Swift services sound technician great service

Got through to the call centre via my insurance company. Booked in and sorted for the next day very smoothly. The next day I had a link to track when to expect the staff member. As their dot hadn't moved for 4 hours I called to check the details. They were responsive, spoke to the person and they confirmed time of arrive. The job itself was done quickly and well and wouldn't hesitate to recommend them.

The customer service was poor. Manager was rude and unhelpful. Work standard is extremely poor. Initial photos were taken after partly removing the broken windshield. The windscreen fitted seems of wrong size. Heating element has not been reconnected. Since replacing the windshield, car keeps getting condensation inside.

V friendly and in good time

Quality service. Fast and friendly

Quick and easy to book.

Kept me updated with timings, received a phone call 30 mins before arrival. Quick and efficient. Super polite. Pleasant experience, gave me all the post fixing info such as not washing it /using a pressure washer for a few days. Very polite gentleman.

Spot on service at quite short notice to get my replacement windscreen fitted on Xmas eve! I got there early £ was first to have my car worked on & they dealt with a rude gentleman who arrived after me who had to wait! Some people have no manners towards the staff

Fantastic business and very helpful Staff would highly recommend

Your staff were very polite and helpful and did a great job of my windscreen replacement. However the time spent waiting until I could collect my car was excessive 5 hours in total.

Quick and efficient

The staff was so polite and the done good work

Good service

Fitter accidentally cut through my dash cam power lead and broke the mount I’ve been offered a £60 good will gesture but this doesn’t cover £155 repair cost I’ve formally complained via email but still waiting for a response

Good communication, job done professionally by technician. Thank you

Came within a couple of days. Very nice person who did the job well

Very poor communication, horrific booking experience. Needed replacement windscreen through Aviva insurance, what a horrific experience, online booking seemed straightforward, got a date for 2 days later on 4th December.Then was advised this could not be done as parts needing ordering..ok fair enough, when asked how long this would be was advised could be a couple of days, or day after or even after that - helpful not! As this meant car could not be driven I rang insurer who advised I could try another company they used which is not advertised when you make a claim. I called then and was told part would need to be ordered so stuck with National Windscreens. Waited a week and heard nothing, called National Windscreens to be told no part was ordered, it was waiting to be done. Part now ordered? wait again to be called. Windscreen finally fitted on 19th December, partner took car and waited 4hrs for it be fitted. Fitter was great and very professional. Its just a shame the onus was on me to chase a date for replacement and the booking system is not fit for purpose.

Quickly booked in . Updated on the day with times etc Extremely pleasant staff , really lovely happy guys. Cant fault the service at all 5*

Highly recommend this company. Excellent, professional and friendly service.

After the first screen crack fix didnt hold, i rang up, quick to answer and find all the details, explained everything needed and new windscreen process, gave an early lead time, on the day of install Advisor rang in the morning to give afternoon eta, he was very professional, polite and informative even in the torrential rain. Cant fault the whole process.

All went well and swiftly
No complaints, well done