Great service. Originally said my windscreen replacement would take up to 4 hours - it actually took less than 2! As the premises are on an industrial estate there’s nothing much to do except wait in... See more
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The booking (18Aug) of replacement was fast with friendly reception. It was booked on 21 Aug and the technician, Matt, arrived at 850am on 21 Aug....cannot be more puncture than this case. Matt is a... See more
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Fantastic service, turned up on time did a great job. Not only sorted out the new chip but made the previous repair by Auto Windscreen disappear. Such a contrast with Auto Windscreens who took 3 weeks... See more
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Not there to see job done Ben arrived as telephoned scheduled - tracking app is helpful. Daughter said the wiper drive spindle broke (rusted) on dismantling (needs replacement motor assembly). He h... See more
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Company details
About National Windscreens - Oxford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4, Fenchurch Court, OX4 6ZN, Oxford, Oxfordshire, United Kingdom
- 01865-575-124
4.7
Excellent
331 reviews
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Reply from National Windscreens - Oxford
Thank you for your kind words. We appreciate your positive feedback and are glad you found our service to be professional, quick, and efficient.
Literally, The Pits
Unfortunately I had no choice other than to go here because of my insurance. I have now changed my insurance so that I never have to deal with this shoddy, and rude company again. I had a cracked windscreen and an impending MOT. After making me walk up the road in the rain along roads with no pavements to a tesco megastore with a Costa in it (they had no client waiting facilities on site - despite these things taking 2 hours), they managed to crack the new windscreen on putting it in, and told me I'd have to return to get it replaced a week later. NO WORD OF APOLOGY. Opposing front rows in a rugby scrum would have been more polite than the bloke on reception. Because of their incompetence my MOT was delayed, and therefore I had no car for a weekend and had to drive it back with no MOT the following week. Upon the 2nd enthralling session in Tesco Costa, they managed to insert the new screen incident free - however, they couldn't take payment because they don't accept Apple Pay or whatever normal method of payment I had on me - so they had to invoice me. A truly awe inspiring lack of customer awareness or care. They are tied in to Aviva and I suspect other insurance companies to handle glass repair - so they clearly have no interest or real need in taking care of their customers. Avoid at all costs!
2 November 2024
Unprompted review
Reply from National Windscreens - Oxford
We understand your frustration with your recent experience. It sounds like you encountered several issues that caused significant inconvenience. We sincerely apologize that you felt the service you received was not up to par. We value customer feedback and will use it to improve our processes and ensure a more positive experience for future customers.
Very good sevice
12 February 2025
Reply from National Windscreens - Oxford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Big thumbs up for National Windscreens
I am extremely pleased with my new windscreen and the manner in which it was installed. The fitter who changed the screen was very polite very proficient in what he does and replaced the screen with no problems at all.
5 February 2025
Reply from National Windscreens - Oxford
We're thrilled to hear you're happy with your new windscreen and the installation process. It's wonderful to know our team provided you with a positive experience. We appreciate your kind words about the fitter's professionalism and expertise.
Quick friendly service
Very quick to book had issue with wrong glass sent. Quickly sorted a replacement and fitted it quickly. Nice friendly guy came to my house and got the job done.
Ty quality work
27 January 2025
Reply from National Windscreens - Oxford
We appreciate your kind words and are glad to hear that you had a positive experience with our service. We strive to provide our customers with the best possible service and are happy to hear that you were satisfied with the quick resolution to your issue. We are committed to providing high-quality work and excellent customer service.
Windscreen Replacement
Efficient, professional and a friendly service was what I experienced from start to finish when having my windscreen replaced.
24 January 2025
Reply from National Windscreens - Oxford
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, including the efficiency, professionalism, and friendliness from start to finish. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you.
Windscreen
Hi, windscreen was all great, customer services was great, the 2 workers was friendly and polite. The only thing I would like to say is one of the gentleman was not shy about his bottom being out through out the whole process but apart from that everything was amazing.
27 January 2025
Unprompted review
Reply from National Windscreens - Oxford
We appreciate your feedback and are glad to hear you had a positive experience with our service. We understand your concern regarding the worker's attire and will address this internally. We strive to maintain a professional environment for all our customers.
Excellent service from booking…
Excellent service from booking appointment online, to the repair of the windscreen a few days later.
23 January 2025
Reply from National Windscreens - Oxford
Thank you for sharing your positive experience. We're delighted to hear that you found our online booking system easy to use and that the windscreen repair went smoothly. Your feedback about the quality of the repair is valued. We strive to provide excellent service, and your comments confirm we're meeting that goal in your case. Thank you again for choosing us.
Reply from National Windscreens - Oxford
Thank you for your kind words! We're happy to hear you were pleased with the service and the speed of the windscreen replacement. We appreciate your business.
Very nice stuff
Very nice stuff. Job was set for up to 3 hours but done in 45 minutes.
Very happy.
20 January 2025
Reply from National Windscreens - Oxford
We appreciate your kind words and are thrilled to hear you were happy with the service. We strive to provide efficient and effective solutions for our customers.
Reply from National Windscreens - Oxford
We're delighted you found our booking process straightforward and our location convenient. We truly appreciate your kind words about the prompt and polite service you received. Your positive feedback is invaluable to us as we continually strive to improve and provide the best possible experience for our customers. We're thrilled we met your expectations and hope to serve you again soon. Your satisfaction is our top priority. We value your business and appreciate you taking the time to share your experience.
Reply from National Windscreens - Oxford
We understand your frustration with the missing windscreen fixing. We sincerely apologize for this oversight and the inconvenience it has caused. We value your feedback and are committed to improving our quality control processes to prevent similar issues in the future. We appreciate you bringing this matter to our attention, and we hope you will consider giving us another opportunity to demonstrate our commitment to customer satisfaction. We are dedicated to providing high-quality products, and we regret that we fell short of your expectations on this occasion.
We want to assure you that we take your feedback very seriously. Your experience is important to us, and we are using your comments to identify areas where we can improve. We are actively working to enhance our manufacturing and inspection procedures to ensure that all our products meet the highest standards of quality. We appreciate your understanding and patience.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Reply from National Windscreens - Oxford
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our service quick, efficient, and friendly.
Good and fast service
14 December 2024
Reply from National Windscreens - Oxford
Thank you for taking the time to review your recent experience. We really appreciate your feedback.
The service was quick and efficient
12 December 2024
Reply from National Windscreens - Oxford
Thank you for your feedback. We're glad you found our service quick and efficient.
Very quick service
Very quick service , the young man that fitted it did a really good job
16 December 2024
Reply from National Windscreens - Oxford
Thank you for your kind words! We are delighted to hear that you were pleased with the quick service and the quality of the work. We appreciate your feedback and strive to provide a positive experience for all our customers.
Reply from National Windscreens - Oxford
Thank you for your kind words. We're glad to hear that our staff was able to provide a positive experience, even in less-than-ideal weather.
Reply from National Windscreens - Oxford
We appreciate your kind words and are glad to hear you were satisfied with our service.
Made the effort to come out in windy…
Made the effort to come out in windy and wet conditions- thanks!
7 December 2024
Reply from National Windscreens - Oxford
We appreciate you taking the time to leave a review. We're glad you were able to make it out despite the weather.
Callum was excellent
Callum was excellent. He called in advance to confirm time of arrival. Explained everything clearly and did the job efficiently. A credit to your company.
27 November 2024
Reply from National Windscreens - Oxford
We're so glad to hear you had a positive experience with Callum. We strive to provide excellent service, and it's wonderful to know that Callum exceeded your expectations. We'll be sure to pass your feedback along to him.
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