National Windscreens - Weston-super-Mare Reviews 

231
•
TrustScore 4.5 out of 5

4.7

3 Glencoe Business Park, Warne Road, BS23 3TS Weston-super-Mare, Somerset, GB

•

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See what reviewers are saying

Rated 5 out of 5 stars

My screen was replaced at the Weston office. The staff were very friendly and the screen replaced within 3 hours. It is over 14 days now and I have experienced zero issues.

Company replied

Rated 5 out of 5 stars

Car Windscreen Replacement. They arrived within the preferred time slot (although I wasn't contacted with an approximate time of arrival, as the emails suggested I would), efficient job done and polit... See more

Company replied

Rated 4 out of 5 stars

Friendly staff and competent work completed in timeframe given. However I have one slight concern in that my car didn’t appear to have been cleaned out sufficiently after the job. I found several piec... See more

Company replied

Rated 5 out of 5 stars

The staff were extremely friendly polite and helpful, they arranged everything from start to finish. Even when I paid by card to the Bristol branch the lady on the call was really nice. First time an... See more

Company replied


Company details

  1. Vehicle Repair
  2. also in
  3. Vehicle repair shop
  4. Windshield Repair Service

About National Windscreens - Weston-super-Mare

Written by the company

We are here to help.

National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.

Treating Customers Fairly

Protecting the interests of our customers at every stage.

We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.

Contact Centre Employees

Putting safety first

Our promise to customers

We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.

ADAS Car

National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.

Contact us

National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.

We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.

We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.

National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.


Contact info

  • 3 Glencoe Business Park, Warne Road, BS23 3TS, Weston-super-Mare, Somerset, United Kingdom

  • 01934-660-063

4.7

Excellent

TrustScore 4.5 out of 5

231 reviews

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4.7

All reviews

(231)

21,833 reviews in the last 12 months

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Rated 4 out of 5 stars

Brilliant service at Weston.

Brilliant service at Weston.
Only issue was payment. I was given a number to ring that wasn't answered on several occasions and had to ring main office instead.

12 June 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Good

Friendly, no hassle, good job.

10 June 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens

Rated 5 out of 5 stars
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Highly recommended

Looked after my car which I take great care of, replaced my windscreen quickly, great communication at all times. Very friendly and professional. Used them once before to repair a chip and they have exceeded my expectations.

24 May 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

What great service

Very good contact from them.
Very efficient, polite and prompt service.
Would highly recommend this company.

22 May 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Great

Great experience got it done before my appointment as a cancellation came up. New window in an able to drive in less than 2 hours.

10 May 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Friendly, efficient and easy

Friendly and efficient

4 May 2024
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Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Prompt service and friendly helpful…

Prompt service and friendly helpful advice

4 May 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Repairer was on time

Repairer was on time, polite and helpful. All completed and neat and tidy and not too long.

27 April 2024
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Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Professional and conscientious

Took longer than anticipated, but the technician was dedicated to make sure everything was correct before he signed the job off

25 April 2024
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Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 4 out of 5 stars

The service was great and carried out…

The service was great and carried out really in itself my only issue was that I had to rebook it because my first booking over the phone wasnt put into he system itself so had to phone again and book a later date. Other than that it was excellent the staff on the phone were very understanding and really polite as was the gent who came out and did the repair.

18 April 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare


Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 3 out of 5 stars

Check your vehicle before you leave site.

The man in the office was very friendly and polite. The windscreen was fitted very quickly within a hour. On the way home we noticed a loud rattle coming from the drivers door and windscreen area. We immediately turned around and returned to the workshop, unfortunately both staff members had left the office. We phoned the helpline and reported the problem later we received a phone call from the staff member that was originally in the office he told us that the fitter would come to our house that afternoon and sort out the problem. Later that day he called in to sort it out I explained that the window trim was making a rattling noise and appeared to be proud of the windscreen he pulled it of at the top and pushed it back on again and said that it was fixed. After he left we took it out to check if the noise had stopped it hadn’t stopped it was exactly the same. The next day i noticed the window trim was still proud of the windscreen, I removed the trim and noticed that one of the retaining clips was missing luckily I found it caught in the rubber door seal completely obscured by the rubber after cleaning the area I replaced the missing clip cleaned the area so that the windscreen trim could now seat properly and fitted the trim correctly. This took some considerable time and had it been done properly in the first place it would not have been rattling due to the missing clip. I think the staff were under pressure to get out to cover their mobile appointments and didn’t take the time to finish the job properly.

18 April 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.

If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Rated 3 out of 5 stars

Average service

Turned up on time, nice friendly bloke to talk to.
Unfortunately he cracked the windscreen pillar molding trim on one side. That's not a major problem although it subsequently cost me £60 for a new pair but I'm annoyed that he didn't mention it. Also, he didn't put the dashcam wiring back in its original place so now I have to go and reroute it. He did OK with the windscreen but I'm overall disappointed.

17 April 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi

Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.

If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk

Thank you again for bringing this to our attention.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Weston Super Mare branch…

Cracked windscreen on my Fiesta.Weston Super Mare branch. Really good communication though the whole process. Dropped the car off. Picked it up an hour and a half later. All done, polite staff tidy job, All sorted minimum of hassle. 5stars chaps

10 April 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

It was the company my insurance company…

It was the company my insurance company uses

7 March 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Panoramic roof replacement

I had an entire panoramic roof replaced the staff were helpful and friendly, worked quickly and with no mess. Great service

5 March 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 4 out of 5 stars

good service but could have provided…

good service but could have provided more communication up front so to avoid misunderstandings concerning timings

5 March 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.

We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

Rated 5 out of 5 stars

Great Service

Car Windscreen Replacement. They arrived within the preferred time slot (although I wasn't contacted with an approximate time of arrival, as the emails suggested I would), efficient job done and polite and professional. Car was as clean & tidy as it was beforehand. Good PDF job report received with photos of the work completed. Thanks :)

23 February 2024
National Windscreens - Weston-super-Mare logo

Reply from National Windscreens - Weston-super-Mare

Hi,

Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.

Kind regards,
National Windscreens

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