Tom who came out to fix my windscreen was so incredibly friendly and knowledgeable. He made the experience first class what a fantastic credit to the company! Super quick process, next day appointment... See more
Company replied
Location
Switch locationUnit 5, Harnham Trading Estate, SP2 8NW Salisbury, Wiltshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Helpful friendly staff. Straight forward to book windscreen replacement. Good communication and updates. Required cameras reset/calibration that required job to be carried out in workshop , fo... See more
Company replied
Brilliant technicians who were friendly and informative polite and quick. Couldn't fault their professionalism and obvious skill. Down side was waiting a whole day not really knowing when they mig... See more
Company replied
Excellent service from start to finish. Was able to speak to a human (Simon) rather than try and arrange online. Windscreen was available next morning (non urgent replacement). Really pleasant, courte... See more
Company replied
Company details
About National Windscreens - Salisbury
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 5, Harnham Trading Estate, SP2 8NW, Salisbury, Wiltshire, United Kingdom
- 01722-480-056
4.7
Excellent
397 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant staff
Friendly staff and screen was fixed in 45 mins! Provided me with safety instructions before I left. Can't fault them will definitely be coming back (if I hit another pheasant)
25 March 2025
Reply from National Windscreens - Salisbury
We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our staff was friendly and helpful, and that the screen repair was completed efficiently. We are glad you found our safety instructions valuable. We hope you won't have to visit us again soon, but we're here if you need us.
Overall, excellent service
Initial service was unacceptable, booked for service, it was morning appointment at 8am, when I get there staff told me they had a wrong wind screen, I was very angry, they should have told me day before, if I know that I wouldn't be travelling from Andover to Salisbury early in the morning. I think site Manager is Simon, he sorted all those issues within a day therefore he received 10/10 with his leadership and management skills.
22 March 2025
Reply from National Windscreens - Salisbury
We understand your frustration with the initial service you received. It's disappointing to arrive for an appointment and find out there's been a mistake. We strive to provide a smooth and efficient experience for all our customers, and it's clear that we fell short in this instance.
We appreciate you highlighting the exceptional service you received from the site manager. Their quick action and dedication to resolving the issue are commendable. We're glad they were able to turn the situation around for you.
Reply from National Windscreens - Salisbury
Thank you for your kind review! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and are glad to hear that our service met your expectations.
Reply from National Windscreens - Salisbury
We are so glad to hear that you had a positive experience. We appreciate your kind words and will share your feedback with our team.
Efficient and pleasant to deal with
14 March 2025
Reply from National Windscreens - Salisbury
We're delighted to hear you found your experience efficient and pleasant. We strive to provide excellent customer service and appreciate your kind words.
Ran out of resin
The engineer was polite and did a good job but unfortunately ran out of resin part way though and had to drive all the way back to Salisbury (nearly a 60 mile round trip) for a replacement as he didn't have a spare on board which delayed the repair.
8 March 2025
Reply from National Windscreens - Salisbury
We appreciate your feedback and understand the inconvenience caused by the delay. We strive to ensure our technicians are fully equipped for all repairs, and we will review our procedures to prevent similar situations in the future.
Reply from National Windscreens - Salisbury
We are so glad to hear that you were happy with the service.
The man was Very Helpful
The man was Very Helpful, pleasant & got on the job.Good Explanation.
I have had a repair from National Windscreen before.
8 March 2025
Reply from National Windscreens - Salisbury
We appreciate your kind words and are glad to hear you had a positive experience with our team. We strive to provide excellent customer service and are pleased that the technician was helpful and provided a good explanation of the repair.
Reply from National Windscreens - Salisbury
Thank you for your kind review! We're delighted to hear that you found our service great and helpful. We strive to provide a positive experience for every customer, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Reply from National Windscreens - Salisbury
We're so glad to hear you had a positive experience! We strive to make things easy and straightforward for our customers.
Very efficient
25 February 2025
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Person was polite and carried out the…
Person was polite and carried out the work with the minimum of fush
24 February 2025
Reply from National Windscreens - Salisbury
We appreciate your kind words about the person's politeness and efficient work. We're glad you had a positive experience.
Quick efficient service
26 February 2025
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Salisbury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Replacement windscreen fitted
Replacement windscreen fitted. Courteous and friendly staff.
20 February 2025
Reply from National Windscreens - Salisbury
We appreciate your kind words about our staff. We strive to provide excellent customer service and are glad you found our team courteous and friendly. We're happy to hear you were satisfied with the replacement windscreen.
The staff were very helpful I got a…
The staff were very helpful I got a phone call as soon as the car was ready to be picked up. Also i was given advice on aftercare very pleasant experiance
14 February 2025
Reply from National Windscreens - Salisbury
Thank you for your kind words and positive review. We are delighted to hear that you were happy with the helpfulness of our staff, the prompt notification about your car's readiness, and the aftercare advice you received. We strive to provide excellent service to all our customers, and we are glad that we were able to meet your expectations.
Great service
Great service, easy to communicate with driver and he fixed the crack so its invisible
4 February 2025
Reply from National Windscreens - Salisbury
Thank you for your kind words and positive review. We're delighted to hear that you were happy with the service you received and that the crack was fixed so well. We appreciate your feedback and are committed to providing excellent service to all our customers.
Windscreen replacement
Replaced my windscreen in 2.5 hours. Friendly reception and mechanic. No messing about and all around good experience. Would recommend.
6 February 2025
Reply from National Windscreens - Salisbury
We appreciate your kind words and are delighted to hear about your positive experience. We strive to provide efficient and friendly service, and we're glad you found our team helpful. Thank you for choosing us and for your recommendation.
Very professional and courteous staff
Very professional and courteous staff, good communication pre appointment and work undertaken in a timely manner... well done...
4 February 2025
Reply from National Windscreens - Salisbury
Thank you for your kind words and positive review. We appreciate your feedback and are thrilled to hear that you were happy with the professionalism and courtesy of our staff, as well as the communication and timely manner in which the work was completed. We strive to provide excellent service to all our customers, and we're glad that we were able to meet your expectations.
It was very disappointing that the…
It was very disappointing that the Dash-cam fell down the day after having the windscreen changed and although I was informed that the cables needed to be pushed back under the roof panel I was not informed that the dash cam was not stuck correctly.
29 January 2025
Reply from National Windscreens - Salisbury
We understand your disappointment with the dash-cam falling down after the windscreen was changed. It sounds like you were not fully informed about the installation process. We appreciate you bringing this to our attention and will use your feedback to improve our communication and ensure that customers are fully aware of all aspects of the service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.