The Reception guy was very helpful and although a long wait he gave us a run down on where to go for for either a quick coffee or a Restaurant in the local public house which we both enjoyed. Had a br... See more
Company replied
Location
Switch locationUnit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF Sheffield, South Yorkshire, GB
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Great communication and fast and easy service. After roadworks left us with a chipped windscreen, we needed someone out quick as the crack was getting larger and illegal. National windscreens came out... See more
Company replied
The technician who installed the new windscreen did an incredible job despite dealing with Land Rover. He kept me informed of progress at all times and worked out the final issue to get sign-off wit... See more
Company replied
Fantastic service came out to my work place and replaced my windscreen while I worked so didn’t have to book anytime off
Company replied
Company details
- #43 of 64 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #29 of 39 best companies in Vehicle repair shop
About National Windscreens - Sheffield
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 4 Flockton Park, Holbrook Industrial Estate, S20 3FF, Sheffield, South Yorkshire, United Kingdom
- 0114-345-0553
4.7
Excellent
662 reviews
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Do not use these people
Do not use these people. Didn’t use trade glass on my car even though that’s what I had on prior, didn’t notify me of this before hand, rubbish service rude staff, glass left behind in car, damage to my car, just terrible
23 September 2025
Reply from National Windscreens - Sheffield
We appreciate you bringing this to our attention. We're sorry to hear the service and materials did not meet expectations, and that damage occurred. Please contact our Customer Relations Team at customerrelations@nationalwindscreens.co.uk so we can investigate.
Fantastic service the process of…
Fantastic service the process of booking, repair and collection was easy.
19 September 2025
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We're so glad to hear that the booking, repair, and collection process was easy for you.
Reply from National Windscreens - Sheffield
We appreciate you sharing! We are so happy to hear that you were very pleased with our great service and behaviour.
Reply from National Windscreens - Sheffield
We appreciate you sharing! We are so happy to hear you received helpful, friendly, and professional service.
Worked quickly and Very professionally…
Worked quickly and Very professionally especially in the damp weather we had at the time
11 September 2025
Reply from National Windscreens - Sheffield
We're happy to hear that our team worked quickly and professionally, especially considering the damp weather. Thank you for your positive feedback!
Reply from National Windscreens - Sheffield
We appreciate you sharing your feedback. We are so happy you were pleased with our excellent service from start to finish.
From arriving to leaving
From arriving to leaving, all the staff made me feel comfortable and was super chatty! Fixed my car for me and I was off on my weekend away! Highly recommend the Sheffield branch
12 September 2025
Reply from National Windscreens - Sheffield
We're happy to hear that our Sheffield team made you feel comfortable and got you back on the road quickly! Thank you for recommending us and for your great feedback.
End result good
End result good
Could not do at home on arriving even though I had and had to go in branch and was informed it would be approx an hour. When I went it took 3 hours even though there were no issues which arose. The main branch is in the middle of a industrial park with nothing around. Very lad back and even joked about the fact it always takes this amount of time. Not helpful.
9 September 2025
Reply from National Windscreens - Sheffield
We appreciate your feedback. We're sorry the initial process and the longer-than-expected wait time at our branch caused inconvenience, especially with the location. We'll review our appointment scheduling and branch efficiency to improve the experience.
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Sheffield
We're happy to hear that your insurance process was quick and easy, and the technician provided great service. Thank you for your positive feedback!
Great service
Great service, brilliant communication. The whole process was floorless
3 September 2025
Reply from National Windscreens - Sheffield
We're happy to hear that you had such a positive experience! It's wonderful to know our service and communication met your expectations. Thank you!
Fed up of getting emails asking for me…
Fed up of getting emails asking for me to do a review
I don’t mind being asked once but not reminders all the time.
So you wanted a review so here’s one. Hopefully won’t get anymore
29 August 2025
Reply from National Windscreens - Sheffield
We appreciate you taking the time to share your feedback. We're sorry that our email reminders became excessive. We will review our processes to improve your experience.
Excellent reliable and efficient…
Excellent reliable and efficient service.
vehicle ready to collect on time with no issues.
friendly and helpful staff.
26 August 2025
Reply from National Windscreens - Sheffield
We appreciate your review! We're happy to hear that you found our service reliable and efficient, and that your vehicle was ready on time with helpful staff.
Successful replacement
Technician successfully replaced windscreen and wipers at agreed location and at the time notified.
27 August 2025
Reply from National Windscreens - Sheffield
We're happy to hear that the technician successfully completed the windscreen and wiper replacement at the scheduled time and location. Thank you for your positive feedback!
Cannot fault the service
Cannot fault the service! Absolutely spot on from booking the replacement to picking the car up after. The guys at National Windscreens were professional, knowledgeable and extremely helpful, thanks guys ☺️
29 August 2025
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We're happy to hear that you were pleased with our service, from booking to car pick-up. It's great to know you found our team professional, knowledgeable, and helpful.
Reply from National Windscreens - Sheffield
We appreciate you sharing your positive experience! We're so glad to hear our staff were helpful and the service was excellent.
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great booking system
Great booking system. Good communication/ reminders. Helpful, friendly staff. Good workmanship, very professional.
20 August 2025
Reply from National Windscreens - Sheffield
We appreciate your positive feedback! We're happy to hear you found the booking system great and the staff helpful and friendly. Thank you for acknowledging the good workmanship!
Reply from National Windscreens - Sheffield
We appreciate you sharing your experience! We're so happy to hear that you found our service professional and our staff polite and friendly.
Reply from National Windscreens - Sheffield
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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