and the service met your expectations in the end. We'll address the supplier and call center issues to prevent recurrence.
Straightforward and efficient
The booking process was straightforward and service was good, repair was swift.
Definitely would use again if/when required.
23 April 2026
Reply from National Windscreens - Gloucester
We appreciate your positive feedback. We're so happy to learn that you found the booking process straightforward, the service good, and the repair swift. We're glad you'd use us again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.