Naturaypai Reviews 53

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are pleased with the quality of the products, often describing them as well-made and exactly as expected. The ordering process is frequently highlighted as easy, with clear communication and updates provided from placement to delivery. Reviewers also appreciate the quick and efficient delivery service, noting that items often arrive in good time and are well-packaged. However, some customers also noted that delivery times could be longer than anticipated, especially for international orders, though updates were generally provided. A few other people also felt that the product quality did not match their expectations, citing issues with material or appearance, and some experienced items breaking or not functioning as described.

What people talk about most

Product

Customers had positive experiences with products, praising their quality and functionality, such as keychains... See more

Quality

Customers consistently note positive experiences with quality, praising items like a great bag with plenty of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and efficient... See more

Order

People report positive experiences with order, finding the process easy and receiving regular updates from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A good company to deal with from placing the order to delivery I was kept informed all the way. Looking forward to using the product - thank you

Rated 5 out of 5 stars

Had issues with website . Customer service were super speedy in sorting my issues. Product arrived, looks as good as advertised.



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(53)

53 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid at all costs!

Ordered two T-shirts from Facebook — clearly my first mistake.

First issue: they overcharged me by £4.99. Every invoice and email showed £19.99, yet they charged £24.98. After emailing them, it took 4 days to get the £4.99 refunded.

Then, after waiting two weeks with no delivery, I contacted them again only to discover they’re actually a Chinese company. I was told the shirts were “on the way.”

When they finally arrived, they were without doubt the worst quality clothing I’ve ever seen — and I lived in Southeast Asia for 10 years. The material is absolutely awful, and the shirts look like they’d been stitched together by someone wearing a blindfold.

Avoid at all costs.

16 April 2026
Unprompted review
Naturaypai logo

Reply from Naturaypai

Dear Customer,
Thank you for taking the time to share your shopping experience with us. We sincerely apologize for the issues you encountered with your order and fully understand your disappointment and frustration.
To ensure that we can process your case quickly and accurately, please contact us via:
Email: support@naturaypai.com
Please provide the following information:
Phone number
Recipient's name
The email address used when placing the order
We are committed to doing everything we can to resolve the issue and will continue working on it until you are satisfied with the outcome.
Once again, we sincerely apologize for the inconvenience caused and appreciate your patience and understanding.

Rated 4 out of 5 stars

Nice

The lotion isn’t thick as you see in the advert and is not shiny on my nails but it has filled in the ridges and my nails feel much nicer now.

15 May 2026
Unprompted review
Rated 3 out of 5 stars

Wheel protectors.

I fitted the wheel protectors to 3 of my suitcases before going on a cruise from Tilbury.
When I received the suitcases in my cabin, nearly all of the wheel protectors had either come off or were partly hanging off. Fortunately they had snagged between the wheels and I was able to put them back on.
Maybe it was the handlers of the suitcases at the port, but should they have come off so easily?

4 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look