I had such a great experience with The Natural Rug from start to finish. Their customer service was excellent, they followed up throughout the process without ever being pushy, but just enough to... See more
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Very nice good quality well made rug. Jensen was very helpful, phoning to explain colours of borders. My order was processed within two weeks and delivered to the exact safe place I instructed. Thank... See more
Easy to order. Good communication. Just over two weeks from order to delivery. Once notified of readiness to ship, our rug arrived next day. Product looks consistent with the samples received. I am w... See more
Great samples allowed the perfect choice to be made. Estimated timescales for delivery were 3 -4 weeks but came in 2. Easy to order online and good delivery tracking. Good overall experience. Rug is e... See more
Company details
- #17 of 30 best companies in Rug Shop
- #14 of 33 best companies in Carpet Retail Shop
- #27 of 89 best companies in Flooring Shop
Written by the company
The Natural Rug Company is a UK specialist in Nature Fibre Rugs. We sell made-to-measure, bespoke Natural Rugs in a variety of materials. - Sisal, Seagrass, Jute, Sisool & Coir - 100% Luxury Wool - Custom Borders and Bordering - Use our Online Rug Designer Tool today - Family business - United Kingdom - Free Delivery to Mainland UK "Let us make the rug that makes the room"
Contact info
1 Acacia Grove, CH48 4DD, West Kirby, United Kingdom
- 03330 344 403
- contact@naturalrugcompany.co.uk
- naturalrugcompany.co.uk
4.8
Excellent
91 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Excellent service and communication
Excellent service and communication. I received samples almost the next day and the quality of presentation was exemplary
6 April 2026
Helpful on enquiry and delivery good.
9 March 2026
Lovely rug samples delivered quickly
Rug samples delivered very quickly. I was kept informed about delivery. The samples are lovely. The only disappointment is there isn’t a sample of the border.
2 March 2026
Brilliant service and superb quality…
Brilliant service and superb quality product.
Thank you for your prompt shipping and excellent customer communication.
16 February 2026
Given lots of help with the order
29 January 2026
Easy to use website and friendly service
13 January 2026
So pleased to find this amazing rug…
So pleased to find this amazing rug company - superb range of products including my recent purchase: a polypropylene rug which looks exactly like sisal... perfect for areas of heavy domestic use in homes with pets, for example!
7 October 2025
Easy to order samples of rugs
29 October 2025
Amazing
Amazing! From the online shopping experience to deliver service is great. The quality of the rugs is unmatched.
16 September 2025
I love my Natural Rug Company door mat
I love my Natural Rug Company door mat. I chose the grey colour, but it is much nicer than a grey more of a purple/grey which is gorgeous. It was delivered very quickly and is a nice replacement for our old large door mat which the previous owners left which must have been 30 years old.
5 October 2025
website easy to use
30 September 2025
Took delivery of the rug I designed…
Took delivery of the rug I designed myself today and am very happy with it. Great quality and great customer service. Thank you very much.
25 September 2025
Unprompted review
Very helpful as my order was going to…
Very helpful as my order was going to Ireland Looking forward to its arrival.
22 September 2025
We cannot recommend the Natural Rug…
We cannot recommend the Natural Rug Company highly enough and especially Jensen whose customer service skills are exemplary.
In ordering our rug, we were confused by the similarity of names between two different rug companies and muddled our order.
Jensen sorted out our problem with courtesy and reassurance. Thank you Natural Rug Company!
11 September 2025
Unprompted review
Really easy to navigate website
Really easy to navigate website, love the fact you can order samples to view at home. The design your own rug is clear as well with information on all available components.
17 August 2025
Easy to select the size I wanted
Easy to select the size I wanted . Useful feedback was only that payment was a little glitchy but not enough to put me off .
6 July 2025
New Hearth Rug
An excellent company to deal with. I placed my order over the telephone. Ben was extremely helpful and the transaction was very smooth.
23 June 2025
Really easy to order a sample
5 June 2025
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