I cannot speak highly enough of the service I have received this afternoon at the Stafford branch. Mollie was very courteous and helpful and whilst voicing concerns that the chip in my windsc... See more
Company replied
Location
Switch locationUnit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG Stafford, Staffordshire, GB
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Great service from start to finish. The technician arrived on time as agreed and called me 30 minutes beforehand to let me know he was on the way. He also kindly reminded me that I still needed to... See more
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Attended at appointed time and new screen was installed while I waited. In no time at all |I was on my way home. Staff were very polite and friendly. I recommend them to anyone that wants a speedy pro... See more
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Excellent service from start to finish. The windscreen replacement was completed quickly and to a very high standard. The staff were friendly, professional, and kept me informed throughout the process... See more
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Company details
About National Windscreens - Stafford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Unit 1 Northampton Court, Beacon Business Park, Beacon Way, ST18 0DG, Stafford, Staffordshire, United Kingdom
- 01785-630-054
4.7
Excellent
610 reviews
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Staff were very helpful polite and…good job well done
Staff were very helpful polite and courteous helpful, now Emmerdale is on so leave me alone in a nice way 👍
28 August 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your positive experience! We're happy to hear that our staff were helpful, polite, and courteous. Enjoy Emmerdale!
Reply from National Windscreens - Stafford
We appreciate you sharing! We are so happy to hear that our service was fantastic and efficient for you. Thank you for your review.
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Overall great experience. Stafford branch.
Brilliant staff who were most helpful. Car was in for new windscreen and all done within three hours. I would highly recommend to anyone .
16 July 2025
Reply from National Windscreens - Stafford
We're happy to hear that our staff was helpful and efficient in completing your windscreen replacement. Thank you for recommending our services!
Excellent service
18 August 2025
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great speedy service
Great speedy service , had an issue with payment but was sorted straight away .
8 August 2025
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Replacement Berlingo windscreen
Excellent correspondence and could not have asked for friendlier professional customer service, many thanks.
6 August 2025
Reply from National Windscreens - Stafford
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
New windscreen
Could not fault the service. Very quick to arrange an appointment to get a new windscreen as due to sensors this could not be done at another location.
31 July 2025
Reply from National Windscreens - Stafford
We're happy to hear that you were pleased with our service! We appreciate you taking the time to acknowledge our quick appointment arrangement for your new windscreen with sensors.
Convenient and friendly service
Very quick and efficient service with very pleasant mechanic whovwas very quick and polite and he did a great job.
30 July 2025
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear that you received quick and efficient service from a mechanic who was pleasant, quick, and polite. Thank you so much!
Easy to reach good to deal with
24 July 2025
Reply from National Windscreens - Stafford
We are happy to hear that your experience working with us was easy. We appreciate your positive feedback and your time.
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Stafford
We appreciate your positive feedback! We're happy to hear that our staff were friendly and that you were satisfied with the work's high standard.
friendly polite professional fitter
repair was done a home by professional person - everything left clean and tidy
22 July 2025
Reply from National Windscreens - Stafford
We're happy to hear that the repair was completed professionally and your home was left clean. Thank you for your positive feedback; we appreciate it!
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
New windscreen
Took a while to get the glass replacement but once they had it they did a perfect job.
11 July 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your experience. We're glad to know the glass replacement was done perfectly, even after the wait.
Everything was done as promised and the…
Everything was done as promised and the fitter was excellent, polite and professional.
16 July 2025
Reply from National Windscreens - Stafford
We're happy to hear that everything was completed as promised and that the fitter was polite and professional. Thank you for your positive feedback!
Information provided poor
The information provided about the arrival of the technician was very poor, almost useless. He arrived without warning or prior announcement. What a surprise he even turned up. The quality of the repair leaves much room for improvement, more visible after the repair than before. Wonder why I bothered…
15 July 2025
Reply from National Windscreens - Stafford
We appreciate you taking the time to share your concerns. We're sorry to hear about the issues with the technician's arrival and the repair quality. We will review our communication process and service standards to improve our customer experience.
Didn’t overpromise or underdeliver
Didn’t overpromise or underdeliver, answered all my questions and didn’t dodge the awkward ones , came when they said great tidy job and polite staff
15 July 2025
Reply from National Windscreens - Stafford
We appreciate your feedback and are happy to hear that we answered your questions and delivered on our promises. We're also glad you found our staff polite and the job tidy.
Easy no hassle service and completed in…
Easy no hassle service and completed in the time scale indicated. Would recommend
11 July 2025
Reply from National Windscreens - Stafford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Reply from National Windscreens - Stafford
We are so happy to hear that you were pleased with our work! Thank you for sharing your positive experience with us.
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