Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
Company replied
Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness o... See more
Company replied
Easy to book and was sent several reminders about my appointment. On booking in on the day, staff were friendly and helpful explaining things clearly. Great service overall. Would recommend.
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
622 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to book and friendly staff at…
Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed to pay excess. Located on industrial estate but within walking distance of coffee and industrial area whilst waiting.
14 August 2026
Reply from National Windscreens - King's Lynn
We're delighted to hear that booking was easy and our staff were friendly. It's great that the work was done promptly and that you found the online payment convenient. Thank you for your positive feedback!
Great service from start to finish
Easy to book and was sent several reminders about my appointment. On booking in on the day, staff were friendly and helpful explaining things clearly. Great service overall. Would recommend.
1 August 2026
Reply from National Windscreens - King's Lynn
We're so pleased to hear that booking was easy and that you received several reminders. It's wonderful that our staff were friendly and helpful, explaining things clearly. Thank you for recommending us!
They completed the job quickly and they…
They completed the job quickly and they were friendly
30 July 2026
Reply from National Windscreens - King's Lynn
We're so pleased to hear that the job was completed quickly and that you found our team friendly. Thank you for your wonderful feedback!
Excellent service
Excellent service. Friendly staff. Car was returned sooner than expected as the lane change device must have remained within limits, so a surprise early finish on a lovely sunny day. The cleanliness of the work was excellent. I would definitely recommend.
10 July 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're happy to hear that you received excellent service from our friendly staff and that your car was returned sooner than expected. It's great to know that the work was completed to a high standard of cleanliness, and you would recommend us.
Friendly and welcoming staff.
Friendly and welcoming staff.
Good job done by the technician.
Car left clean. All good!
24 July 2026
Reply from National Windscreens - King's Lynn
We're so pleased to hear that our staff were friendly and welcoming, and that our technician did a good job. It's wonderful that your car was left clean! Thank you for your kind feedback.
Reply from National Windscreens - King's Lynn
We are so pleased to hear that you found our work to be really helpful, quick, and efficient. We truly appreciate your positive feedback!
Great service.
Very friendly, helpful and efficient staff. Very happy with excellent service I received. Great communication during the whole process.
21 July 2026
Reply from National Windscreens - King's Lynn
We're so pleased to hear that our staff were friendly, helpful, and efficient. It's wonderful to know you were very happy with the excellent service and great communication throughout the process!
Arrived in timeframe specified,very…
Arrived in timeframe specified,very pleasant,truthful,explained about what he could do ,what i shouldnt do (pressure wash screen) as weakness there,
14 July 2026
Reply from National Windscreens - King's Lynn
We are so pleased to hear about your positive experience with our service. We always aim for clear communication and helpful advice, and we appreciate you recognizing our efforts.
Reply from National Windscreens - King's Lynn
We are so pleased to hear that you found our team to be very kind and helpful, and that you received very good service. Thank you for your wonderful feedback!
I am very satisfied with their work
I am very satisfied with their work. They are very fast and helpful.
15 July 2026
Reply from National Windscreens - King's Lynn
We're so pleased to hear you were very satisfied with our work and found us fast and helpful. Thank you for your kind feedback!
The branch in Kings Lynn were…
The branch in Kings Lynn were absolutely amazing. So friendly, helpful and informative. Nothing was too much trouble. Would definitely recommend. Great job on my windscreen.
13 July 2026
Reply from National Windscreens - King's Lynn
We're so pleased to hear the team in Kings Lynn was absolutely amazing. It's wonderful that they were friendly, helpful, and informative, and that nothing was too much trouble. We appreciate your recommendation!
Exceptional service made quick and easy
13 April 2026
Reply from National Windscreens - King's Lynn
We're so pleased you found our service to be exceptional, quick, and easy. Thank you for your wonderful feedback!
Very friendly staff
Very friendly staff. Professional and did the job quicker than expected. Very pleased with National Windscreens Kings Lynn
9 July 2026
Reply from National Windscreens - King's Lynn
We're so pleased to hear that our staff was friendly and professional, and that the job was completed quicker than expected. Thank you for your kind feedback!
First class service
First class service, had appointment set, received reminder in due time. repair took exactly the time scale informed.
24 June 2026
Reply from National Windscreens - King's Lynn
We're so pleased you experienced first-class service, received timely reminders, and that the repair was completed exactly as estimated. Thank you for your feedback!
Reply from National Windscreens - King's Lynn
We are so pleased to hear that you found our service helpful and that we did a great job. We truly appreciate your kind words.
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Outstanding service
The work was carried out on time and the staff were very helpful the quality of work was excellent.
23 June 2026
Reply from National Windscreens - King's Lynn
We're so pleased the work was carried out on time and that you found our staff very helpful. Thank you for your kind words about the excellent quality of work!
Fast efficient service
Fast efficient service. Customer service superb. Booking process was so easy.
22 June 2026
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Problem with delivery of the glass but…
Problem with delivery of the glass but rectified as soon as as they could
Downside was waiting 2 weeks to be replaced
22 June 2026
Reply from National Windscreens - King's Lynn
We appreciate your feedback and understand your frustration with the delivery delay. We are always working to improve our service.
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.