Naturesours Reviews 127

Reply from Naturesours

Jan 24, 2025

Thank you very much. I’d like to address your points. We’ve shared a detailed statement on our Facebook page about the current shipping delays and customs issues, and I’d recommend reading it, as it would take too long to explain everything here and might leave some questions unanswered. We completely understand how frustrating and annoying this can be, but we want to make it clear that these delays are not caused by us but rather by international or regional issues with shipping services or local carriers, which are beyond our control. You also received a tracking code with your order, which allows you to check the current status of your shipment 24/7. We kindly ask for your patience and hope everything will be resolved as quickly as possible.

Reply from Naturesours

Jan 24, 2025

Thank you so much for your order. I’d like to take a moment to address your points. We completely distance ourselves from any allegations of fraud, as we are a legitimate company, and we stand by what we say and sell. We understand that long waiting times can be frustrating. Regarding this topic, we’ve shared a detailed statement on our Facebook page, which I highly recommend you read to get a clearer overall picture. Of course, we want to make it clear that you also have the right to request a refund if needed, as we have nothing to hide. You can do this through your bank or simply by contacting our customer support team, who will assist you with the process. Thank you once again!

Reply from Naturesours

Updated Jan 24, 2025

Thank you so much for your feedback and your order. I’d like to clarify that it can sometimes happen that local carriers have already marked the delivery as completed in the tracking system, even though it hasn’t been delivered yet. We kindly ask for a bit of patience, as your order can arrive at any time (depending on how your local carrier operates). We also want to emphasize that we completely distance ourselves from such claims and activities. We understand how frustrating this situation can be, but we ask for your understanding and patience, as every order we send out will arrive to our customers. Additionally, we’d like to mention that for customers who experience delays, we send out an extra package at no cost, but this depends on the situation that was discussed with our support team. If that was mentioned in your case, then it will absolutely happen as promised. This is part of our commitment to making things right for our customers. Thank you for your trust, and we hope everything will be resolved as quickly as possible.

Reply from Naturesours

Updated Jan 24, 2025

Thank you so much for your order! I’d like to take a moment to address your concerns. First off, we’re really sorry for any complications this may have caused. This isn’t the experience we want for our customers, and we totally understand how frustrating delays can be. We’ve shared an official statement on our Facebook page that explains the current situation with all orders in more detail, it’s a bit too much to cover here, but we’d really appreciate it if you could take a look. Please don’t hesitate to reach out to our customer support team with any questions. We promise your package will arrive, and we’re so grateful for your patience and understanding. Thank you!

Reply from Naturesours

Jan 21, 2025

Thank you for your feedback. I would like to inform you that this is not our standard, and we understand how frustrating this situation must be. However, there are still delivery issues, but they are not on our side. The delays are due to UC customs and local carriers being overwhelmed, which is beyond our control. To compensate, we are offering every affected customer a 40% cashback. Please reach out to our customer support at support@naturesours.com, and they will assist you within 24 hours. Thank you very much.

Reply from Naturesours

Updated Jan 21, 2025

Thank you very much for sharing your concern. We would like to clarify that this is not accurate. A refund was initiated after your second email, once we understood how you wished to be compensated. The refund is still pending, as was communicated in our email, and it may take a few business days to reflect in your bank account. We kindly ask for your patience in this matter. Thank you. Additionally, with your order confirmation for #24832, you received a tracking code where you can view the live location, as well as the production and shipping country. We want to make it clear that our products come from the Philippines, where the soursop fruit is organically grown. The Philippines is a tropical island located near China. The first stop is China because it provides the fastest and safest shipping route to guarantee our 8-day delivery time. However, we assure you that our product is not manufactured in China. Thank you very much. If you have any questions, please don’t hesitate to reach out.

Reply from Naturesours

Jan 21, 2025

Thank you very much for sharing your concern. We would like to inform you that with your order confirmation, you also received a tracking code where you can track your order live at any time. It is possible there may have been a misunderstanding, our soursop is sourced and the extract manufactured in the Philippines. We have several facilities, one of which is located in the Batangas region, not the Bahamas. However, this makes no difference, as all our facilities operate under the same standards and undergo multiple safety and laboratory tests before the extract is shipped. The first stop is China because it provides the fastest and safest shipping route to guarantee our 8-day delivery time. However, we assure you that our product is not manufactured in China. Currently, we are aware that many customers are experiencing delays due to customs holds and local carrier overloads. Unfortunately, this is beyond our control, and we kindly ask for your patience in this matter. Thank you very much for your understanding.

