Friendly and helpful member of staff. Provided directions to small shopping area where I could have a coffee and a bite to eat whilst waiting. Car was ready in just over 2 hrs. Replacement Windscree... See more
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Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... See more
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Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... See more
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Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... See more
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Company details
About National Windscreens - Kilmarnock
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, United Kingdom
- 01563-760183
4.8
Excellent
269 reviews
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Reply from National Windscreens - Kilmarnock
Thank you for your kind words! We're glad you found our staff pleasant and our service efficient. We strive to provide a positive experience for all our customers, and your feedback is appreciated.
Good communication and quickly got the…
Good communication and quickly got the job done
3 January 2025
Reply from National Windscreens - Kilmarnock
We're thrilled to hear about your positive experience! It's wonderful to know that our communication was effective and that we met your expectations regarding the speed of service. We truly appreciate you taking the time to share your feedback; it means a great deal to us and motivates us to continue providing excellent service. We value your business and hope to have the opportunity to assist you again in the future. Your satisfaction is our top priority, and we're delighted to have exceeded your expectations on this occasion. Thank you again for your kind words.
Courteous and helpful service,
The Technician was helpful and courteous, making me comfortable and asking if I would like a hot drink, I waited for him to finish and the windscreen was fitted in no time.
Great job, well done.
6 December 2024
Reply from National Windscreens - Kilmarnock
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that the technician went above and beyond to ensure your comfort and satisfaction. We strive to provide excellent service and are glad that you were happy with the quick and efficient windscreen fitting.
Reply from National Windscreens - Kilmarnock
We appreciate your kind words and are glad to hear that your repair experience was straightforward and hassle-free. We strive to provide our customers with efficient and reliable service.
Absolute waste of time
Absolute waste of time, couldn't replace the back window of my pickup because it has a cage on the body, got an independent company and the guy replaced it in five minutes
1 December 2024
Unprompted review
Reply from National Windscreens - Kilmarnock
We understand your frustration with the experience. We strive to provide excellent service and are disappointed to hear that we couldn't meet your needs. We appreciate your feedback and will use it to improve our services.
Reply from National Windscreens - Kilmarnock
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service fast, efficient, and well-done.
Replacement windscreen
New windscreen fitted and recalibrated as well in just over 2.hours. Work was done to a very high standard by a friendly and polite member of staff..Would certainly recommend National Windscreens and use them again if need be
21 November 2024
Reply from National Windscreens - Kilmarnock
We're thrilled to hear about your positive experience. It's wonderful to know that our team provided you with friendly service and high-quality work. We appreciate your recommendation and hope to see you again in the future if needed.
Reply from National Windscreens - Kilmarnock
We appreciate your kind words! We strive to provide excellent service and are glad you found our team friendly, professional, and efficient.
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Could get an appointment within a…
Could get an appointment within a couple of days of a non urgent chip repair on the windscreen. Online booking system. Good customer service. Technician was friendly and repair didn’t take too long.
9 November 2024
Reply from National Windscreens - Kilmarnock
Thank you for your kind words. We're glad to hear you found our booking system easy to use and that you were pleased with the friendly service and quick repair. We appreciate your feedback.
Reply from National Windscreens - Kilmarnock
Thank you for taking the time to share your feedback. We appreciate your kind words about our service and staff.
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Incompetent
Incompetent
Messed about with wrong information
Bad fitting
Poor customer service
Backwards and Forwards, to get the same problem fixed
Only used as compulsory due to Hastings Direct preferred partner
Not renewing my insurance with Hastings ever again if this is their idea of a component 3rd party
DO NOT be fooled with their customer response I have seen. They offered me Half of my excess, £54, take it or leave it after explaing all their bad service took place while I have been attending hospital for my 7 cancer tumours. 5 nights in hospital and then back to get a noisy windshield replacement AGAIN!!! “You have to wait a week for it to bond” a deaf man could tell it was faulty.
25 September 2024
Reply from National Windscreens - Kilmarnock
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number, they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
To be honest I was not present when the…
To be honest I was not present when the windscreen was replaced. My partner took my car to Kilmarnock.
16 September 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very good replacement and care taken on…
Very good replacement and care taken on my car.
21 September 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast efficient service and good advice.
21 August 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Efficient and professional service
29 July 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The process was efficient and…
The process was efficient and professional .The actual fitting and time taken was excellent
18 July 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Job was well done with no mess
Job was well done with no mess, the chap was polite and arrived at my house within the agreed time. The windscreen was available to be fitted the day after the initial inspection. He also phoned in advance of his arrival.
23 July 2024
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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