My journey with National Windscreens started with the booking, not bad, all done on line via my insurance provider. Finding the place was another story, postcode supplied by text was wrong, I eventua... See more
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Location
Switch locationUnit 34 Riverside Enterprise Park, LN1 2FU Saxilby, England, GB
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See what reviewers are saying
Able to book appointment quickly on dates workable for me. Process straightforward and efficient all the way through. Pre-appointment info and messaging was very useful/helpful. Staff at centre were... See more
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Very easy, booking date confirmed and made regular contact before appointment. Car was completed as promised on time. Would not have known any work had been carried out as car was spotless when collec... See more
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Initial contact was good and a date was scheduled. Fitter arrived at due time, he was both abrupt and rude to myself and my wife and left the site without carrying out the necessary windscreen change... See more
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Company details
About National Windscreens - Lincoln
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 34 Riverside Enterprise Park, LN1 2FU, Saxilby, England, United Kingdom
- 01522-620-031
4.1
Great
559 reviews
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The team went over and above for me
The team went over and above for me, making sure my wait time was reduced so I could fetch my little boy from school. Very much appreciated!
28 March 2025
Reply from National Windscreens - Lincoln
We are so happy to hear that our team was able to help you out! We strive to provide excellent customer service and it's wonderful to know that we were able to make a difference for you. Thank you for your kind words and for taking the time to share your experience.
Jake did a great job and very…
Jake did a great job and very informative of the process of repair
27 March 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words! We're so glad to hear you were happy with the service and found the technician informative. We appreciate your feedback and are thrilled you found the repair completed to your satisfaction. We strive to provide excellent customer service, and your review confirms we're on the right track.
Prompt service
Prompt service. Personable telephone contact. Advice and professionalism of Jake Adams the engineer
25 March 2025
Reply from National Windscreens - Lincoln
We are delighted to hear about your positive experience. We appreciate your kind words about our service and the professionalism of our engineer. We strive to provide excellent customer service and are glad that we were able to meet your expectations.
Reply from National Windscreens - Lincoln
We understand your frustration with not receiving a response to your survey. We value your feedback and are committed to improving our communication. We appreciate you taking the time to share your experience.
Reply from National Windscreens - Lincoln
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Lincoln
We appreciate your kind words and are glad to hear that you found our service helpful and timely.
Poor workmanship
Poor workmanship, disrespectful to my car as he sat on my dashboard with his feet on my seat, window seal not installed correctly and damaged my windscreen wiper and roof strip.
18 March 2025
Reply from National Windscreens - Lincoln
We sincerely apologize for the negative experience you had. We understand your frustration with the workmanship and the disrespectful behavior. We will investigate this matter further and take appropriate action to ensure such incidents do not occur again.
Friendly staff
Friendly staff and quick and easy out no trouble, even came to my work to make things hassle free for me
18 March 2025
Reply from National Windscreens - Lincoln
Thank you for your positive review! We are thrilled to hear that you found our staff friendly and our service quick and easy. We appreciate your business and are committed to providing hassle-free experiences for all our customers.
The work was carried out at my home…
The work was carried out at my home address, so very convenient. Fast and efficient.
8 March 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service convenient, fast, and efficient. We strive to provide prompt and effective solutions for our customers, and we're thrilled that we met your expectations.
Reply from National Windscreens - Lincoln
We're delighted to hear about your positive experience. We strive to provide friendly and efficient service, and it's rewarding to know we met your expectations.
Reply from National Windscreens - Lincoln
We appreciate your kind words. We strive to provide excellent service and are glad you had a positive experience.
Clean and tidy waiting room
Clean and tidy waiting room. And pleasant staff Great job lads. Thanks
4 March 2025
Reply from National Windscreens - Lincoln
Thank you for your positive feedback! We're delighted to hear you found our waiting room clean and tidy, and that you appreciated our staff. We strive to provide a comfortable and welcoming environment for our customers, and your review confirms we're on the right track.
Good service
I really appreciated getting a lift to where I work in the hospital as the new premises is quite a way out of Lincoln and I’m not familiar with local taxi firms. The chap who gave me a lift was really friendly. The windscreen replacement is doing the job so I’m happy with it.
7 March 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words. We are delighted to hear that you were happy with the lift to your new workplace and that the windscreen replacement is performing as expected. We strive to provide our customers with a positive experience and appreciate your feedback.
Very quick availability for at home…
Very quick availability for at home replacement windscreen only 2 days after I called. Jake and Jake replaced it for me, and thankfully remembered my black box tab as I didn't 😂 Great easy experience overall with no hassle :)
5 March 2025
Reply from National Windscreens - Lincoln
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide our customers with a seamless and hassle-free service, and it's wonderful to know that we were able to meet your expectations. Thank you for choosing us and for taking the time to share your feedback.
Very slick replacment process
Very slick replacment process; staff incredibly helpful. Thank you
27 February 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words! We're delighted to hear you found the replacement process smooth and that our staff was helpful. We strive to provide excellent customer service, and your feedback is appreciated.
Reply from National Windscreens - Lincoln
We're thrilled to hear you had an excellent experience with our service and customer support. Your feedback means a lot to us and motivates us to continue providing the best possible service.
Reply from National Windscreens - Lincoln
Thank you for your kind words! We're delighted to hear that you found our service quick and efficient. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Replaced windscreen had a sensors lens…
Replaced windscreen had a sensors lens not fitted correctly after two home visits to rectify fault that should have been sorted on first fitting.and had issues with removing dashcam from screen and lost backing from dashcam by fiters
18 February 2025
Reply from National Windscreens - Lincoln
We understand your frustration with the windscreen replacement and the issues you experienced with the sensor lens and dashcam. We strive to provide excellent service and are disappointed to hear that your experience fell short of your expectations. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
The service was excellent
The service was excellent. Callum was polite and worked in a professional manner.
27 February 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service you received. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
All round excellent service
All round excellent service, friendly staff on phone and excellent technician
23 February 2025
Reply from National Windscreens - Lincoln
Thank you for your kind words and positive review. We are delighted to hear that you were pleased with the service you received, from our friendly staff to our skilled technician. We strive to provide excellent customer experiences, and your feedback reinforces our commitment to that goal.
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