Easy online booking following a link after reporting a damaged windscreen through my insurance. I ended up needing to push back the date which I could do online with ease. Simple drop off, very plea... See more
Company replied
Location
Switch location2 Capitol Park, 103 Pearce Way, GL2 5YD Gloucester, Gloucestershire, GB
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See what reviewers are saying
The staff is what made the experience great, introduced to the guy working on the car, office manager was polite and all the service was excellent. They could do with the company providing them with... See more
Company replied
Very friendly and welcoming, apologies I can’t remember the gentleman’s name. I got my window repaired 25/08/26. My window had been shattered after being locked out of the car so there was still some... See more
Company replied
Soon after speaking with our insurance company we had contact from our local National Windscreens to arrange a preliminary assessment. It was good to see on the website what jobs were in our queue and... See more
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Company details
About National Windscreens - Gloucester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
2 Capitol Park, 103 Pearce Way, GL2 5YD, Gloucester, Gloucestershire, United Kingdom
- 01452-595-097
4.6
Excellent
414 reviews
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No comment at all
1 July 2025
Reply from National Windscreens - Gloucester
We appreciate you taking the time to share your thoughts with us; thank you for your feedback.
Reply from National Windscreens - Gloucester
We're happy to hear that our team was helpful and efficient when fitting your new windscreen. Thank you for your positive feedback; we appreciate it!
Very good service
27 June 2025
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service excellent staff fast and…
Great service excellent staff fast and efficient! Assets to your company! A great team!
27 June 2025
Reply from National Windscreens - Gloucester
We're happy you received great service from our fast and efficient staff! It is wonderful to hear that you consider our team to be assets.
Lovely customer service from the team
Lovely customer service from the team, the job was done very quickly and to a high standard!
19 June 2025
Reply from National Windscreens - Gloucester
We appreciate your kind words! We're delighted the team provided lovely customer service and completed the job quickly and to a high standard.
All round very good.
All round very good.
Easy booking system.
Quick service.
Job very well done
9 June 2025
Reply from National Windscreens - Gloucester
We appreciate your positive feedback! We're happy to hear that you found our booking system easy to use and that you received quick service with a job very well done.
Great customer care and very helpfull
I had an appointment for 1200pm to replace my front windscreen. I was advised that the wait could be four hours. On my arrival, my car was inspected, and I asked the Gentleman where I could get food and drink close by. he told me where to go, and I left for the twenty-minute walk. I had just started eating when the text message came that my car was ready. They had done my car first, so I had no wait time, and the Glue was drying as I walked back, can't fault them for anything, great service and customer care
10 June 2025
Reply from National Windscreens - Gloucester
We're glad you enjoyed your experience and appreciate you taking the time to share your feedback. We're so happy to hear that we could complete the work promptly and provide great service. Thank you!
Brilliant in branch service but call…
Brilliant in branch service but call centre not the best.
The branch were amazing, quick and communicative. The call centre changed by booking and when I phoned them they were really unhelpful, waited 2 weeks for the appointment with a cracked windscreen
29 May 2025
Reply from National Windscreens - Gloucester
We appreciate your feedback. We're happy to hear that you had a positive experience in the branch. We're sorry the call center wasn't helpful and for the delay in your appointment. We'll address this to improve our service.
Windscreen chabge
I was told to bring my car in to change the windscreen at 11 o'clock. This was in Gloucester however I had to make it to Cheltenham to the theater by two and I was told this was not going to happen. I chose to miss the theatre and let them fix the windscreen. The two young guys of decided to do the car that was before mine at the same time as mine thereby finishing both of the cars at 12 o'clock giving me more than enough time to make it to Cheltenham to the theater. This was unnecessary given the bad service that one expects these days, however they did a fantastic job, way and beyond what they needed to do as far as customer service goes. I will recommend their friendly attitude and they excellent workmanship to anybody that needs to have a windscreen fitted
7 June 2025
Unprompted review
Reply from National Windscreens - Gloucester
We appreciate you sharing your experience. We regret the scheduling concern caused you to miss the theater. We're happy to hear that you were ultimately pleased with the quality of the work and the team's dedication to excellent service. Thank you for recommending our services!
Reply from National Windscreens - Gloucester
We appreciate your feedback! We're happy to hear you found our service helpful.
Great professional service
23 May 2025
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Gloucester
We're happy to hear that our technician was friendly and efficient in resolving the issue during the home visit. Thank you for your positive feedback!
Polite, timely and great job.
Email confirmation and a an email reminder the day before.
Phonecall from the engineer at 8am to organise a time, arrived with a phonecall.tomsaybtheybwere on their way.
Polite. No mess. Great job
Definitely recommend.
21 May 2025
Reply from National Windscreens - Gloucester
We appreciate you highlighting our clear communication and the engineer's punctuality. We're happy to hear that the service was mess-free and completed to a high standard. Thank you for your recommendation!
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Replacement windscreen to my Ford Focus…
Replacement windscreen to my Ford Focus was very efficiently fitted and it is a precise replacement.
Brilliant fitting, these people know their trade.
17 May 2025
Reply from National Windscreens - Gloucester
We're happy to hear the replacement windscreen for your Ford Focus was efficiently fitted and a precise replacement. We appreciate your positive feedback.
Very good service
Very good service, they replaced my front windscreen within a short time.
14 May 2025
Reply from National Windscreens - Gloucester
We appreciate you taking the time to share your experience. We're delighted to hear that you received very good service and a quick windscreen replacement.
Reply from National Windscreens - Gloucester
We're glad you enjoyed your experience with our team! Thanks for the positive feedback.
windsceen replacement
There were a couple of problems but they were resolved by very helpful people over the phone:this a service where so many companies fail so badly these days.The service and quality of work at my home on the day was excellent,also.
7 May 2025
Reply from National Windscreens - Gloucester
We appreciate your feedback and are glad to hear that you had a positive experience with our service. We understand that issues can arise, and we are committed to providing excellent customer support. It's wonderful to hear that our team was able to resolve the problems you encountered in a timely and helpful manner. We strive to ensure that our customers receive the best possible service and quality of work, and we are pleased that you were satisfied with the work done at your home.
Reply from National Windscreens - Gloucester
We're so glad to hear you had a positive experience. We appreciate your kind words and will continue to strive for excellence in all our services.
Reply from National Windscreens - Gloucester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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