Naturyl Extensions Reviews 299

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its excellent quality and natural appearance, often noting how well the color matches their own hair and how easy it is to use and apply. Many people appreciate the confidence these extensions provide, especially those dealing with thinning hair, and highlight the value for money and the overall positive user experience. However, some customers experienced issues with color matching, leading to returns or the need to dye their own hair. A few others reported problems with product quality, such as hair coming off or not looking like human hair, and some found certain halo extensions caused discomfort or were not suitable for their hair type. There were also isolated complaints about orders not arriving or difficulties with customer service regarding cancellations and refunds.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Quality

Users express high satisfaction with the quality of the products, often highlighting the natural look and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the quality of items... See more

User experience

Customers consistently express satisfaction with the user experience, highlighting the ease of application... See more

Service

Consumers find service to be positive, with many reviewers highlighting fast shipping, great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never used extensions before and these are fantastic! Colour match is perfect and they feel very secure and forget I even have them on! I’ve had so many compliments since wearing them with peop... See more

Rated 5 out of 5 stars

I’m not given to writing reviews, but simply had to share how great these face framing extensions are. They are a perfect colour match for my highlighted hair and my hairdresser trimmed them when she... See more

Rated 5 out of 5 stars

The company colour matched me perfectly, first I had the extensions on a wire and they were lovely but a bit too much for me, so then I got the face framing ones and they are brilliant, a bit of thick... See more

Rated 5 out of 5 stars

Wow! I have been looking at these face framers for a while. Decided to try and I can honestly say they are amazing. Colour match couldn’t be any closer and they give just enough oompf without looking... See more

Company replied


Company details

  1. #5 of 21 best companies in Hair extensions supplier
  2. #11 of 18 best companies in Beauty Salon
  3. #5 of 10 best companies in Hair Extension Technician
  4. #38 of 107 best companies in Hair product shop
  5. #3 of 6 best companies in Hair Salon

Written by the company

We sell halo hair extensions made from 100% human hair. All our stock is UK based, we offer next day delivery and easy returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

299 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Avoid at all costs

Avoid at all costs. This company believes I donot know my own address. , no apologies when they realised their fault. Terrible experience.

14 April 2026
Unprompted review
Naturyl Extensions logo

Reply from Naturyl Extensions

Hi Gillian, sorry to hear. From checking even though the address you entered was incorrect we fully refunded you so find this bizarre even though we sent out the extension to the address you gave us, we then fully refunded you?

Rated 5 out of 5 stars

Excellent product

I saw these extensions on Instagram and they look great. I took the plunge and ordered mine. The colour was absolutely spot-on took I took them to my Hairdresser and asked her to trim them. Can’t really tell the difference between my hair and the extension. I’m really really pleased
The company is reliable and trustworthy good communication throughout.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Game changer hair extensions!

I purchased my extensions based on a reel I'd seen on Instagram, so I was a bit sceptical. But there was no need, the extensions arrived very quickly, beautifully packaged, with care instructions and a few follow up emails afterwards to make sure I was happy. The extensions themselves are easy to apply, the match was amazing. I used the online chat help and they advised what colour I should go for after I'd submitted a selfie. The quality of the product is fab, it's natural hair, so it hangs well and blends in seamlessly. I would certainly order again as they've been a real game changer for me. For those of us who need a little confidence boost in the hair department, I thoroughly recommend this product and this UK based company.

26 April 2026
Unprompted review
Rated 1 out of 5 stars

A IUD AVOID AVOID

Avoid. Fraudsters!!! Would not clip in and then when I returned them they told me returns would cost £10 taken off my final refund. Save your pennies and just stay clear . Offered to refund if I take this review down but decided to refuse as you should all know what game they are playing and how rubbish they are . AVOID AVOID AVOID !!!!

17 April 2026
Unprompted review
Naturyl Extensions logo

Reply from Naturyl Extensions

Hey Amanda, sorry for the bad experience, we are happy to refund you full amount, can you just email us back at info@naturylextensions.com with subject "TRUSTPILOT REVIEW" we would be happy to solve your issue.

Rated 5 out of 5 stars

Stunning face framing extensions.

