Excellent quick service, staff pleasant and knowledgeable. only a very minor criticism; they need to have someone answering the phone in Telford. The staff as so busy to be answering phones. Emplo... See more
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My original contact (through my insurance company) was to National Windscreens Worcester, they never got back to me. The repair was then moved to Hereford. I took the car in myself and once the member... See more
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Just overall great service, dropped the car off and was told it would be ready for a certain time, and it was. The only thing I could complain about is I don’t think the window wipers and been re i... See more
Company replied
Friendly and courteous pair of staff, who did the work well. Before the windscreen was replaced, they noted to me that my wiper arms were misaligned - they said they would let me know if they could f... See more
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Company details
About National Windscreens - Telford
Written by the company
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contact info
Stafford Park 15, TF3 3BB, Telford, England, United Kingdom
- 01952-350-057
4.5
Excellent
422 reviews
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The fitting of the new windscreen went…
The fitting of the new windscreen went well, but I had to bring the car back the next day because of problems with the calibration equipment on the day the new screen was fitted.
4 March 2025
Reply from National Windscreens - Telford
We appreciate your feedback and are glad the windscreen fitting went well. We understand the inconvenience of having to bring your car back for calibration. We strive to provide a seamless experience and will look into improving our calibration processes to prevent similar issues in the future.
Rear windscreen replaced in a week at…
Rear windscreen replaced in a week at my home. Nice lad came and carried out the work and happy with result. Thank you.
18 February 2025
Reply from National Windscreens - Telford
We're thrilled to hear you were happy with the service you received. We appreciate you taking the time to share your positive experience.
Windscreen
Arrived in the estimated window. Took around an hour. Car was spotless afterwards. No issues from new windscreen
14 February 2025
Reply from National Windscreens - Telford
We appreciate you taking the time to share your experience. We're glad to hear that your service was completed within the estimated time frame and that you were satisfied with the results.
Good job.
Your technician informed us of his eta and was on time. He completed the work in good time and was polite and respectful of my property.
11 February 2025
Reply from National Windscreens - Telford
Thank you for your kind words! We're thrilled to hear that you were pleased with the technician's communication, punctuality, and respectful approach. We strive to provide a positive experience for our customers, and we're happy to hear that we achieved that for you.
Good service
Originally booked for a call out but an issue with the technicians tools got our original date cancelled so had to rearrange, however went to them instead. Which I wish I had done originally as would have been sorted quicker. However staff friendly, helpful and was very apologetic about the circumstances of the reschedule. Job done really well so can't fault that at all.
6 February 2025
Reply from National Windscreens - Telford
We appreciate your feedback and understand the inconvenience caused by the reschedule. It's great to hear that our staff was helpful and apologetic, and that the job was completed to your satisfaction. We're always striving to improve our services and will take your comments into consideration.
Superb technician
Superb technician.
At the point of booking it would have been preferred to have known if appointment was morning or afternoon.
9 February 2025
Reply from National Windscreens - Telford
We appreciate your kind words about the technician. We understand the importance of knowing the appointment time in advance and will work to improve our booking process to provide more clarity.
Lack of a receipt
I received a text confirming my appointment, I then received a phone call to ask me to visit at 15.00p.m.
I attended and the work was carried out to a high standard and the premises were clean and tidy. I paid for the work and was advised that I would receive a receipt via email.
We are now a week later, several phone calls of which only one has been answered again promising a receipt by emailand still nothing received.
6 February 2025
Reply from National Windscreens - Telford
We understand your frustration with the delay in receiving your receipt. We strive to provide excellent service and appreciate your feedback. We will look into this matter and ensure that you receive your receipt promptly.
Replacement window didn't arrive in…
Replacement window didn't arrive in time for original appointment.
1 February 2025
Reply from National Windscreens - Telford
We understand your frustration with the delayed arrival of your replacement window. We strive to provide timely service and apologize for any inconvenience this caused.
Reply from National Windscreens - Telford
Thank you for your kind words! We're so glad to hear you found our service excellent and that you were kept updated throughout the process. We appreciate you taking the time to share your experience.
