Very efficient booking service. Great that I could track where the technician was so I could plan my day. The chap who came out was knowledgeable and polite and had done the repair in less than 15 min... See more
Company replied
Location
Switch location41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
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See what reviewers are saying
Whole process was straightforward. Operative fixing the crack was on time polite and fully explained all aspects. He did a neat and, hopefully, effective job in good time.
Company replied
I didn't realise that I was expected to have removed the camera from my original windscreen. When I collected my car, the camera itself was left on the centre console and all the wiring was hanging do... See more
Company replied
Kept me and my daughter up to date on arrival time. A very friendly professional chap did a great job fixing my chip whereas I’d been quoted by another company for a replacement screen as they said th... See more
Company replied
Company details
- #42 of 61 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #25 of 35 best companies in Vehicle repair shop
About National Windscreens - Norwich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, United Kingdom
- 01603-905-130
4.7
Excellent
1k reviews
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Deliberate customer wait
I arrived 20 mins early, and checked in. A lease car arrived at the same time; and I was told 3 cars were booked in for 9am. I questioned the 4 hour wait, the lease car owner had been told 2 hours. The lease car was done in 2 hours, but I was deliberately made to wait the 4 hours, the 1st hour the car hadn’t moved from its parked slot outside
26 July 2026
Reply from National Windscreens - Norwich
We appreciate your feedback and sincerely apologize for the extended wait time you experienced. We understand your frustration regarding the discrepancy in service times and the delay in starting work on your car. We are reviewing our scheduling and processes to ensure a more consistent and efficient experience for all customers.
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Norwich
We are so pleased to hear that you found our service to be efficient and helpful, and that we did a great job. We truly appreciate your positive feedback!
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Norwich
We're glad to hear the job was satisfactory and arrived promptly. Thank you for your kind words.
Whole process was straightforward
Whole process was straightforward. Operative fixing the crack was on time polite and fully explained all aspects.
He did a neat and, hopefully, effective job in good time.
17 July 2026
Reply from National Windscreens - Norwich
We're so pleased to hear the entire process was straightforward and that our operative was on time and polite. It's wonderful that they fully explained everything and did a neat and effective job in good time!
Great service and changed screen…
Great service and changed screen quickly after initial contact
4 July 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that you experienced great service and that your screen was changed quickly after your initial contact with us. Thank you for your kind feedback!
Very efficient booking service
Very efficient booking service. Great that I could track where the technician was so I could plan my day. The chap who came out was knowledgeable and polite and had done the repair in less than 15 mins. Excellent service all round.
16 July 2026
Reply from National Windscreens - Norwich
We're so pleased to hear you found our booking service efficient and that being able to track the technician helped you plan your day. It's wonderful that our technician was knowledgeable and polite, completing the repair quickly. We're glad you experienced excellent service all around!
I didn't realise that I was expected to…
I didn't realise that I was expected to have removed the camera from my original windscreen. When I collected my car, the camera itself was left on the centre console and all the wiring was hanging down from the roof and I was told I'd got to get it refitted myself! This is going to cost me £170 for the job! Not particularly happy!
10 July 2026
Reply from National Windscreens - Norwich
We regret to hear about the issue with your camera and the unexpected cost for refitting. We understand your frustration and apologize for any inconvenience this has caused.
Convenient and efficient.
The booking process was very quick and easy and the arranged date convenient. The technician attending was also polite and efficient and the replacement screen fitted in an hour. Recommend.
15 July 2026
Reply from National Windscreens - Norwich
We're delighted to hear that your booking process was quick and easy, and that the arranged date was convenient. We're also glad our technician was polite and efficient, completing the replacement quickly.
Very friendly staff
Very friendly staff, thought i had a long wait but it only took an hour great service highly recommend
12 July 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that our staff was friendly and that the service was great and didn't take long. Thank you for your high recommendation!
Friendly and professional
Very efficient, courteous and helpful.
A great job completed to agreed timescale.
7 July 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that our team was efficient, courteous, and helpful, and that the job was completed to the agreed timescale. Thank you for your kind feedback!
Happy other than being told they had…
Happy other than being told they had found a fault but didn't know what fault was !!
6 July 2026
Reply from National Windscreens - Norwich
We're happy to hear you're otherwise satisfied! We understand your frustration regarding the unclear fault. We are always working to improve our communication.
Reply from National Windscreens - Norwich
We're delighted to hear that our team was helpful and punctual. Thank you for taking the time to share your positive experience with us!
Norwich Branch 100%
From booking in to collection when finished, a quick and efficient service. Very helpful and friendly staff.
8 July 2026
Reply from National Windscreens - Norwich
We're so pleased you experienced quick and efficient service from booking to collection. Thank you for highlighting our helpful and friendly staff!
The garage kept in communication
The garage kept in communication, the windscreen was replaced and sensors calibrated. Happy with the completed work.
2 July 2026
Reply from National Windscreens - Norwich
We're so pleased to hear that our garage kept in communication and that you're happy with the completed work on your windscreen replacement and sensor calibration. Thank you for your feedback!
I arrived early but they were ready for…
I arrived early but they were ready for me which was good.
Good job except a couple of scuttle panel clips were broken and not replaced.
It's a Ford Focus I would expect them to have common clips that are going to break in stock.
1 July 2026
Reply from National Windscreens - Norwich
We appreciate you bringing this to our attention. We are sorry that we missed replacing the broken scuttle panel clips. We are reviewing our parts inventory to ensure we have common clips in stock for future services.
Can’t fault them
Had problem with the windscreen, but it wasn’t their fault had to come back and it was all done very well
23 June 2026
Reply from National Windscreens - Norwich
We appreciate your feedback and are glad to hear that despite the initial windscreen issue, everything was resolved well on your return visit. Thank you for your patience.
Windscreen replaced in double quick…
Windscreen replaced in double quick time. Nothing but praise for the technician
4 July 2026
Reply from National Windscreens - Norwich
We're so pleased to hear your windscreen was replaced in double quick time and that you have nothing but praise for our technician. Thank you for your wonderful feedback!
Quick friendly service.
6 July 2026
Reply from National Windscreens - Norwich
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
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