Stunning face framing extensions.
I am absolutely delighted with these extensions, such beautiful natural hair and the colour match is amazing. They make such an improvement to areas where my hair has become thinner and no one can tell the difference, bonus 😊

25 April 2026
Unprompted review
Rated 5 out of 5 stars

Small But Mighty ♥️

I have to say, I was sceptical with this purchase of the face framing clip extensions! Received today, and couldn’t wait to see how they look!! Absolutely amazing! My husband tells me I’m like a lion that’s found its mane!!! 😂. Before dithering over purchased, I messaged company for a colour match; taking pictures from my hair root the tips! They responded within an hour or so, and suggested Hot Toffee! I have to say… it’s the perfect match! I am so happy with my new purchase. Not 100% sure how they will last, but I do have an email to explain How to Care for the extensions.. So good. Quick delivery.

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Hair + makeup artist

As a hair and makeup artist, these are my favourite extensions I’ve ever used - so quick and easy to put in, they look super natural + such a great price point!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Simple to fit

Easy to order, quick delivery. Gorgeous colour and great match with mine. So simple to fit and I can’t tell that it’s not my own hair. Transforms my thin looking hair into thick natural look. Love them and was easy to cut to the desired length

19 April 2026
Unprompted review
Rated 5 out of 5 stars

A fab company

A fab company - I had to exchange my hair pieces because the colour wasn’t quite right and I received the new ones within a couple of days. Such an efficient service and I’m thrilled with the new ones!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing product , happy customer

I’m so glad I bought these face framing extensions. Couldn’t believe the colour match was perfect! I got Scandinavian blonde that has a darker root , matched my hair perfectly. It stays securely in place even after dancing all night . No body can see them even I struggle a little to find them when taking them out. I have straight hair so I used straightners no problem to get rid of the curl.Don’t know if it’s real hair but it looks and feels like it. Makes a difference to my fine hair where I’ve lost a lot at the front due to peri menopause. This gives me a confidence boost . It’s subtle but makes a difference thank you

3 April 2026
Unprompted review
Rated 5 out of 5 stars

A great product that does what it says…

A great product that does what it says !
Particularly impressed with the online colour match . All other companies failed but the cool brown recommendation was perfect .
Good customer service, speedy delivery and a great product .

2 April 2026
Unprompted review
Rated 5 out of 5 stars

So so good!

So so good!! Family and friends couldn’t even tell it wasn’t my real hair!! My broken front prices are so well hidden under the face framing extensions!! Will definitely be purchasing more👍

12 April 2026
Unprompted review
Rated 5 out of 5 stars

I was a little hesitant about buying…

I was a little hesitant about buying these having come up as a social media ad. I had had tape extensions in for 6 years and had taken them out the week before for a break but was feeling naked without my hair!
These are absolutely amazing. The colour match service was bang on. Quality wise they feel exactly the same as my usual hair and clip in easily and don’t pull.
I’m so glad I took a gamble!
My only dilemma now is do I trim the length as they come so well finished the ends look super natural as taper down a bit. I don’t think I will do them justice with my kitchen scissors so will wait until I see a professional.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Good experience all round

Good experience all round with this company- kept informed all the way and very happy with the shade and quality of the extensions. Easy to clip in and look so natural. Would recommend

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Love these clip-ins

Love these clip-ins! So easy to put in, takes minutes, and gives instant volume and length. My hair is a lot thinner around the front and these clip-ins are brilliant. Would definitely recommend.

2 February 2026
Rated 5 out of 5 stars

face framing extensions

Bought the face framing extensions. Excellent quality, service was great & speedy delivery. Sent a picture & they matched my hair colour prrfectly. Would really recommend.

10 February 2026
Unprompted review
Rated 2 out of 5 stars

Not all that

Not all that.
Bought two sets and neither colour matched well. May be okay if you’ve got dark hair but there are so many variations of blonde. Two expensive mistakes!

24 March 2026
Unprompted review
Naturyl Extensions logo

Reply from Naturyl Extensions

Sorry Sally, we've just emailed you. We offer FREE colour exchanges and you can also return the items for a refund...

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