Shout out to Gary who made this experience so much smoother. Messaged ahead of my appointment and also greeted me on arrival. Great service and my new windscreen was fitted ahead of schedule. Many th... See more
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Contact was made quickly to book car in and there was a lot of flexibility when I could drop car off and when I could pick it up. Staff were very friendly and job was done very quickly and to my sati... See more
Company replied
Really happy with the service. The technician arrived when expected, was friendly and professional, and got the windscreen replaced quickly with no fuss. Everything was left clean and tidy afterwards,... See more
Company replied
Friendly, helpful technician who rang to say I could take my car in earlier if I wanted to. Explained how long the process would take. Offered us a clean, airy and comfortable waiting room to sit in i... See more
Company replied
Company details
- #42 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Liverpool
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1, Sandon Ind. Est., L5 9YN, Liverpool, Merseyside, United Kingdom
- 0151-321-0522
4.7
Excellent
1k reviews
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Very efficient and quick
1 August 2026
Reply from National Windscreens - Liverpool
We are so pleased to hear that you found our service to be very efficient and quick. We truly appreciate your positive feedback!
Rescheduled without the prior notice…
Rescheduled without the prior notice and I chose this specific branch as it had the closest appointment day. Crack was expanding daily due to the heatwave, no direct phone nr to call them and explain the situation. Called their line, lady said she will send them a message explaining why it is urgent, but nothing happened.
30 July 2026
Reply from National Windscreens - Liverpool
We regret that your appointment was rescheduled without prior notice, especially given the urgency of your situation. We understand your frustration with the lack of direct contact and the unfulfilled promise of a message being sent. We appreciate you bringing this to our attention and will review our communication procedures.
Really nice guy sorted me out
Really nice guy sorted me out, got it done quicker than I expected.
23 July 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that our team sorted everything out for you and got it done quicker than you expected. Thank you for your wonderful feedback!
Reply from National Windscreens - Liverpool
We are so pleased to hear that you experienced such prompt and dependable service from us. We truly appreciate your positive feedback!
New windscreen
Fantastic service. Good communication with the lads and excellent allround service.
17 July 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear you experienced fantastic service and good communication. Thank you for your wonderful feedback!
Great experience
Shout out to Gary who made this experience so much smoother. Messaged ahead of my appointment and also greeted me on arrival. Great service and my new windscreen was fitted ahead of schedule. Many thanks.
16 July 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear about your positive experience! It's wonderful that our team member messaged you ahead of time and greeted you on arrival. We're especially happy that your new windscreen was fitted ahead of schedule.
Communication excellent and Paul…
Communication excellent and Paul standard of work is excellent
20 July 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that you experienced excellent communication and that you were happy with the standard of work. Thank you for your wonderful feedback!
Reply from National Windscreens - Liverpool
We are so pleased to hear that you experienced no delays and that our team was amazing. We truly appreciate your positive feedback!
Fast & efficient service
Contact was made quickly to book car in and there was a lot of flexibility when I could drop car off and when I could pick it up.
Staff were very friendly and job was done very quickly and to my satisfaction so would definitely use them again
19 July 2026
Reply from National Windscreens - Liverpool
We're delighted to hear that contact was made quickly and that you experienced flexibility with dropping off and picking up your car. We're also pleased that our staff were friendly and that the job was done quickly and to your satisfaction. Thank you for your kind words!
easy and friendly
14 July 2026
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Liverpool
We're so pleased you found our service to be quick, friendly, and reliable. Thank you for your wonderful feedback!
Reply from National Windscreens - Liverpool
We're so pleased you experienced great, fast, and neat service from a very polite fitter. Thank you for your wonderful feedback!
Reply from National Windscreens - Liverpool
We are so pleased to hear that you found our service to be fast and efficient. We truly appreciate your positive feedback!
Quick prompt service and very…
Quick prompt service and very friendly staff and a first class job.
3 July 2026
Reply from National Windscreens - Liverpool
We're so pleased you experienced quick, prompt service and found our staff friendly, and that we provided a first-class job. Thank you for your kind feedback!
Reply from National Windscreens - Liverpool
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Did a professional job
Did a professional job, car clean and I was asked to inspect it before job was signed off. Staff very pleasant and easy to deal with at drop off and pick up. Would recommend to anyone.
2 July 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear that our team did a professional job and that you were asked to inspect your car. It's wonderful that our staff were pleasant and easy to deal with.
Great experience from start to finish
Friendly, helpful technician who rang to say I could take my car in earlier if I wanted to. Explained how long the process would take. Offered us a clean, airy and comfortable waiting room to sit in if needed. Would definitely recommend.
2 July 2026
Reply from National Windscreens - Liverpool
We're delighted to hear about your positive experience! We're glad our technician was friendly and helpful, and that you were offered a comfortable waiting room. Thank you for your recommendation.
Great communication from booking to…
Great communication from booking to completion! Very professional service from everyone involved!
27 June 2026
Reply from National Windscreens - Liverpool
We're so pleased to hear about the great communication you experienced from booking to completion. Thank you for highlighting the professional service from everyone involved!
Quality service that is quick and…
Quality service that is quick and efficient.
Would highly recommend, guys in there are brilliant.
1 July 2026
Reply from National Windscreens - Liverpool
We're so pleased you found our service quick and efficient, and that you would highly recommend us. Thank you for your kind words about our team!
The staff was very professional
The staff was very professional; they did a quality job and on time. I hope I don't need their service again, but I will definitely use them again if needed.
1 July 2026
Reply from National Windscreens - Liverpool
We're happy to hear our staff was professional and completed the job on time. We appreciate your kind words and look forward to assisting you again if needed.
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