Friendliness and professionalism
24 January 2025
Reply from National Windscreens - Telford
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Didn't clean up after themselves…
Didn't clean up after themselves dashboard had loads of debry on it and they left a wire hanging which I'm well aware it for a dash cam someone has fitted in the past but they could of tucked it neatly up with the handles although receptionist was very helpful
7 January 2025
Reply from National Windscreens - Telford
We appreciate your feedback and understand your concerns regarding the cleanliness of the vehicle. We strive to provide a clean and comfortable experience for all our customers. We will share your feedback with our team to ensure they are aware of the importance of maintaining a clean and organized environment.
Reply from National Windscreens - Telford
Thank you for your positive feedback. We appreciate you taking the time to share your experience and are glad you found our service quick and efficient.
FABULOUS service
FABULOUS service, car pick dropped off after the work was completed knowing I have an issue collecting. Thank you so kindly.
14 January 2025
Reply from National Windscreens - Telford
We're thrilled to hear about your positive experience! It means a great deal to us that you felt our service was fabulous and that we went the extra mile to accommodate your needs regarding car pick-up. We truly appreciate your kind words and feedback. We strive to provide exceptional service to all our customers, and your review reinforces our commitment to doing so. Thank you again for choosing us and for sharing your wonderful feedback. We hope to see you again soon!
Excellent service and knowledgeable…
Excellent service and knowledgeable fitter. Thank you.
8 January 2025
Reply from National Windscreens - Telford
We're thrilled to hear you had such a positive experience! Your feedback about the excellent service and knowledgeable fitter is wonderful to receive. We truly appreciate you taking the time to share your thoughts, and it's rewarding to know we met your expectations. We strive to provide top-notch service and expertise, and your comments confirm we're on the right path. We hope to welcome you back again soon!
National Windscreens were really good
National Windscreens were really good, prompt, they let me know as soon as my car was done, they had some problems (existing car problems not them) and they kept me updated. They were professional and I recommend them.
24 December 2024
Reply from National Windscreens - Telford
We appreciate you sharing your positive experience. We're thrilled to hear that you found our service prompt and professional. We understand that unforeseen car issues can be stressful, and we're glad we were able to keep you informed throughout the process. Your recommendation means a great deal to us, and we'll continue to strive for excellence in all that we do. Thank you again for choosing us.
Replaced at home
Good came to my home to replace my windscreen was really quick and professional
1 January 2025
Reply from National Windscreens - Telford
We're thrilled to hear about your positive experience! It's wonderful to know that the windscreen replacement was completed quickly and professionally. We appreciate you taking the time to share your feedback, and we're delighted that we could meet your expectations. We strive to provide efficient and high-quality service, and your review confirms we're on the right track. Thank you again for choosing us. We hope to serve you again in the future.
Fantastic service...except..
Had 2 wait 2 extra days for windscreen delivery...but it was fitted fast and to spec...except he forgot to tighten my wiper arms . First time i used them after fitting they didnt work....but got 5 * for quick fit, free coffee, and help from office staff on payment....
19 December 2024
Reply from National Windscreens - Telford
We appreciate your feedback and are glad to hear that you were happy with the quick fitting, free coffee, and help from our office staff. We understand your frustration about the wiper arms not being tightened. We will take your feedback into consideration and ensure that our technicians are extra careful in the future.
Great customer service.
The on-line booking was really straightforward. I was able to book a home visit for the following day. The member of staff who attended was polite and professional. The windscreen was prepared within a few minutes. Excellent service.
16 December 2024
Reply from National Windscreens - Telford
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our online booking process easy and that you were able to schedule a home visit so quickly. We appreciate your kind words about our staff member and the efficient service you received. We strive to provide a seamless experience for our customers, and we are glad that we were able to achieve that for you.
Reply from National Windscreens - Telford
Thank you for your kind words! We are happy to hear that you found our service efficient and our staff knowledgeable. We strive to provide the best possible experience for our customers.
Reply from National Windscreens - Telford
We're so glad to hear you had a positive experience. We appreciate your kind words about our team.
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