Friendly and helpful member of staff. Provided directions to small shopping area where I could have a coffee and a bite to eat whilst waiting. Car was ready in just over 2 hrs. Replacement Windscree... See more
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Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... See more
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Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... See more
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Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... See more
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Company details
About National Windscreens - Kilmarnock
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, United Kingdom
- 01563-760183
4.8
Excellent
269 reviews
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Reply from National Windscreens - Kilmarnock
We are so pleased to hear that you had such a fast and expert experience with us. We truly appreciate your positive feedback!
Efficient, effective repair
It was easy to book and the repairman was on time. It was done quickly and, once done, I could barely see where the chip had been. Excellent service saving time and money.
10 October 2026
Reply from National Windscreens - Kilmarnock
We're so pleased to hear that your booking process was effortless and that our technician arrived right on schedule! It's wonderful to know that the chip repair was completed swiftly, leaving your windscreen looking good as new while saving you time and money.
He was very good and helpful and…
He was very good and helpful and excellent with his work
10 October 2026
Reply from National Windscreens - Kilmarnock
We are so pleased to hear that our team member provided such great assistance and delivered outstanding quality in his work. Thank you for taking the time to share your wonderful feedback with us!
No problem leaving the car
No problem leaving the car. Didn't take long to complete job. Would rather have had the option of a home repair through my insurance.
1 October 2026
Reply from National Windscreens - Kilmarnock
Thank you for the 5-star rating. We're happy to hear that your vehicle service was completed quickly. We appreciate your feedback regarding home service options and will share this with our team.
Reply from National Windscreens - Kilmarnock
We are so pleased to hear that you experienced great service, a quick appointment, and that our staff were great. Thank you for your wonderful feedback!
Friendly and helpful
Friendly and helpful member of staff. Provided directions to small shopping area where I could have a coffee and a bite to eat whilst waiting. Car was ready in just over 2 hrs.
Replacement Windscreen seems a very good match to my existing one so very pleased. Excellent service, location was easy to find and booking process and payment easy also.
15 September 2026
Reply from National Windscreens - Kilmarnock
We're delighted to hear that our staff were friendly and helpful, and that your car was ready quickly. It's great that the replacement windscreen is a good match and that you found our service, location, and booking process excellent.
Very nice polite man
Very nice polite man , did say there was a chance while fixing the chip the full screen might crack , he was about 30 minutes and all I could see was the tiniest of a mark on the screen, but 100% better than it was
4 September 2026
Reply from National Windscreens - Kilmarnock
We're pleased to hear about your positive experience with our technician. It's great that he was polite and managed to improve the screen significantly, even with the slight risk involved.
Great service and good communication
Great service and good communication. Easy to make a booking
26 August 2026
Reply from National Windscreens - Kilmarnock
We're so pleased to hear that you experienced great service and good communication, and that booking was easy. Thank you for your wonderful feedback!
happy experience after accident…
easy to book in very helpful happy staff kept informed and finished on time BRILLIANT FULLY RECOMMEND
29 August 2026
Reply from National Windscreens - Kilmarnock
We're so pleased to hear that booking was easy and that our staff were helpful and happy. It's wonderful that you were kept informed and that everything finished on time. Thank you for your brilliant recommendation!
Quickly and efficiently finished the…
Quickly and efficiently finished the job ⭐️⭐️⭐️⭐️⭐️
15 August 2026
Reply from National Windscreens - Kilmarnock
We're so pleased to hear that the job was finished quickly and efficiently. Thank you for your wonderful feedback!
Guy was really nice and helpful
Guy was really nice and helpful. Fixed within a reasonable time even though he looked really busy.
13 August 2026
Reply from National Windscreens - Kilmarnock
We're so pleased to hear that our team member was nice and helpful. It's wonderful to know the repair was completed within a reasonable time. Thank you for your kind feedback!
Reply from National Windscreens - Kilmarnock
We're so glad to hear that our service was fast and our staff was polite. We truly appreciate your kind words and positive feedback.
Reply from National Windscreens - Kilmarnock
We're so glad to hear you had a great experience with our service! Thank you for your wonderful feedback.
Really helpful worker
5 August 2026
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Kilmarnock
We are so pleased to hear that you experienced great service and that everything was ready on time. We truly appreciate your positive feedback!
Ryan was fantastic
Ryan was fantastic. Professional and friendly, fitted the new windscreen in no time at all
16 July 2026
Reply from National Windscreens - Kilmarnock
We're so pleased to hear that our technician was professional and friendly, and fitted your new windscreen in no time at all. Thank you for your wonderful feedback!
Reply from National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Kilmarnock
We're so pleased to hear that we were on time and that you found our team to be polite. It's also great to know you were happy with the price. Thank you for your wonderful feedback!
Quick professional job
2 July 2026
Reply from National Windscreens - Kilmarnock
Thank you for your positive feedback!
Happy with the experience
Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way to help 2 pensioners ! The only downside to the experience was that the unit being on an industrial estate leaves people stranded for hours and there are no coffee or water options available. Sitting on a plastic chair in reception becomes mind numbing so you need a book and flask if you have driven a long way like us !
26 June 2026
Reply from National Windscreens - Kilmarnock
We're delighted to hear about your positive experience with our booking process and the friendly, efficient service from our engineers, especially David. We appreciate your feedback regarding the waiting area's amenities and understand how challenging it can be to wait without refreshments. We will certainly take your comments into consideration for future improvements.
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