Booking was very straight forward. The guy that worked on my car was phenomenal to say the least. He called me on the day to confirm everything and, once I was there, he took care of everything in suc... See more
Company replied
Location
Switch locationUnit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW Northampton, Northamptonshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I dropped my car off for a replacement windscreen rcently and was greeted in the reception in a friendly and courteous manner. Had a brief chat with one of the chaps whilst he inspected the damage. I... See more
Company replied
Too many 5 start reviews are missed with people only adding on Trustpilot when they've had a bad experience. I've got to say from end to end I couldn't fault National Windscreens, in fact they exceede... See more
Company replied
On the day excellent service but the booking not so good. Booked a morning appointment online only to get a message a couple of days later saying they didn’t have a morning appointment which was a bi... See more
Company replied
Company details
About National Windscreens - Northampton
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8 Caswell Road, Brackmills Industrial Estate, NN4 7PW, Northampton, Northamptonshire, United Kingdom
- 01604-930-197
4.5
Excellent
959 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from National Windscreens - Northampton
We're so pleased you received prompt and good service. We appreciate your kind words!
Reply from National Windscreens - Northampton
We appreciate your kind words about our friendly service. We're happy you were pleased!
Reply from National Windscreens - Northampton
We appreciate you sharing your positive experience!
Excellent repair
Easy to book and the engineer did a first class repair on my cracked windscreen. You can barely see where the ‘star’ crack was.
7 May 2026
Reply from National Windscreens - Northampton
We're happy to hear that booking was easy and that the repair was first class. It's great to know that you're pleased with the result. Thanks for your feedback.
All round great experience.
22 April 2026
Reply from National Windscreens - Northampton
We are happy you had a great experience. We appreciate your positive feedback and thank you for sharing.
Reply from National Windscreens - Northampton
We appreciate you sharing that our staff was friendly and quick! We are so happy you were pleased with us.
Reply from National Windscreens - Northampton
We appreciate you sharing that our service was simple, quick, and polite! We are so happy you were pleased with us.
Canceled twice
Canceled twice, due to damaged stock, only told in the morning of the fitting date ,the lads were fine once they had the kit
24 April 2026
Reply from National Windscreens - Northampton
We regret the cancellations and the late notice. We'll investigate the stock issues to prevent this from happening again. We appreciate your patience.
Reply from National Windscreens - Northampton
We're happy to hear that you had a great experience with our prompt service. Thank you for your feedback; it is greatly appreciated!
Replacement windscreen
Replacement windscreen was completed in two hours even though I was advised it could take up to four hours. Well done for a speedy service.
One star marked down because I discovered after leaving the shop, that the driver side wiper blade had been damaged by the broken windscreen and was not clearing water properly. I feel this could have been checked after the new windscreen was tested and I would have happily paid for a replacement wiper blade which was available in the shop.
22 April 2026
Reply from National Windscreens - Northampton
We appreciate your feedback and are glad the replacement was speedy. We're sorry the wiper blade was damaged and not checked post-replacement. We'll review our processes to prevent this oversight in the future. Thank you for bringing this to our attention.
Reply from National Windscreens - Northampton
We appreciate you sharing that our staff was polite and helpful on the phone, and our service was good! We are so happy you were pleased with us.
Excellent service
Easy to book, arrived on time. Technician was friendly helpful & efficient.
13 April 2026
Reply from National Windscreens - Northampton
We're so glad booking was easy, the technician arrived on time, and was friendly and efficient! Thank you for your positive feedback.
Great staff and service
Great staff and service, but a one week wait for an appointment to replace a windscreen isn’t ideal
21 April 2026
Reply from National Windscreens - Northampton
We're happy to hear that you appreciated our staff and service. We regret the appointment wait time and we'll review our scheduling to improve.
Originally booked in for a Friday but…
Originally booked in for a Friday but got there and they had the wrong screen. So had to Go back get my car and rebook for the following week. Bit on an inconvenience as had to do a 30 mile round trip twice both days. Once they got the correct screen I couldn't fault the actual service by the technician
20 April 2026
Reply from National Windscreens - Northampton
We appreciate you bringing this to our attention. We regret the error with the screen and the inconvenience caused by the repeat trips. We're glad the technician's service met your expectations once the correct screen was available.
Fast and efficient service
Fast and efficient service, team highlighted a problem with my number plate as the sun/heat was compromising the double sided adhesive tape and it was in danger of failure
24 April 2026
Reply from National Windscreens - Northampton
We're happy to hear that you received fast and efficient service! We appreciate you highlighting our team's attention to detail regarding the number plate issue. Thank you for your positive feedback.
Polite and no issues
The gentleman was polite, had no issues with the small crack in the screen, once completed drop the keys back to me, explained about the crack what he had done and anything required after.
23 April 2026
Reply from National Windscreens - Northampton
We appreciate your positive feedback. We're happy to hear that the repair person was polite and explained the repair process clearly, including aftercare. Thank you!
We got there in the end
Booking was easy but availability wasn’t great. It was initially two weeks for fitting, which increased to three when the first screen was apparently broken on receipt at the depot. Once a second date was secured the service was very good with great communication. No post fitting issues.
23 April 2026
Reply from National Windscreens - Northampton
We appreciate you bringing this to our attention. We're happy the booking process was easy and the service and communication were great after the fitting. We regret the delay due to the initial screen issue.
Reply from National Windscreens - Northampton
We appreciate you sharing that our team was speedy and professional! We are so happy you were pleased with us.
Staff and quick service.
17 April 2026
Reply from National Windscreens - Northampton
We appreciate you sharing that our service was quick and our staff was great! We are so happy you were pleased with us.
Reply from National Windscreens - Northampton
We appreciate you sharing that our customer service was quick, efficient, and good! We are so happy you were pleased with us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.