The team at the Nottingham site we’re absolutely brilliant from initial booking to handing over my vehicle to me. I was made aware that the replacement would take up to four hours but i had... See more
Company replied
Unit C2, Crossgate Drive, NG2 1LW Nottingham, Nottinghamshire, GB
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The team at the Nottingham site we’re absolutely brilliant from initial booking to handing over my vehicle to me. I was made aware that the replacement would take up to four hours but i had... See more
Company replied
Excellent service, communication great up to date off appointment. They even called to see if I wanted an earlier slot on the day due to cancellation. The staff were really helpful and friendly on the... See more
Company replied
Car was booked in for windscreen replacement by insurer. Needed DAS calibration afterwards. Arrived at 8.30 as instructed , took 2 hours exactly. On return of car DAS system didn’t appear to be worki... See more
Company replied
Quick and easy to book. Kept me updated with timings, received a phone call 30 mins before arrival. Quick and efficient. Super polite. Pleasant experience, gave me all the post fixing info such as... See more
Company replied
Written by the company
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Unit C2, Crossgate Drive, NG2 1LW, Nottingham, Nottinghamshire, United Kingdom
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Having delivered my car ito you in immaculate body work condition and dash cam hard wired and working the day before my new windscreen fitted I collected the following day, wires just left hanging no dash cam in place, then noticed scuff marks on the body work paint work damaged , having gone back to a dash cam expert to find out my dash cam is now corrupt, I have been notified so far a photo of my car coming out with scuffs and damaged but! So far no photo of my car going into to the work shop . Still continuing for them to own up to the damage I’m 100 o/o they have done . I will follow up with the result and honestly, hopefully owning up to what has been done

Reply from National Windscreens - Nottingham
was amazing really helpful fixed my car window fast would recommend!

Reply from National Windscreens - Nottingham

Reply from National Windscreens - Nottingham
The team at the Nottingham site we’re absolutely brilliant from initial booking to handing over my vehicle to me.
I was made aware that the replacement would take up to four hours but i had opted to stay onsite in the visitors waiting area as i had paperwork to catch up on.
The site manager was excellent in explaining to me the process of the windscreen replacement and what was required of me before his engineers carried out the work.
The engineer was brilliant also up on hand over and explained what i needed to do for the next 78 hours to ensure the window replacement met its full curing stage, the whole installation took far less then the four hours initially stated.
Great team and top lads.

Reply from National Windscreens - Nottingham
Couldn't fault any part of the service. They where fantastic. Good communication, quick to respond and explained everything.

Reply from National Windscreens - Nottingham
The process from booking, submitting my vehicle and windscreen replacement was seamless. The job itself, spectacular. You can’t tell the windscreen was replaced.
Thank you National Windscreen.

Reply from National Windscreens - Nottingham
A good experience.
Everything was carried out promptly and within the time duration expected.
The staff were courteous and helpful.
I cannot fault the service given.

Reply from National Windscreens - Nottingham
Quick efficient service called me to give me an exact arrival time

Reply from National Windscreens - Nottingham
Really friendly team was able to help with any questions, workmanship was perfect really happy . Thanks

Reply from National Windscreens - Nottingham
All work was carried out above and beyond expectation with minor adjustments made at no extra cost

Reply from National Windscreens - Nottingham
Gap at bottom of window dash cam left dangling trim look like is coming offzs

Reply from National Windscreens - Nottingham

Reply from National Windscreens - Nottingham
Excellent service, communication great up to date off appointment. They even called to see if I wanted an earlier slot on the day due to cancellation. The staff were really helpful and friendly on the day and no issues with the replacement

Reply from National Windscreens - Nottingham
Timely service. Replaced windscreen and aligned sensors without any problems.

Reply from National Windscreens - Nottingham
Communication was awful. I gave them all correct info (reg plate, physical description, make, model and trim level etc.), and they ordered the wrong bit of glass. Took 3 weeks to get the right bit. 3 weeks without a driveable car!!!
Fitters were great, fit the glass in about 30 minutes, a job really well done, very professional and helpful to answer questions I had about the glass/fitting. Absolutely not their fault that I had a shit experience! Just whoever's job it was to order the glass.

Reply from National Windscreens - Nottingham
Great service, the man that came out was very helpful, professional and very good at his job, very happy, thank you guys

Reply from National Windscreens - Nottingham

Reply from National Windscreens - Nottingham
3 issues
1. I paid for replacement wiper blades, this wasn’t done as I was told the fixing was incorrect - refund received
2. Drove away on the day and the wipers were not correctly fitted, they did not clear the window - had to return and get the technician to readjust
3. Noticed yesterday a scratch on the inside of the window screen

Reply from National Windscreens - Nottingham
Excellent service , will definitely use your services again , staff brilliant

Reply from National Windscreens - Nottingham
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