Natural Skincare Factory Reviews 

442
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 129 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the natural skincare items, noting how effectively they alleviate joint discomfort, soothe dry skin, and improve daily wellbeing. People also highlight the remarkably fast delivery service, careful packaging, and the friendly, helpful support provided when placing orders online. Many consumers emphasize that the active care creams and natural butter products consistently deliver outstanding results, making them a trusted daily routine. However, some customers also noted minor drawbacks, such as disliking specific product scents, missing dispenser pumps, or experiencing delayed results with particular applications.

What people talk about most

Product

Users describe complete satisfaction with the product range, frequently praising effective pain relief and... See more

Quality

Reviewers highlight positive aspects of quality, noting that the products are exceptionally effective at... See more

Delivery service

People report positive experiences with delivery service, frequently praising the extremely quick turnarounds... See more

Service

Reviewers express immense satisfaction regarding the service, highlighting prompt communication and quick... See more

Order

Customers consistently note positive experiences with order processes, highlighting that everything from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I rang the Natural Skincare Factory on Saturday 5th September to ask if their products were genuinely made in Scotland, as I had just received my order and there was no mention of this on the jars. Th... See more

Rated 5 out of 5 stars

Pleased to receive free small tube of Active Cream which will be ideal to take on holiday. Delivery was speedy. My father used this cream for many years & felt it helped with his arthritic pain so m... See more

Rated 5 out of 5 stars

I was having difficulty getting to sleep and then waking at 3am due to restless legs and anxiety through perimenopause. I decided to try the Natural Skincare Factory Magnesium Oil Spray after reading... See more

Rated 5 out of 5 stars

Order sent out promptly and great price saving offers like 3 for2 a d free postage. Have used Active Cream for my knees for many years and found in cold weather by using it twice a day, instead of usu... See more


Company details

  1. #18 of 69 best companies in Cosmetics Industry

Written by the company

At Natural Skincare Factory, we are more than just a skincare brand; we are a community that deeply cares about our customers and the products we create. Our devotion to crafting natural, high-quality skincare solutions stems from a genuine love for high quality products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

442 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(442)

129 reviews in the last 12 months

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Rated 5 out of 5 stars

I placed my first order recently

I placed my first order recently, quick delivery & great service. Very impressed with the Active care cream, I use it a couple times per day & it fairly seems to help.

29 April 2025
Rated 5 out of 5 stars

My hands were so dry and cracked and…

My hands were so dry and cracked and really sore from work, hand washing and the cold. I applied some of the hairdressers hand cream. Couldn't believe the results, so quickly too. Excellent hand cream. All natural as well which makes it even better! Thank you!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Knee pain and inflammation away thanks to Active Care Cream

After suffering from knee pain and inflammation for many months I started using the Active Care cream on my knee morning and night. Pain that was present during the day and through the night has now gone, enjoying long walks, runs and just back from a skiing holiday where I didn’t feel my knee pain once. A brilliant product that I would highly recommend.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Great cream

Not sure if this actually works, but it’s lovely to use on arthritic knees. So I will always use it as it’s cruelty free with no nasty chemicals in the hope that it does work.

2 March 2025
Rated 3 out of 5 stars

Cracked lid on jar

Although the jar of active care cream was wrapped well with bubble wrap, the lid on the jar was cracked. I can’t imagine it would have happened during the delivery so must of been like it when it was packaged.

2 March 2025
Natural Skincare Factory logo

Reply from Natural Skincare Factory

Hi there, im so sorry to hear the lid was cracked on arrival. We do try to securely wrap them for a safe delivery. Please get in touch and we can arrange to have a lid sent out straight away to you :-)

Rated 5 out of 5 stars

Active Care Cream

A lovely product, really eases the joint pain in my fingers .Delivered promptly too. Have recommended to a friend who has same problem as me

2 March 2025
Rated 3 out of 5 stars

Not happy Active Care Cream order

Not happy Active Care Cream order
Having used this before with beneficial results I decided to order more. I ordered one jar 110 grams to which you added a tube of hand cream free. When I received the parcel you had included a smaller pot of cream which I hadn’t ordered but as the invoice said it was the same cream I decided to accept it and paid for it. When I came to use it on my joints I found out that it was a pot of hand cream 30g , so I ended up paying for cream I hadn’t ordered and didn’t want. I am an 88 year old lady and while I love jour joint cream I can’t do with the hassle so don’t think I will be ordering again as very disappointed, R Cole

26 February 2025
Natural Skincare Factory logo

Reply from Natural Skincare Factory

Hi Rose, I'm disappointed to read your review from your delivery. Glad its all been sorted straight away over the telephone, its always important to us that our customers are happy and feel that we take their concerns seriously. The order you made through our website was exactly what was shipped to you, i think you put the small tube of ActiveCare Cream into your cart by mistake. As explained, will be more than happy to refund it if you dont want it. We hope you stay as a customer :-)

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