I received a polite reception and almost as soon as I turned up the repairers were on to the replacement. There was a waiting room with a coffee maker with comfortable chairs. I whiled away the tim... See more
Company replied
Location
Switch location41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ Norwich, GB
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See what reviewers are saying
The new screen was fitted without any issues, the staff at the depot were all polite and pleasant. Before my allocated appointment time I had phone call from depot advising that they had a cancellatio... See more
Company replied
Kept waiting for nearly 2 hours before starting. My real problem was the scuttle panel not fitting The manager really tried to sort the problem and came out to my house . I may be wrong but Aviva woul... See more
Company replied
Completed on time with great care and attention Very pleased with finish as you wouldn't believe it had a new screen fitted
Company replied
Company details
- #43 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #27 of 35 best companies in Vehicle repair shop
About National Windscreens - Norwich
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
41 Morgan Way, Bowthorpe Park Industrial Estate, NR5 9JJ, Norwich, United Kingdom
- 01603-905-130
4.6
Excellent
1k reviews
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Reply from National Windscreens - Norwich
We are glad to hear that you found our service efficient. Thank you for your feedback.
Excellent service from National…
Excellent service from National Windscreens- The fitter turned up on time. Everything was explained in detail about the procedure. He did a first class job. I would definitely recommend them.
3 June 2026
Reply from National Windscreens - Norwich
We're delighted to hear you received excellent service. We appreciate you noting the punctuality and detailed explanation. Thank you for your recommendation!
Windscreen Repair
Making an appointment was simple; I was kept informed of time of arrival; and the repair was carried out very efficiently.
12 June 2026
Reply from National Windscreens - Norwich
We're so pleased the appointment process was simple, we kept you informed, and the repair was efficient. Thank you!
Fast and efficient with excellent…
Fast and efficient with excellent communications and a really helpful technician
11 June 2026
Reply from National Windscreens - Norwich
We're pleased you found our service fast, efficient, with excellent communication and a helpful technician. Thank you!
Reply from National Windscreens - Norwich
We're glad you had a quality repair. Thank you for your feedback!
good communication through out and when…
good communication through out and when engineer turned up he was very pleasant and done a great job
16 June 2026
Reply from National Windscreens - Norwich
We're so pleased you experienced good communication and that our engineer was pleasant and did a great job! Thank you.
Efficient service
Efficient service , it was fitted on a Saturday which worked well for myself.
13 June 2026
Reply from National Windscreens - Norwich
We're pleased our efficient service and Saturday fitting worked well for you. Thank you!
Friendly, quick, communicative
Quick service. Let me know that a slot had become free sooner than original booking. Very friendly.
9 June 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback! We're so happy to hear that our service was quick and friendly.
Reply from National Windscreens - Norwich
We appreciate your kind words.
Reply from National Windscreens - Norwich
We're so glad we could help! Your kind words mean a lot to us.
Reply from National Windscreens - Norwich
We're so pleased our service was professional, courteous, and finished on time without issue. Thank you!
Really good efficient service
Really good efficient service, met on arrival told likely timeframe and was advised when job complete
Really pleased with whole job thank you
11 June 2026
Reply from National Windscreens - Norwich
We're so pleased you experienced efficient service and were kept informed. Thank you for your positive feedback!
Reply from National Windscreens - Norwich
We appreciate your kind words.
New windscreen for my mini
Phoned insurance re stone chip on windscreen and I was given an appointment date the chip was in the wrong place to repair I was worried as my screen is heated. This did not appear to be an issue and one was ordered in. It was fitted within an hour whilst I waited.
Staff at site were helpful
Thank you
4 June 2026
Reply from National Windscreens - Norwich
We're so glad to hear we could quickly resolve your windscreen issue, especially with it being heated. Our team appreciates your kind words about their helpfulness. Thank you for your positive feedback!
Fantastic service
Swift, efficient, professional service. Stuart at National Windscreens Norwich could not have been more helpful. Highly recommended.
9 June 2026
Reply from National Windscreens - Norwich
We appreciate your positive feedback. We're glad to hear you received swift, efficient, and professional service. Thank you for your recommendation.
Everything went well
Everything went well, the fitter kept me informed and made an excellent job, thank you.
3 June 2026
Reply from National Windscreens - Norwich
We're so pleased everything went well and our fitter kept you informed, doing an excellent job. Thank you!
Reply from National Windscreens - Norwich
We're glad you found our staff great and service excellent. Thank you!
Did a good job but first time I…
Did a good job but first time I attended the replacement screen was cracked so had to return at a later date. Job went well 2nd time
3 June 2026
Reply from National Windscreens - Norwich
We appreciate your feedback and regret the initial inconvenience. We're glad the repair was successful on your second visit.
Disappointing Experience
The rubber seal was damaged when replacing my windscreen, I was told someone would be in touch and come to my house to replace it.
I have not heard from them!
30 May 2026
Reply from National Windscreens - Norwich
We're sorry to hear about the issue with your windscreen seal and the lack of follow-up. We are looking into this immediately.
Windscreen fitting
My screen should have been fitted at home, but because of rain, I had to take my car to your depot, a 60 mile round trip, to get my windscreen fixed. Otherwise it would be a two week wait I was told by your operative. Perhaps you should carry waterproof covering, gazebo etc.
There was a stain on the drivers seat which I had to remove myself.
Otherwise a timely fit.
3 June 2026
Reply from National Windscreens - Norwich
We appreciate you sharing your experience. We are sorry the rain prevented your home fitting and for the inconvenience of the long drive. We are also concerned about the stain on your seat. We are reviewing our procedures to prevent similar issues.
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