Reply from Naturesours

Updated Jan 21, 2025

First of all, thank you so much for your order, we truly appreciate your trust in us. I’d like to take a moment to clarify the situation. We offer several versions of our product with different strengths and ingredients tailored to address various symptoms. It seems, in your case, there was a mix-up with the order. Which is totally our fault. You are absolutely entitled to request a refund, and we’d be happy to assist you with that. Please reach out to our customer support team at support@naturesours.com, and they’ll guide you through the process. Thank you for bringing this to our attention, and we’re here to help if you have any further questions!

Reply from Naturesours

Updated Jan 21, 2025

Thank you so much for your feedback. First off, we’re really sorry about the delay and the inconvenience it’s caused. We totally understand how frustrating it can be to wait longer than expected, and that’s absolutely not the experience we want for our customers. We also want to clarify that the delays you’re seeing aren’t directly caused by us. They’re due to customs and local carriers, which, unfortunately, we don’t have control over. On top of that, as we’ve mentioned before, our product doesn’t come from China, it’s shipped from the Philippines, which is about 1,500 kilometers away. The reason China is the first stop is that it’s the largest and fastest international postal hub. It’s the most reliable way to ensure the delivery time of 8 days. That said, we’re working on improving our tracking system so that you’ll soon be able to see the journey starting directly from our warehouse in the Philippines. Thank you so much for your patience and understanding.

Reply from Naturesours

Updated Jan 21, 2025

Thank you very much for your feedback. I would like to address all your points and clarify the situation. Your order was successfully placed on December 31, 2024. It left our warehouse after just one day (22 hours; this can also be seen in the tracking details). However, due to New Year’s celebrations and general holidays, customs departments handling supplements experienced significant backlogs, as did local carriers. Your order was handed over to your local distribution center on January 8, 2025, where it is currently delayed. Unfortunately, this is beyond our control, as we cannot influence the operations of local companies. Regarding the tracking status, please ensure that you are using the correct tracking code, which begins with SYAU008304…. This code allows you to view daily updates on your shipment. If you have another code, please contact our support team. Our official and verified email address is support@naturesours.com. If you are experiencing issues with the tracking page, we recommend trying to reload it, as temporary overloads may cause problems. (We have just checked your order using the official website 17track.net, and everything is working correctly.) As for the authenticity of our brand, we can assure you that we are not a scam and do not engage in any such activities. We completely understand your frustration given the current circumstances, but please trust that your order is in good hands and will reach you safely. Thank you for your understanding and patience!

Reply from Naturesours

Updated Jan 21, 2025

Thank you so much for your order, and we’re truly sorry to hear about the issues you’ve experienced with the delivery. We completely understand how frustrating this situation must be, and we want to address your concerns as clearly as possible. When you placed your order, you should have received a tracking code in your confirmation email. This code allows you to track your package on any platform without needing to download anything or scan any additional QR codes. If the code doesn’t work, our customer team is here to help. This should not happen, but perhaps you forgot to copy a letter or number accidentally, which could cause the error. Please make sure that you entered everything correctly. While we do guarantee an 8-day delivery time under normal circumstances, there are currently delays due to unforeseen issues with US customs and local couriers, which are beyond our control, and we cannot do anything about it. According to the tracking data, your order arrived within 6 days. We’re actively working to improve this process and avoid such situations in the future. To make up for this inconvenience, we’d like to offer you a 40% refund as a gesture of goodwill. This refund is entirely on us, and you can, of course, keep your product once it arrives. We deeply appreciate your patience and understanding as we work through these challenges. Please don’t hesitate to reach out to our support team if you need further assistance or updates. Thank you for giving us the opportunity to make things right.

Reply from Naturesours

Updated Jan 21, 2025

Thank you for your feedback, and we sincerely apologize for the inconvenience. Please contact our customer support team, who will assist you promptly in resolving this issue. Additionally, you should have received a tracking code to monitor your order's status. If you’re unable to locate it or need further help, we’re here to support you. Thank you for your patience!

