From organising the work to be done on the phone was made so easy with the person being so helpful.To the technician who was really great and done a fantastic job.
Company replied
Location
Switch locationHamlin Way, Hardwick Narrows, PE30 4NG King's Lynn, Norfolk, GB
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See what reviewers are saying
Easy to book and friendly staff at centre. Work was done promptly well within recommended time and we were called to advise car was ready. Easy online payment as this was through insurance only needed... See more
Company replied
Andrew, the fitter was very good. Polite on time efficient. But his head office had supplied the wrong fittings for the replacement windscreen wipers. He said he would return with the correct p... See more
Company replied
All went fairly well the young chap turned up explained what he would do and got in with replacing the windscreen, all was ok but notice the rear view mirror wasn’t very well stuck on neither was the... See more
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Company details
About National Windscreens - King's Lynn
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Hamlin Way, Hardwick Narrows, PE30 4NG, King's Lynn, Norfolk, United Kingdom
- 01553-790-024
4.7
Excellent
637 reviews
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Reply from National Windscreens - King's Lynn
We appreciate you sharing that our team member was polite and explained things clearly. We are happy you were pleased!
Good staff.
2 June 2026
Reply from National Windscreens - King's Lynn
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Andrew
Andrew, the fitter was very good. Polite on time efficient.
But his head office had supplied the wrong fittings for the replacement windscreen wipers.
He said he would return with the correct parts and fit in 2 days approx.
He did not return and after a week I chased him and the company.
After a further 2 weeks I chased again and was told that a refund had been made for the wipers. No explanation given.
I replied that I was unhappy that I had not been kept informed of their actions.
So far no reply.
Bad customer service.
29 May 2026
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We are sorry to hear about the issues with the incorrect parts and the lack of communication regarding the wipers. We will review this to improve our service.
Done excellent job fitting new…
Done excellent job fitting new windscreen and explained everything I could do/ not do after finishing the job
27 May 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We're glad we did an excellent job with your new windscreen and explained everything clearly.
Friendly service
Friendly service, managed to complete the replacement in a timely manner enabling me to make an appointment.
26 May 2026
Reply from National Windscreens - King's Lynn
We're so pleased our friendly service allowed you to make your appointment on time. Thank you for your kind words!
Reply from National Windscreens - King's Lynn
We're so glad our staff was helpful and communicative. Thank you for your kind feedback!
Reply from National Windscreens - King's Lynn
We're happy you had a quick experience. Thank you for your feedback.
Reply from National Windscreens - King's Lynn
We are so pleased with your feedback.
Reply from National Windscreens - King's Lynn
We appreciate your kind words.
Great service by friendly staff.
19 May 2026
Reply from National Windscreens - King's Lynn
We appreciate your kind words.
On time, great comms, great job
Great communication via App, then a personal call when close, just got on with the job in a professional way, before we knew new screen in and aftercare time needed, great experience
13 May 2026
Reply from National Windscreens - King's Lynn
We're so glad to hear you had such a great experience with our service, from the communication to the professional installation. Thank you for your wonderful feedback!
The man working there was very…
The man working there was very welcoming he completed the job in half the time stated at the start I was very happy
11 May 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We are so happy to learn that our team member was welcoming and completed the job efficiently.
The glass was replaced within 24 hours…
The glass was replaced within 24 hours of breakage.
The whole process from the Insurance team, the booking process and the fitter made it a pain free experience.
8 May 2026
Reply from National Windscreens - King's Lynn
We're happy to hear that the glass replacement was completed quickly. It's great to know the entire process, from insurance to fitting, was pain-free for you. Thank you for your positive feedback!
Liked the job they did..OK
Liked the job they did... didnt like the fact workshop was on an industrial site miles from anywhere, so limited places to spend 4 hrs wait time.
6 May 2026
Reply from National Windscreens - King's Lynn
We're glad you liked our work. We acknowledge the location may be inconvenient and regret the limited options during your wait. We appreciate your feedback.
Reply from National Windscreens - King's Lynn
We appreciate you sharing that our team was efficient and communicated well! We are so happy you were pleased with us.
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback and are happy we provided great service and quick execution. Thank you!
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We are so happy to learn that our service was wonderful and completed sooner than expected.
Very easy process to engage with
Very easy process to engage with and very nice staff to deal with. Pleased with the outcome. Thank you
16 April 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback! We are so happy to learn that you found the process easy and our staff nice, and that you are pleased with the outcome.
When I went to have my windscreen…
When I went to have my windscreen replaced the young man who replaced it was brilliant.
18 April 2026
Reply from National Windscreens - King's Lynn
We appreciate your positive feedback. We're so happy to learn that the technician provided brilliant service during your windscreen replacement.
I was kept informed of my appointment…
I was kept informed of my appointment via text/email..
When I arrived at the branch they were extremely friendly and professional..
They completed the replacement within the specified time and as promised messaged me when my vehicle was ready to be collected.
Overall I was extremely satisfied with national windscreens and would recommend them to anyone looking to have a windscreen reped/replaced.
10 April 2026
Reply from National Windscreens - King's Lynn
We appreciate you sharing your experience. We're happy to hear that you were kept informed and found our team friendly and professional. It's great to know the replacement was completed on time and you were satisfied with our service. Thank you for recommending us!
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