I had a very good experience with National Windscreens. Although there was a small mistake during the first appointment, the technician was very honest and professional. When fixing it, he showed us a... See more
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Although not my nearest National Windscreens it was the one who could get my windscreen done the quickest. The booking process was easy and the guys in Rochester were great! The job was done quickly... See more
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Everything went smooth from booking to actual windscreen replacement. The job was done quick and in very clean manner.
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I am giving 4 stars to the guys who replaced my windscreen quickly (the next day) after contacting them. Although despite emailing customer services for a receipt/invoice and being on chat for an hour... See more
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Company details
About National Windscreens - Rochester
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 8, Central Business Park, ME2 4LW, Rochester, Kent, United Kingdom
- 01634-510-390
4.7
Excellent
599 reviews
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Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Rochester
We're happy to hear that you had an excellent experience, and we appreciate your positive feedback on the cleanliness of your car.
First class replacement of a cracked…
First class replacement of a cracked windscreen. The guys were professional and kept us informed every step of the way. Highly recommend 👍🏻
16 October 2025
Reply from National Windscreens - Rochester
We appreciate your first-class feedback regarding the windscreen replacement. We're happy to hear that the team was professional and kept you informed. We value your recommendation.
Reply from National Windscreens - Rochester
We appreciate you sharing that our staff was friendly and that we did a good job! We are so happy you had a positive experience.
Friendly & knowledgeable staff.
Friendly staff. Good availability of booking slots. Work carried out in agreed timescale. All windscreen safety systems checked afterwards.
9 October 2025
Reply from National Windscreens - Rochester
We're happy to hear about your positive experience with our friendly staff and the availability of booking slots. We appreciate that the work was completed in the agreed timescale and safety systems checked.
Really impressed
Really impressed. Had to wait there (own choice) and they made sure I had the wifi for work I needed to do while waiting, made me a perfect brew and even applied 3m tape to the back of my Nextbase iq 4g dashcam plate so that I could stick it to the new windscreen.
21 October 2025
Reply from National Windscreens - Rochester
We're happy to hear that you were impressed with our service! We appreciate you choosing to wait with us, and we're glad we could make your time comfortable and assist with your dashcam installation. Thank you for your positive feedback.
Reply from National Windscreens - Rochester
We are happy to hear that you had a fast and friendly experience. Thank you for your positive feedback; we appreciate it.
Fantastic service from start to finish
Fantastic service from start to finish. Easy drop off, friendly welcome, call to tell me it’s done and all in good time.
9 October 2025
Reply from National Windscreens - Rochester
We appreciate your positive feedback! We're happy to hear that you found the service fantastic from start to finish, with easy drop-off and a friendly welcome.
Reply from National Windscreens - Rochester
We appreciate you sharing that you were happy with our good service! We are so glad you had a positive experience.
Well fitted and quick.But I was charge…
Well fitted and quick.But I was charge for wippers and told to expect a refund. But have still charge my credit card for payment.
22 September 2025
Reply from National Windscreens - Rochester
We appreciate your feedback. We're sorry you were charged for the wipers and haven't received your refund yet. Please know that we're looking into this to resolve it.
Reply from National Windscreens - Rochester
We appreciate you sharing! We are so happy to hear you received good service from our courteous staff at the Rochester Depot.
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very good service comunicatin good had…
Very good service comunicatin good had a call from engineer before he came and was here when he said completed job very efficiently and informed me what he was doing
9 September 2025
Reply from National Windscreens - Rochester
We appreciate your positive feedback. We're happy to hear that the communication was good, the engineer called before arriving and completed the job efficiently, keeping you informed.
Reply from National Windscreens - Rochester
We're happy to hear that our work was completed promptly and to your satisfaction. We appreciate your kind words about our team's politeness.
Reply from National Windscreens - Rochester
We appreciate you sharing! We are so happy you were pleased with our great, friendly, and quick service. Thank you!
Reply from National Windscreens - Rochester
We're happy to hear that you had such a positive experience with our team member. Thank you for your fantastic feedback!
Reply from National Windscreens - Rochester
We appreciate your positive feedback! We are so happy to hear that you found our staff polite and efficient and that they did a good job.
Friendly Team - Great Job
It was difficult to park as the location was very restricted for space. Welcome was professional and friendly. I allowed 2.5 hours for the replacement but it took over 4 hours. Got lots of apologies for time taken, which was great
It would have been good to have had a drink of water during my wait.
21 August 2025
Reply from National Windscreens - Rochester
We appreciate your feedback. We regret the parking limitations and the extended service time. We're glad you found our welcome professional. We'll consider offering refreshments during waits and will review our service times.
Booking was easy
Booking was easy. Pleasant people to talk to. Job done on time.
So far no problems.
20 August 2025
Reply from National Windscreens - Rochester
We appreciate you sharing your feedback! We're so happy to hear that the booking was easy, that you found our people pleasant, and that the job was completed on time.
Reply from National Windscreens - Rochester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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