Luke the manager in Gloucester was friendly and helpful. The problem was the length of time I had to wait for the windscreen to be replaced. My appointment was postponed so in the end I had to wait al... See more
Company replied
Location
Switch location2 Capitol Park, 103 Pearce Way, GL2 5YD Gloucester, Gloucestershire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... See more
Company replied
Soon after speaking with our insurance company we had contact from our local National Windscreens to arrange a preliminary assessment. It was good to see on the website what jobs were in our queue and... See more
Company replied
The fitter was professional and polite and nothing was too much trouble would use them again
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Gloucester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, United Kingdom
- 01452-595-097
4.6
Excellent
405 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was exactly what I was expecting
It was exactly what I was expecting - efficient, fast and friendly.
The only downside was that all three venues (Banbury, Swindon and Gloucester) are all the same distance (30 miles-ish) from my address. So not too convenient. Time was when the repairers came to the customer. Does that not happen any more?
13 March 2026
Reply from National Windscreens - Gloucester
We're glad you found our service efficient and friendly. We appreciate your feedback regarding the location of our venues. We acknowledge that travel distance can be challenging, and we'll consider this as we evaluate service options.
Good communications
3 March 2026
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
I was kept informed regularly and they…
I was kept informed regularly and they had to change the date of the appointment but that was due to the glass not being available. They got me booked in as soon as they could and they were very professional and they left the car spotless.
8 March 2026
Reply from National Windscreens - Gloucester
We appreciate you taking the time to leave us this great review! We're glad you enjoyed your experience, and we're happy to hear that you were kept informed and that our service was professional.
Reply from National Windscreens - Gloucester
We're happy to hear that our service was prompt and effective! We appreciate you sharing your positive experience with us.
Friendly staff and can’t fault the…
Friendly staff and can’t fault the customer service. The only issue was the car was full of tiny shards of glass and larger pieces in the garage after the windscreen was replaced
18 February 2026
Reply from National Windscreens - Gloucester
We appreciate your feedback and are happy to hear about our friendly staff. We regret that the car was left with glass after the windscreen replacement and will address this.
Reply from National Windscreens - Gloucester
We are happy to hear that you received great service, and everything was as expected. Thank you for your positive feedback!
The man who fixed my wind screen was…
The man who fixed my wind screen was very polite and kind, but after he left and I drove to work an hour later one of my wipers was left loose and stopped working so I had to take it to the garage the following day. My mirror is also faulty and every time I try to adjust it it falls off. Please can you get someone to give me a call so this can be fixed properly. It wasn’t like this because the screen was changed.
30 January 2026
Reply from National Windscreens - Gloucester
We appreciate your feedback and are sorry to hear about the issues with the wiper and mirror after the windscreen replacement. We want to resolve this for you. Please expect a call from our team soon to arrange a proper fix.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Very professional and…
Very professional and helpful,windscreen replaced in less time than they expected.
31 January 2026
Reply from National Windscreens - Gloucester
We appreciate your positive feedback. We're happy to hear that you found our service professional and helpful, and that the windscreen replacement was completed quickly.
Reply from National Windscreens - Gloucester
We appreciate you noting our efficiency and communication. We are so happy you had a positive experience with our service.
Good job
It was an insurance claim but the whole process was handled by National Windscreens. As it was a rear windsreen for a car that is not in huge numbers it had to be sourced from a main dealer so that delayed the fitting. I was kept in the loop on delivery and it was fitted on the day that it arrived at the depot by a fitter at my home. He was quick and made a clean and tidy job.
28 January 2026
Reply from National Windscreens - Gloucester
We're glad the insurance claim was handled smoothly. We appreciate your patience while sourcing the rear windscreen for your car. It's great to hear that you were kept informed and that the fitting was quick, clean, and tidy at your home. Thank you for your feedback.
Was pleased to be getting my car in for…
Was pleased to be getting my car in for a new windscreen after picking it up and getting it home I noticed a larger gap then normal I compared it to a photo of before and its a large gap I looked at the Vin number and it was half cut off sk I can see where the windscreen was fitted lower down the car then normal giving a larger gap at the top of the screen over the past few days dirt and road grime collects in the top of this gap overall im happy that I've had my screen replaced but a bit more care when lining up the windscreen or securing the top screen with tape to the roof stopping it sliding down while curing would of helped in this situation
16 January 2026
Reply from National Windscreens - Gloucester
We appreciate your feedback. We're sorry to hear about the windscreen alignment and the gap you noticed. We will review our fitting process to ensure greater accuracy and prevent similar issues. Thank you for bringing this to our attention.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Gloucester
We're happy to hear that everything was completed as promised! Thank you for your positive feedback; we appreciate it.
Was directed to National Windscreens by…
Was directed to National Windscreens by my insurer, their professionalism and customer service was excellent, the timings were perfect, and all was hassle free.
Great job guys, thank you
11 January 2026
Reply from National Windscreens - Gloucester
We appreciate your positive feedback. We're happy to hear that you were pleased with our professionalism and customer service, and that the timings were perfect and hassle-free. We are glad we did a great job.
Pleasant helpful staff
Very helpful at Gloucester branch friendly and excellent service thx guys
23 December 2025
Reply from National Windscreens - Gloucester
We appreciate your positive feedback! We're so happy to hear that you found our service at the Gloucester branch helpful, friendly, and excellent.
Very good service
Arrived at the expected time. Very efficient. Completed the replacement windscreen quickly.
I was very impressed
31 December 2025
Reply from National Windscreens - Gloucester
We appreciate your positive feedback. We're happy to hear that the replacement windscreen was completed quickly and efficiently, and that you were impressed with the service.
Very friendly and polite professional…
Very friendly and polite professional fitters did my windscreen replacement in bitterly cold weather and checked everything.
They worked quickly and did a superb job.
I believe because of the weather that two fitters helped each other which speeded up the work and simplified things.... great teamwork!
6 January 2026
Reply from National Windscreens - Gloucester
We're happy to hear that the fitters were friendly and efficient during your windscreen replacement. We appreciate you noting their teamwork in the cold weather! Thank you for your positive feedback.
Speed was the most important to me
Speed was the most important to me. Rapid response rapid booking & ease of getting it done,
31 December 2025
Reply from National Windscreens - Gloucester
We're happy to hear that our rapid response and easy booking process met your needs. Thank you for your positive feedback; we appreciate it greatly!
Reply from National Windscreens - Gloucester
We appreciate you sharing your positive experience! We are so glad to hear that you received excellent service for your windscreen replacement.
Service and staff were great
Service and staff were great. Friendly and efficient. Thank you
The waiting area especially the coffee table and windowsill really need a clean
29 December 2025
Reply from National Windscreens - Gloucester
We appreciate your positive feedback! We're happy to hear that you found our service and staff friendly and efficient. We will address the cleanliness of the waiting area.
Everyone very helpful and the screen…
Everyone very helpful and the screen was fitted very quickly and so far so good 👍
Thanks To the Gloucester Team
24 December 2025
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.