All the staff were great, excellent installation, one minor criticism you need a better customer waiting area, as if you don't live locally you have no choice but to wait... One good thing about not... See more
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My experience with National i have to say was great, I made the arrangement online hassle free, and dropped my car off. I received a call telling me that the screen was fitted & when I picked up my ca... See more
Company replied
good coms,[ rearanged schedule] car ready at time promised. Easy and friendly staff made process very comfortable.
Company replied
The best windscreen replacement I’ve ever had, ultra professional, explained everything and explained how to re set up the Heads Up Display in the car and done very quickly on quite a rare car. Dave... See more
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Company details
About National Windscreens - Scunthorpe
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 7, Ashley Estate, DN15 8NJ, Scunthorpe, Lincolnshire, United Kingdom
- 01724-440-016
4.6
Excellent
388 reviews
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Great company.
A first class service, I would definitely use National windscreens again.
25 November 2024
Reply from National Windscreens - Scunthorpe
We appreciate you taking the time to share your positive experience. We're glad you felt informed throughout the process.
They were on time and helped me out of…
They were on time and helped me out of a sticky situation
15 November 2024
Reply from National Windscreens - Scunthorpe
We are so happy to hear that you had a positive experience. We appreciate your kind words and are glad we could help.
Fixed my car turned up on time both…
Fixed my car turned up on time both times can't fault them from start to finish
12 November 2024
Reply from National Windscreens - Scunthorpe
We're so glad to hear that you had a positive experience with our service. We appreciate your kind words and are committed to providing excellent service to all our customers.
Replacement of my windscreen at…
Replacement of my windscreen at Scunthorpe depot extremely efficient.
9 November 2024
Reply from National Windscreens - Scunthorpe
We're thrilled to hear about your positive experience at the Scunthorpe depot. We appreciate your feedback and are glad you found the windscreen replacement efficient.
Reply from National Windscreens - Scunthorpe
Thank you for taking the time to share your positive feedback. We appreciate you recognizing the quality of our service and the helpfulness of our staff.
Great service on the phone from the…
Great service on the phone from the depot and they did the job very quickly and efficiently.
26 October 2024
Reply from National Windscreens - Scunthorpe
Thank you for taking the time to share your positive experience. We're glad to hear that you found our service helpful and efficient.
Helpful staff and a job well done
Easy to arrange replacement of door glass with local office. Good communication on the day of replacement and the 2 window techs/fitters were great - good job delivered with a smile
23 October 2024
Reply from National Windscreens - Scunthorpe
We're so glad to hear that you had a positive experience with our service. We appreciate your feedback and are happy to know that our team was able to provide you with a smooth and pleasant experience.
Reply from National Windscreens - Scunthorpe
Thank you for taking the time to share your positive experience. We're glad to hear you found our staff nice and efficient.
Reply from National Windscreens - Scunthorpe
Thank you for taking the time to share your positive feedback. We're glad to hear you had a positive experience with our service.
Reply from National Windscreens - Scunthorpe
Thank you for taking the time to share your positive experience. We appreciate your kind words and are glad to hear you were happy with the service.
Helpful staff
26 September 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good service but small issues
Good service, however booked for home visit and had to come in to get it done and my rear wiper is now wonky but otherwise all good
30 September 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast Friendly service
Fast Friendly service. Arrived at the agreed time and carried out the replacement to the highest of standards.
9 September 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Depot convenient to home
Depot convenient to home. Prompt service, work carried out quickly.
6 September 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Easy booking system
Easy booking system. Pleasant and professional communication regarding the time of my appointment and ordering of my replacement screen.
Efficient delivery of service and friendly customer service.
12 September 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent Prompt Attention
Arrived to carry out initial repair exactly on time and day agreed. Had an issue with initial repair (resin not bonding) however attended to rectify this within 2 hours of making a call to report failure.
7 September 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
The booking was quick and the service…
The booking was quick and the service from the guys very good, however the sticking tape used to hold the screen in place as left marks on my paint work, struggling to remove.
6 September 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We’re sorry to hear you’re unhappy and that our service did not meet
your expectations.
If you would like us to look into this, please contact us with your details, at: CustomerRelations@NationalWindscreens.co.uk
Kind regards, National Windscreens
Not as Good As it Should have been…
My original date for having the windscreen was changed on the day about 30 mins before I left the house.I then had to wait for a new date and time. My wife then had to take the car and I was told around an hour to do the job, after waiting 3 hrs I rang only to be told they'd had a delay and it would be up to an hour more before the car was ready.
30 August 2024
Reply from National Windscreens - Scunthorpe
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
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