Remnants of glass were left behind during installation resulting in damage to the boot latch , which meant were were inconvenienced when our boot could not close and we had to call out Jeep assistance... See more
Company replied
Location
Switch location562 Ipswich Road, Slough Trading Estate, SL1 4EP Slough, Berkshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
One phone call needed Disabled access good Great waiting area with lift and free coffee Punctual, efficient replacement. Welcoming staff
Company replied
Friendly communicative staff, both front of house and mechanics who worked on the car. Comfortable, clean waiting area, free tea and coffee. Please note - this is the second different review questi... See more
Company replied
Excellent experience all streamlined & easy. I booked my service online make payment & drop-off my car at given booking slot. They have spacious customer waiting area & It was quick within 2 hours eve... See more
Company replied
Company details
- #43 of 60 best companies in Vehicle Repair
- #5 of 7 best companies in Windshield Repair Service
- #26 of 35 best companies in Vehicle repair shop
About National Windscreens - Slough
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
562 Ipswich Road, Slough Trading Estate, SL1 4EP, Slough, Berkshire, United Kingdom
- 01753-415-216
4.3
Excellent
938 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a great experience with National…
I had a great experience with National Windscreens. The appointment time was excellent and everything ran very smoothly.
The customer service was outstanding from start to finish. The staff were friendly, professional, and very helpful throughout the visit.
The waiting room was large and very comfortable. There were tables available if you needed to work while waiting, as well as comfortable chairs if you just wanted to relax. There was also a children’s area and a coffee area, which made the space feel welcoming and well thought out. It really had everything you could need while you wait.
The toilet facilities were also very clean and well maintained.
Overall, the staff were excellent and the whole experience was very positive. I would definitely recommend National Windscreens.
7 March 2026
Reply from National Windscreens - Slough
We're happy to hear that you had such a positive experience! It's great to know that you were impressed with our customer service, comfortable waiting area, and clean facilities. Thank you for recommending our services!
Reply from National Windscreens - Slough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Slough
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Reply from National Windscreens - Slough
We're happy to hear that our fitter arrived on time in an electric van and efficiently repaired the chip. Thank you for your positive feedback!
Nice job
They change wind shield professional staff quick and nice I am very happy with them bajwa
3 March 2026
Reply from National Windscreens - Slough
We appreciate your positive feedback. We're so happy to learn that you were pleased with our professional, quick, and nice windshield replacement service.
Reply from National Windscreens - Slough
We appreciate you sharing that our service was helpful! We are so happy you had a positive experience with us.
Reply from National Windscreens - Slough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
They replaced my front window of my…
They replaced my front window of my car,after that there was an error in the wiper sensor. the WOMAN on the PHONE was very rude and spoke to me as if I were an idiot. I went to the service center twice to fix the error. The third time, the guys came to my work, but the problem remained. I'm giving up of this garage and will take the car to another place .Dont west your time and money. Very disappointing !
6 February 2026
Reply from National Windscreens - Slough
We appreciate you bringing this to our attention. We regret the error with the wiper sensor and the unsatisfactory service experience. We'll review this internally to prevent similar issues. We value your feedback.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Poor service to begin with
Poor service to begin with, length of time for appointment, poor communication and then further length of time for second visit, with poor customer service and experience on the day. Promised a call back which took hours, and having a web chat to rebook pointless as never received this appointment so waste of my time.
The second visit was amazing, with great communication from the fitter and very professional, but wouldn't recommend National Windscreens after the initial service and interaction.
26 February 2026
Reply from National Windscreens - Slough
We appreciate you sharing your experience. We regret the initial poor service, communication issues, and wasted time in rebooking. We're glad the second visit was better. We'll address your concerns to improve our service.
From.booking to actual service of my…
Good communication from booking to service/repair, they even call on the day of my appointment to remind me of my booking . The repair done was good and was honest to inform me that they have not changed my wipers so I did get a refund.
17 February 2026
Reply from National Windscreens - Slough
We appreciate your positive feedback. We're happy to hear about the good communication from booking to service and the helpful reminder call. We're also glad the repair was good and that we were honest about the wipers, resulting in a refund.
Absolutely disgusting customer service
Absolutely disgusting customer service. I visited the National Windscreens Slough branch and the guy at reception was extremely rude and had no basic manners or customer service skills. He clearly doesn’t know how to speak to customers and should definitely not be the face of the company.
At the end of the day, he won’t lose anything personally, but the brand will lose its reputation because of behaviour like this. Very disappointing experience. Would not recommend.
24 February 2026
Reply from National Windscreens - Slough
We appreciate you bringing this to our attention. We're sorry to hear that your experience at the Slough branch did not meet expectations. We'll address your feedback to ensure our customer service reflects the standards we aim for. Thank you.
Friendly communicative staff
Friendly communicative staff, both front of house and mechanics who worked on the car. Comfortable, clean waiting area, free tea and coffee.
Please note - this is the second different review questionaire I've been sent and I filled outthe other one, which had more questions. Please review why two different requests are being sent.
18 February 2026
Reply from National Windscreens - Slough
We're happy to hear that you found our staff communicative and the waiting area comfortable. We appreciate your feedback regarding the multiple questionnaires and will look into why two requests were sent. Thank you.
Reply from National Windscreens - Slough
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
The entire process was very smooth
The entire process was very smooth, quick and down with professionalism. I will definitely recommend the branch.
11 February 2026
Reply from National Windscreens - Slough
We appreciate your positive feedback! We're so happy to learn that the entire process was smooth and quick and carried out with professionalism. We're glad you'll recommend us.
Only tiny smallest like pink chip on my…
Only tiny smallest like pink chip on my windscreen and go there to repair it but they make it more bigger and more visible and the repair man said its normal and that time I m shock and also I hurry so didn't say anything but I realised that these people's don't have any interest to fo work and making there customers fool.
Very very disappointed
10 February 2026
Reply from National Windscreens - Slough
We appreciate you bringing this to our attention. We're sorry to hear the repair made the chip more visible. We'll review this situation to ensure our services meet expectations.
EXCELLANT SERVICE
Cannot praise the staff high enough for going out of their way to help.Those that answered the phone, were polite, friendly and helpful. On the day of apoointment, my wife had to go for a chemo treatment. They ensured that we had the first appointment and that ou repair was completed in time for her appointment.
12 February 2026
Reply from National Windscreens - Slough
We appreciate you sharing your positive experience. We're so glad to hear that our team was helpful and accommodating, especially given your wife's chemo treatment. It means a lot to us that we could assist you during this time. Thank you for your kind words.
Reply from National Windscreens - Slough
We're happy to hear that your experience was efficient! Thank you for your positive feedback; we appreciate it a lot.
Reply from National Windscreens - Slough
We appreciate you sharing your positive experience with our staff. We're glad they provided excellent service on the road for you.
Once we were booked in the process was…
Once we were booked in the process was very fast
10 February 2026
Reply from National Windscreens - Slough
We're happy to hear that the booking process was fast for you. Thank you for your feedback.
Excellent service
Excellent service. Kept me informed all the way through process. The Admin/Office were extremely helpful and arranged an early time slot. Technician was very polite and prompt. Would highly recommend Slough branch. Couldn’t be more grateful
2 February 2026
Reply from National Windscreens - Slough
We appreciate you sharing your feedback. We're happy to hear that you received excellent service and were kept informed throughout the process. We're also glad the admin team was helpful in arranging an early time slot and the technician was polite and prompt.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.