Reply from Naturesours

Updated Jan 21, 2025

Thank you for reaching out with your concerns. It seems your order was not placed through our official website but rather through a site impersonating our brand. We want to clarify that we do not offer a shopping app and strongly advise against downloading any such applications. When ordering directly from us, you will receive a universal tracking code that allows you to track your order on any reliable tracking platform. Unfortunately, fraudulent websites often sell counterfeit products, typically shipped from China, which may explain why your tracking information shows activity there. To confirm whether your order is an authentic NatureSours purchase, please contact our customer support team at support@naturesours.com. We are here to help clarify the situation and address any questions or concerns you may have.

Reply from Naturesours

Updated Jan 21, 2025

Thank you for reaching out with your concerns. We sincerely apologize for any confusion regarding your order and would like to clarify the situation. We kindly ask you to check your tracking code, where you can see the current status of your order. If you have further questions, please feel free to contact our customer support at support@naturesours.com, who will provide you with a response within 24 hours. Regarding the authenticity of our brand, we can guarantee that we are not a scam and have no involvement in such activities. All reviews you may find are related to delivery delays caused by Christmas and New Year, which were beyond our control due to issues with local carriers.

Reply from Naturesours

Updated Jan 21, 2025

We sincerely apologize for the inconvenience you have experienced with your order. We want to clarify the situation and provide a detailed explanation. Our products are sourced and manufactured in various regions, like the Philippines, the Caribbean, and the Indian Islands. Depending on the season and production schedules, the origin may vary, but we ensure that all products undergo thorough quality checks regardless of their source to guarantee 100% satisfaction. To optimize delivery times, shipments from certain locations are routed through China, as this is often the fastest and most efficient way, with delivery times of 7–8 days guaranteed and verified by us and thousands of customers. Unfortunately, during this year’s peak periods, such as Black Friday, Christmas, and New Year, we had unexpected logistical challenges, particularly with US customs delays. As seen in the tracking updates, many shipments were temporarily held by US Customs, which caused significant disruptions beyond our control. But as shown in the tracking information, the product arrived in the USA after just 6 days, which means our promise and guarantee were fulfilled. If a product gets lost or damaged during shipping, we ensure a 100% replacement at our expense to guarantee your complete satisfaction without question. However, if US Customs stops the shipment due to warehouse overloading, the situation is beyond our control. In such cases, we must wait for additional information to address and resolve the situation in the best possible way. In some cases, such as yours, we are compelled to recall packages and resend them to ensure timely and cost-efficient delivery. While this process can be frustrating, we assure you that we are doing everything possible to address these issues promptly and always find solutions that are acceptable. Also, please know that you can reach out to our support team at any time for assistance. We aim to resolve all inquiries within 24 hours and are committed to providing the best possible service. ( support@naturesours.com ) Thank you for your understanding.

Reply from Naturesours

Updated Jan 21, 2025

Thank you for raising this concern! Transparency is very important to us. Our extract is carefully crafted using both soursop fruit and leaves to ensure you receive the full range of health benefits. We guarantee the product is 100% pure and free from fillers or additives. If you have specific questions, we’re happy to provide more details!

Reply from Naturesours

Updated Jan 21, 2025

Hi Nicole, I would like to confirm that you definitely have the correct bottle. We recently underwent a rebranding precisely for this reason, as we’ve been seeing a lot of counterfeits and imitations on platforms like Amazon, eBay, and Meta. Thank you very much for your order!

Reply from Naturesours

Updated Jan 21, 2025

We sincerely apologize for the situation you’ve experienced and for any inconvenience caused. Let me start by clarifying that this situation does not reflect our company’s standards or practices. We are a verified and certified company with over 100,000 satisfied customers. Please rest assured that we strongly distance ourselves from scam websites or unethical practices. I would also like to express my gratitude for your thoughtful purchase for your friend during such a challenging time. We extend our best wishes to him for strength and health in this difficult period. Regarding your order, I want to explain that during peak times, such as Black Friday and Christmas, US Customs faced significant delays due to overloading. Orders originating from islands often require additional inspections, which caused some shipments, including yours, to get stuck. This delay, as reflected in your tracking information, is unfortunately beyond our control. However, please know that we have taken every possible step to expedite the process at US Customs. We kindly ask you to check your tracking number for the latest updates on your order’s location so you have the most up-to-date information. In terms of customer support, I want to clarify that we do not provide assistance through advertising platforms like Facebook or generally on our social media pages. These channels are not authorized to handle customer inquiries or access sensitive data. If you have any questions or concerns, please reach out to our official support team via support@naturesours.com. Thank you for your understanding and patience.