Very nice people

Everything was handled efficiently and courteously.

Absolutely no manners whatsoever.

My appointment was scheduled for 8:00am, so I arrived at 8:00 as instructed. I saw a member of staff opening the door and approached him. He immediately said, “We don’t open until 8:30.”

I replied, “Yes, that’s fine. I’m only wanted to mention it that my appointment confirmation says 8:00.” He repeated, “We don’t open until 8:30.”

Again, I explained that I understood, but that the appointment I had been given was for 8:00am. Instead of acknowledging the mistake or apologising for the confusion, he simply kept repeating the same thing in a rather rude and dismissive way, he did that four times in a row like a broken record.

It was quite obvious that he was getting joy out of this, and he really wanted to trigger a reaction, which of course did not happen. When I walked in 30 minutes later, another customer walked in, they attended the other one first.

The whole interaction felt disrespectful and unprofessional, almost as if he was mocking the situation rather than trying to help. The customer service experience was genuinely awful.

Sergio the fitter was a credit to his employers, he alerted me to his ETA and was personable, professional and really helpful. I was surprised at how young he was, he has obviously had good training. His customer service skills are excellent.

Nice service

Very quick n professional. Thanks again

They took my car for a windscreen replacement. They closed the office 45 minutes before the published closing time leaving me stranded and unable to collect my car. There was no notification and despite promising to deliver the car the next day, they didn't do so leaving my car stuck for 3 days. On top of that it was filthy inside when it was returned.

Customer service and branch manager utterly useless.

The booking system was easy and quick to use. The service was generally good and the vehicle was ready for collection on time.
However, when we collected the vehicle which was at the end of the day, the inside of the windscreen hadn't been cleaned at all well, with surface marks over a lot of the screen and the remainder of stickers/labels, hence the four and not five stars.

Windscreen repair was very good. Polite staff and job done within an hour. Very pleased and would use you again and recommend your company.

Very profession guys.

Quick and efficient staff were friendly and helpful

Quick and efficient . Good communication throughout.

Only problem was having to wait two weeks for an appointment

My experience was amazing from start to finish. The young lady on the phone who arranged my visit was really knowledgeable and helpful, and I had an appointment for someone to come out within 48 hrs. The young man who came to fix my window..... what an absolute credit to this company! He was so polite, friendly and again, super knowledgeable. He called ahead to let me know a rough ETA, and was so lovely to deal with. He also made a point of explaining what he thought had caused the damage to my glass, what he'd done to avoid it happening again and what I'd need to do if it did. ( relating to a dent in my framework). He did an amazing job, and honestly I can't think of the last time I was this bowled over by someone's level of customer service. Would highly recommend!

5 stars for windshield replacement
3 stars because the technician broke the camera cover clip and took all the pictures as proof, saying it was already broken! Before I got to the service the camera was sitting perfectly, no gaps.
I went home to clean the car inside and i found a piece of plastic cover clip from the camera. They cleaned it well thinking I wouldn't find anything from the camera cover.
Now I have to spend another 50 pounds to fix the camera cover.
Be careful and check the camera cover or the mirror inside the car first. They don't care when they remove the plastic to replace the windshield.

Super friendly installer was fast and professional.

Vehicle was booked in as agreed and job was completed without any problems

Quick and efficient service.
My windscreen was fitted quicker than expected

Took my Peugeot 308GT to Watford yesterday to have cracked windscreen replaced. Excellent friendly service from start to finish including the calibration of sensors. Whole process took around two hours when I had been prepared for four.
Perfect....