The guy who had exchanged the windscreen and backed it out for me was very polite and friendly, stressing that no carwashing for 3 days. But I do think a small map of the trading estate would be use... See more
Company replied
Location
Switch locationUnit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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See what reviewers are saying
Very polite, good service and the replacement screen works well. Location of Nottingham depot means not a higher score. Not a nice place to wait, and not well signposted for escaping to civilisation.... See more
Company replied
Very easy booking process for full windscreen replacement and calibration. I was offered an appointment within a few days. Dropped my car off before the site opened and received a text a few hours lat... See more
Company replied
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... See more
Company replied
Company details
- #41 of 59 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #25 of 34 best companies in Vehicle repair shop
About National Windscreens - Nottingham
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom
- 0115-882-0454
4.5
Excellent
719 reviews
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The guy who had exchanged the…
The guy who had exchanged the windscreen and backed it out for me was very polite and friendly, stressing that no carwashing for 3 days. But I do think a small map of the trading estate would be useful. Also having tried several times to pay, was not aware that it still had not gone thro', so was quite embarrassed when the manager at the check in said you need to pay! But I said I'd done it, he told me to check my bank account when I got home, and no it still hadn't gone thro' !!!! So did it straight away and amazing it went straight thro' !!! Perhaps that needs looking at??? But on the whole - a good job, - was shown to the waiting area and brought a coffee.
20 August 2026
Reply from National Windscreens - Nottingham
Thank you for your feedback. We're glad to hear that our technician was polite and friendly and that you were offered coffee. We sincerely apologize for the confusion and embarrassment you experienced with the payment process and the lack of a map. We are looking into these issues to improve our service.
Reply from National Windscreens - Nottingham
We are so pleased to hear that everything was completed efficiently and quickly. We truly appreciate your positive feedback!
Very polite
Very polite, good service and the replacement screen works well.
Location of Nottingham depot means not a higher score. Not a nice place to wait, and not well signposted for escaping to civilisation.
5 August 2026
Reply from National Windscreens - Nottingham
We're glad to hear that you found our service polite and that your replacement screen is working well. We sincerely apologize for the inconvenience you experienced with the location of our Nottingham depot and the difficulty in navigating the area. We understand your frustration and will take your feedback into consideration.
Very punctual service and was kept…
Very punctual service and was kept informed of appointment time.
How ever the quality of workmanship was very poor, the windscreen scuttle panels/ trims were not fitted correctly and were left loose and retaining clips broken which I’ve had to get replaced and fitted correctly at a local garage at my expense also plastic covers for the wiper arm nuts were not fitted back on so have had to order replacements.
Dashboard of my vehicle was dirty and replacement was filthy with sealant left on the field of vision which has had to be cleaned off.
Over all not happy.
19 August 2026
Reply from National Windscreens - Nottingham
We appreciate your feedback and are sorry to hear about the issues you experienced with the quality of workmanship, particularly with the scuttle panels, clips, and wiper arm covers. We also regret that the dashboard was left dirty and the new windscreen had sealant residue. We will review our procedures to prevent similar occurrences.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Good job
Good job. Finished early. All the bits like camera and auto wipers and lights set up properly.
21 August 2026
Reply from National Windscreens - Nottingham
We're delighted to hear that the work was completed early and that all the features like the camera, auto wipers, and lights were set up properly. Thank you for your positive feedback!
Reply from National Windscreens - Nottingham
We're so glad to hear you had a positive experience with our customer service and work. We appreciate your kind words!
Great service and communication from…
Great service and communication from time of booking to completion of work.
Aeden was extremely kind and helpful.
19 August 2026
Reply from National Windscreens - Nottingham
We're so pleased to hear that you experienced great service and communication from the time of booking to the completion of work. It's wonderful to know our team member was kind and helpful!
Great service
Great service. Booked in very easy. Rang me when complete. Looked after the car.
11 August 2026
Reply from National Windscreens - Nottingham
We're so pleased to hear that booking was easy and that we kept you informed when the service was complete. We're also glad we looked after your car!
Really professional service
Really professional service, can't recommend highly enough.
14 August 2026
Reply from National Windscreens - Nottingham
We appreciate your positive feedback! We are so happy to learn that you found our service to be very professional.
The person (Peter) who came to fit my…
The person (Peter) who came to fit my windscreen was very pleasant and professional, great job, thank you.
19 August 2026
Unprompted review
Reply from National Windscreens - Nottingham
We're so pleased to hear that our technician was very pleasant and professional, and did a great job on your windscreen. Thank you for your wonderful feedback!
Reply from National Windscreens - Nottingham
We're so glad to hear that your experience with us was quick, simple, and efficient. We truly appreciate your positive feedback!
Team helpful but no warning given regarding jet wash
Team helpful. I was not advised not to use jet wash until three days lapsed hence the cost was excessive
3 August 2026
Reply from National Windscreens - Nottingham
We appreciate your feedback. We're concerned about the communication regarding the jet wash and the resulting cost. We are reviewing our advisory process.
Reply from National Windscreens - Nottingham
We are so pleased to hear that you experienced such quick service and great communication. We truly appreciate your positive feedback!
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Happy with the overall service
The job was done very well, organised, fast service with nice staff. Happy with the job quality.
There was just a tiny part of wires from the mirror that not neatly placed. That's why I gave 4 star feedback.
30 July 2026
Reply from National Windscreens - Nottingham
We're pleased to hear you were happy with the quality of our work, our fast service, and our staff. We appreciate you bringing the issue with the mirror wiring to our attention; we'll use this feedback to improve our service.
Polite friendly service
Very helpful, polite friendly service. Completed through my insurance company and it was really easy to arrange. I was really pleased with the end result and would recommend to others.
29 July 2026
Reply from National Windscreens - Nottingham
We're so pleased to hear you received very helpful, polite, and friendly service! It's wonderful that arranging everything through your insurance company was easy, and that you're really pleased with the end result. We appreciate your recommendation!
Reply from National Windscreens - Nottingham
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Nottingham
We are so pleased to hear that you experienced such fantastic service from everyone involved. We truly appreciate your positive feedback!
Happy customer.
Very friendly. Good communication. Efficient service.
Only little gripe is they didn't put my dash camera back in place - that would have been a helpful gesture.
Thank you.
31 July 2026
Reply from National Windscreens - Nottingham
We're pleased to hear you found our team friendly, our communication good, and our service efficient. We appreciate your feedback regarding the dash camera and will certainly take this into consideration for the future.
Great Service
In the end, I had a great service, even though something went wrong. National Windscreens put it right, were professional, and i am very grateful. thank you.
17 July 2026
Reply from National Windscreens - Nottingham
We're so pleased to hear that even though something went wrong, we were able to put it right for you. It's wonderful that you found our team professional and that you are very grateful!
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