Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... See more
Company replied
Location
Switch locationUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... See more
Company replied
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... See more
Company replied
Excellent service from start to finish. Was able to speak to a human (Simon) rather than try and arrange online. Windscreen was available next morning (non urgent replacement). Really pleasant, courte... See more
Company replied
Company details
About National Windscreens - Salisbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, United Kingdom
- 01722-480-056
4.7
Excellent
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
“Smashing” service
Great service from start to finish. The very friendly technician turned up on time, and on the date agreed. Few minor challenges were dealt with very professionally. Faultless service
22 January 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback. We're happy to hear that the technician was friendly, punctual, and professional in addressing the challenges. Thank you for the faultless service rating!
Very efficient and friendly
Great service. Very friendly. Quick and efficient. Would definitely recommend the one in Salisbury.
13 January 2026
Reply from National Windscreens - Salisbury
We appreciate you sharing your thoughts! We're so happy to hear that you received great, friendly, quick, and efficient service at our Salisbury location.
Staff were professional and personable
Staff were professional and personable. A good experience.
14 January 2026
Reply from National Windscreens - Salisbury
We're glad you had a good experience and found our staff professional and personable. Thank you for sharing your feedback with us!
Helpful
Helpful, friendly staff. Professional and tidy replacement of heated windscreen.
9 January 2026
Reply from National Windscreens - Salisbury
We appreciate your positive feedback! We are so glad to hear that our staff were helpful and friendly and that the windscreen replacement was professional and tidy.
Easy, quick and cracking customer service
It was really quick and easy to book in on my phone. They came on time and it take long to swap out the screen. Your technician was great as well - my 4 year old wqs really interested in everything he was doing and he took the time to show him everything and even set him up with a little seat to watch. Dibby was Top class.
3 January 2026
Reply from National Windscreens - Salisbury
We're happy to hear that booking was quick and easy! It's great to know the service was prompt and efficient, and that the technician made the experience enjoyable for your child. Thank you for your top-class feedback!
Reply from National Windscreens - Salisbury
We appreciate you sharing! We're so glad to hear that you received a great service and a quick repair done to an excellent standard.
Very good customer service from all involved in my windscreen repair
Very good customer service, kept me informed, updated and even offered me a cancellation slot, which I couldn’t take, due to work commitments.
The windscreen repair was quick and easy to arrange.
I only have one snag… It would have been great to visit a windscreen repair centre a little close to my postcode.
However, it’s a minor point and I can’t fault the service and friendliness of the guys at the Salisbury branch and customer service department, whenever I called them for some assistance.
24 December 2025
Reply from National Windscreens - Salisbury
We're happy to hear that you received great customer service and a quick repair. We appreciate your feedback regarding the location; we'll consider this as we expand our services. Thank you for your review!
Great service
The fitter was great. Kept us informed about his arrival and did a great job on replacing the windscreen.
19 December 2025
Reply from National Windscreens - Salisbury
We're happy to hear that the fitter kept you informed and did a great job replacing the windscreen. Thank you for your positive feedback; we appreciate it.
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Salisbury
We appreciate you sharing! We are so happy to hear you received great service and communication. Thanks for your recommendation.
Quick response and the technician was…
Quick response and the technician was very friendly and professional.
18 November 2025
Reply from National Windscreens - Salisbury
We're happy to hear that the technician was friendly and professional and that you received a quick response. Thank you for your positive feedback!
Excellent job done
The gentleman rang ahead, was polite, punctual and efficient. Did a great job. Excellent service.
11 November 2025
Reply from National Windscreens - Salisbury
We're happy to hear that the service was excellent! We appreciate you taking the time to share your positive experience with our punctuality and efficiency.
Windscreen Replacement
Vehicle booked in early , was met by a member of staff , who carried out a few checks , then got on with the job . Work completed In timescale I was given . A
Quick check with some helpful hints and I was on my way again .
Work was carried out by Very friendly and helpful staff with no pushy aftersales .
10 November 2025
Reply from National Windscreens - Salisbury
We appreciate you sharing your experience. We're happy to hear that you were greeted promptly and that the work was completed within the given timeframe. It's great to know our staff were friendly and helpful and that you received useful advice. Thank you!
salisbury
the work was completed on time and well
the only slight issue was finding that some of the car settings had to be 're-installed'
20 October 2025
Reply from National Windscreens - Salisbury
We're glad the work was completed to your satisfaction and on schedule. We appreciate your feedback regarding the car settings and regret any inconvenience this caused.
Reply from National Windscreens - Salisbury
We appreciate you sharing! We are so happy to hear that you received friendly, efficient service and good communication.
From broken off-side window by a stone…
From broken off-side window by a stone to full
replacement took only 23 hours from speaking to
you to completion of repair
24 October 2025
Reply from National Windscreens - Salisbury
We're happy we could complete your full window replacement so quickly after the unfortunate incident. Thank you for your review; we appreciate your feedback!
Windscreen replacement …
We had to fix a crack in our windscreen. Organising it through our insurance company was very easy. It took us to the national windscreen website where we loaded a photo, booked an appointment and paid the excess. We got an appointment within a few days and the windscreen replacement was all efficiently carried out at our home address.
23 October 2025
Reply from National Windscreens - Salisbury
We're happy to hear that arranging your windscreen repair through your insurance was straightforward. We appreciate you taking the time to share your positive feedback regarding the efficient service you received at your home.
Excellent communication with the…
Excellent communication with the National Windscreens team who managed to get the screen replaced within very quick time.. They also kept me updated on the estimated delivery time for the windscreen and trim parts required.
11 October 2025
Reply from National Windscreens - Salisbury
We appreciate you sharing your feedback. We're happy to hear that you experienced excellent communication with our team and that the replacement was completed quickly. It's great to know you were kept updated on delivery times.
The representative was on time
The representative was on time, courteous and very knowledgeable. Drew my attention to the fact the window had undoubtedly been repaired before, despite having had the car from new!!!
10 October 2025
Reply from National Windscreens - Salisbury
We appreciate you taking the time to share your positive experience. We're glad the representative was helpful and knowledgeable. We will look into the window's repair history. Thanks again!
Reply from National Windscreens - Salisbury
We appreciate you sharing! We are so happy to hear that our service was very efficient and helpful, and we thank you very much!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.