Did the job. Annoying they dont open Saturdays. Meant I had to wait 3 weeks till I had a weekday off to get my windscreen repaired and I couldnt go elsewhere as theyre the ones my insurance uses.
Company replied
Location
Switch locationUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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See what reviewers are saying
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... See more
Company replied
Quick and easy to book. Kept me updated with timings, received a phone call 30 mins before arrival. Quick and efficient. Super polite. Pleasant experience, gave me all the post fixing info such as... See more
Company replied
Unfortunately due to weather, which isn't their fault, they couldn't come to the original appointment, but the technician rang me and explained first thing in the morning, offered to do it at the ya... See more
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Company details
- #43 of 64 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #29 of 39 best companies in Vehicle repair shop
About National Windscreens - Nottingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom
- 0115-882-0454
4.6
Excellent
661 reviews
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Kept n formed prior to appointment……
Kept n formed prior to appointment… polite and efficient staff.. completed on time
8 April 2026
Reply from National Windscreens - Nottingham
We're happy to hear that our staff was polite and efficient and that we completed your appointment on time. Thank you for your positive feedback!
Did the job
Did the job. Annoying they dont open Saturdays. Meant I had to wait 3 weeks till I had a weekday off to get my windscreen repaired and I couldnt go elsewhere as theyre the ones my insurance uses.
4 April 2026
Reply from National Windscreens - Nottingham
We appreciate your feedback. We're sorry our Saturday hours weren't convenient and that you had to wait. We'll review this to see how we can improve our service.
Reply from National Windscreens - Nottingham
We appreciate you sharing your experience with us. We're so happy to learn you were pleased with the professional windscreen fitter.
The guys were pleasant enough but…
The guys were pleasant enough but communication could be better. Asked to drop mg car off so early between half 8-9 which I did was told it’s a 4 hour appointment again which is fine. But got told will be called between 12-2. Didn’t get a phone call. Got a text bang on 2pm. I rang at 1pm to be told it was still being worked on. Just communication would like to be improved
2 April 2026
Reply from National Windscreens - Nottingham
We appreciate your feedback and apologize that the communication regarding your car service wasn't ideal. We aim to keep everyone informed and regret falling short of expectations. We'll review our communication process to improve. Thanks for your patience.
Fantastic service
Fantastic service from start to finish from your staff , everything explained and staff polite, professional and helpful
1 April 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're so happy to learn that you experienced fantastic service from our staff, who were polite, professional, and helpful, and that everything was explained well.
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to learn that you experienced great customer service and a quick resolution.
No Problems
Good communication with the company. Insurance sorted easily. A clean and organised job.
28 March 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to learn that communication was good, insurance was sorted easily, and the job was clean and organised.
No hassle repair
No hassle repair, was expecting me at the agreed booking time/date. Great clean job, everything works well.
27 March 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're so happy to learn that the repair was hassle-free, completed as scheduled, and everything is working well with a great clean job.
Reply from National Windscreens - Nottingham
We're happy we could fix the chip and provide a good job! Thank you for your positive feedback; we appreciate it.
Friendly Service. Despite the booking office telling me…
Despite the booking office telling me that my appointment was 30 minutes before it actually was, the repairer was friendly and able to fit the new windscreen fairly quickly
22 March 2026
Reply from National Windscreens - Nottingham
We're happy to hear the repairer was friendly and efficient in fitting the new windscreen. We appreciate your feedback and will review the booking process to avoid similar issues in the future.
a job well done
was very easy to arrange, the fitter contacted us and gave us good notice. the fitter did an excellent job
21 March 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to learn that it was very easy to arrange, and that the fitter contacted you, gave good notice, and did an excellent job.
Reply from National Windscreens - Nottingham
We appreciate you sharing that we provided excellent service and were total professionals! We are so happy you were pleased with us.
Master who came to my house to replace…
Master who came to my house to replace car window been lovely
21 March 2026
Reply from National Windscreens - Nottingham
We're happy to hear that the technician who replaced your car window provided lovely service. Thank you for your positive feedback and time!
Very quick and efficient service
Very quick and efficient service, window screen replacement within 1 hour. Extremely happy.
15 March 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're so happy to learn that our service was quick and efficient, and that the window screen replacement was completed promptly.
Windscreen fitted on my drive with…
Windscreen fitted on my drive with nobody home.. great
13 March 2026
Reply from National Windscreens - Nottingham
We're happy to hear that the windscreen fitting at your home went smoothly while you were away. Thank you for your positive feedback.
The men came earlier the I thought
The men came earlier the I thought. They were so nice and did the job so quick. Would definitely recommend! Thank you again
14 March 2026
Reply from National Windscreens - Nottingham
We're happy the team arrived early and completed the job quickly! It's great to hear they were nice. We appreciate your recommendation and thank you!
Reply from National Windscreens - Nottingham
We're glad you found our service quick and efficient, and that our staff were friendly. Thank you for your positive feedback!
Great service
Let me know the time of arrival and a quick, efficient and friendly service
6 March 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We're so happy to learn that we provided a quick, efficient, and friendly service and kept you informed of our arrival time.
Reply from National Windscreens - Nottingham
We appreciate you sharing that our service was friendly and the job was well done! We are so happy you were pleased with our team.
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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