The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great all round service from start to finish. Had to come from Grimsby to the Scunthorpe garage due to camera calibration. Told it would take up to 4 hours but actually 2.5. Perfect installation and c... See more
Company replied
The person who turned up was great (sorry forgot name). Told me it might break my widow screen as there was chips close together. He managed to fix them with no issues. Was a great job done recommend... See more
Company replied
Very easy to arrange, didn't keep me waiting for too long at the branch Polite and helpful staff at Scunthorpe. Call centre colleague at Bristol who arranged appointment was a pleasure to talk to... See more
Company replied
Company details
- #42 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Scunthorpe
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, United Kingdom
- 01724-440-016
4.4
Excellent
370 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
couldn’t complete the work on the day…
couldn’t complete the work on the day it was booked and taken in, did it the next day early morning. left bits of glass all in the car!
31 July 2026
Reply from National Windscreens - Scunthorpe
We are truly sorry that we could not complete the work as scheduled and for the glass left in your car. We are reviewing our procedures to prevent this.
Good communication good technicians.
21 July 2026
Reply from National Windscreens - Scunthorpe
We are so pleased to hear that you experienced good communication and that our technicians were good. We truly appreciate your positive feedback!
Simple process to book car in online
Simple process to book car in online
Staff friendly and helpful
21 July 2026
Reply from National Windscreens - Scunthorpe
We're so pleased you found the car booking process simple and that our staff were friendly and helpful. Thank you for your wonderful feedback!
Reply from National Windscreens - Scunthorpe
We are so pleased to hear that arranging your service was easy and that you received great service onsite. Thank you for your wonderful feedback!
Quite disappointed with the point of…
Quite disappointed with the point of drop off and collection , glass everywhere which we were lucky to not get a puncture and no allocated parking .
10 July 2026
Reply from National Windscreens - Scunthorpe
We're sorry to hear about your disappointment with the drop-off and collection point, especially the presence of glass and the lack of allocated parking. We appreciate your feedback and will look into these concerns.
The person who turned up was great…
The person who turned up was great (sorry forgot name). Told me it might break my widow screen as there was chips close together. He managed to fix them with no issues. Was a great job done recommend to anyone.
26 June 2026
Reply from National Windscreens - Scunthorpe
We're so pleased to hear our technician was able to successfully repair the chips, especially with them being so close together. We're glad it was a great job and we appreciate your recommendation!
Great service
22 June 2026
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Staff very helpful and friendly
Staff very helpful and friendly, Evette and Dave well done.
17 June 2026
Reply from National Windscreens - Scunthorpe
We are so pleased you had a helpful and friendly experience with our staff. Thank you!
Polite and professional
Polite and professional
Told me exactly how long the fitting would take. When I could drive my vehicle after windscreen fitting. Clean and tidy working.
16 June 2026
Reply from National Windscreens - Scunthorpe
We're so pleased you found our service polite and professional, and that we clearly communicated the fitting process and drive-away time. Thank you!
My guy was excellent
My guy was excellent, he just got on with the job , was very clean and tidy work.Arrived on time and no messing about , very pleased .
4 June 2026
Reply from National Windscreens - Scunthorpe
We're so pleased to hear our team member was excellent, efficient, and tidy. Thank you for your wonderful feedback!
Reply from National Windscreens - Scunthorpe
We are so pleased to hear we exceeded your expectations. Thank you for your kind words.
Fitted window 4 days early
Fitted window 4 days early , the lad was superb and lady on reception fantastic did everything possible, during busy times
29 May 2026
Reply from National Windscreens - Scunthorpe
We are so glad to hear we could fit your window early and that our team provided such fantastic service during a busy time!
Fast response to my request
Fast response to my request, rapid appointment at a local depot and good service in and out for a windscreen change in 2 hours. Personal service in the depot was excellent. Very satisfied with the work.
27 April 2026
Reply from National Windscreens - Scunthorpe
We appreciate your positive feedback. We're happy to hear about our fast response, rapid appointment, and good service. We're glad you were satisfied with our work.
Where to start
Where to start
Suppose to be fitting at my home on Tuesday.
Thursday before tried to change to another day or bring to unit because no staff.
Agreed someone would come out Monday!
Text Sunday to remind me to bring to unit Tuesday!
Went on Mondays pervert call week before, no slot available.
So after numerous calls complaints had to take care of in on Tuesday without a mot!
Lads fitting were ok!
Lead up and during is utter crap, take a luck are waiting room in Scunthorpe and get back to me!
Don’t think that will happen so 1star service with 5 star promises!
Not even correct tel number on back of a 2024 company van ffs
14 May 2026
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your experience. We are truly sorry for the confusion and inconvenience caused by the scheduling changes and communication issues. We are reviewing our internal processes to prevent similar situations.
Very easy to arrange
Very easy to arrange, didn't keep me waiting for too long at the branch
Polite and helpful staff at Scunthorpe.
Call centre colleague at Bristol who arranged appointment was a pleasure to talk to and is a credit to your company.
Thanhs
13 May 2026
Reply from National Windscreens - Scunthorpe
We appreciate your feedback! We're glad to hear that arranging your service was easy and that our team at the branch was polite and helpful. We're also pleased that our call centre colleague provided excellent service.
Reply from National Windscreens - Scunthorpe
We are so happy you were pleased with our service.
Very helpful staff throughout
Very helpful staff on telephone after windscreen damage, although initially believing screen had a hairline crack and paying excess for new screen, clarified with Scunthorpe repair shop damage only a chip, repaired and excess payment refunded promptly.
Would recommend this company
Thank you
7 May 2026
Reply from National Windscreens - Scunthorpe
We appreciate you sharing your experience. We're happy to hear that our team was helpful and that the damage was clarified and repaired promptly. It's great to know you would recommend our company. Thank you for your positive feedback!
I was originally told upto 4 hours…
I was originally told upto 4 hours however the car was ready in less then 2 great service great staff very happy with the overall service.
6 May 2026
Reply from National Windscreens - Scunthorpe
We are so pleased to hear about your positive experience with us. We appreciate you sharing your kind words about our service and staff. Thank you!
I was happy with the technician that…
I was happy with the technician that arrived very promptly. He was very professional. Change my front screen cleaned up behind with all the broken glass. Made my vehicle safe. Advise me don’t wash three days and also advised me not to drive for half an hour to allow the bond to set overall I would come back to national windscreens again if I had the need to good job guys
30 April 2026
Reply from National Windscreens - Scunthorpe
We're happy to hear that you were pleased with the technician's promptness and professionalism. We appreciate your feedback regarding the front screen replacement, the cleanup, and the aftercare advice. Thank you for your recommendation!
Insurance Job
The bloke who came out was great, definitely knew what he was doing, and very polite, if there is an employee incentive scheme or reward scheme I should say, he should be rewarded with something.
28 April 2026
Reply from National Windscreens - Scunthorpe
We appreciate your positive feedback! We are so happy to learn that the technician was knowledgeable, polite, and provided great service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.