Naturyl Extensions Reviews 298

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its excellent quality and natural appearance, often noting how well the color matches their own hair and how easy it is to use and apply. Many people appreciate the confidence these extensions provide, especially those dealing with thinning hair, and highlight the value for money and the overall positive user experience. However, some customers experienced issues with color matching, leading to returns or the need to dye their own hair. A few others reported problems with product quality, such as hair coming off or not looking like human hair, and some found certain halo extensions caused discomfort or were not suitable for their hair type. There were also isolated complaints about orders not arriving or difficulties with customer service regarding cancellations and refunds.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Quality

Users express high satisfaction with the quality of the products, often highlighting the natural look and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the quality of items... See more

User experience

Customers consistently express satisfaction with the user experience, highlighting the ease of application... See more

Service

Consumers find service to be positive, with many reviewers highlighting fast shipping, great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never used extensions before and these are fantastic! Colour match is perfect and they feel very secure and forget I even have them on! I’ve had so many compliments since wearing them with peop... See more

Rated 5 out of 5 stars

I’m not given to writing reviews, but simply had to share how great these face framing extensions are. They are a perfect colour match for my highlighted hair and my hairdresser trimmed them when she... See more

Rated 5 out of 5 stars

The company colour matched me perfectly, first I had the extensions on a wire and they were lovely but a bit too much for me, so then I got the face framing ones and they are brilliant, a bit of thick... See more

Rated 5 out of 5 stars

Wow! I have been looking at these face framers for a while. Decided to try and I can honestly say they are amazing. Colour match couldn’t be any closer and they give just enough oompf without looking... See more

Company replied


Company details

  1. #5 of 21 best companies in Hair extensions supplier
  2. #11 of 18 best companies in Beauty Salon
  3. #5 of 10 best companies in Hair Extension Technician
  4. #38 of 107 best companies in Hair product shop
  5. #3 of 6 best companies in Hair Salon

Written by the company

We sell halo hair extensions made from 100% human hair. All our stock is UK based, we offer next day delivery and easy returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

298 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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Rated 4 out of 5 stars

Very happy with my new hair

I am very happy with my hair extensions. My hair has become very fine due to menopause and by clipping in these hair pieces it has added natural looking volume, giving me more confidence.
The colour match is good despite having red/brown hair. I chose autumn. I had to trim to suit the length of my hair which was easy to do. Thinking of ordering a second pair on my next hairdresser appointment to have them professionally styled.

26 March 2026
Unprompted review
Naturyl Extensions logo

Reply from Naturyl Extensions

Thanks for the feedback Beth. Sounds really positive. Would have loved a 5 star :) We deliberately make them a touch longer so they can be trimmed. Better to have too much then too little at the start. Have a lovely day.

Rated 5 out of 5 stars

Fabulous hair extensions, fabulous quality, a must buy .

If you are sitting on the fence whether to purchase these extensions, just go for it. They are a game changer. I have had extensions for many years, different types and always having to back to hairdressers to have them moved as they drop overtime. But now I can just clip these in and out whenever I choose and they don't damage your own hair.

4 March 2026
Unprompted review
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Reply from Naturyl Extensions

Thank you for such a lovely review :)

Rated 5 out of 5 stars

Face framing layers

Excellent website to navigate and easy to choose the extensions I required. The colour is superb and matches my own hair. My daughter recommended your website as she has purchased some too. I am an older lady but it’s nice to put the extensions in when having a night out! Thank you.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!!

I have been so impressed by the customer service of Naturyl Extensions. I needed some assistance with my order, and they were so helpful and communicative.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The colour didn’t match at all and they were happy to change.The quality was great though.

23 February 2026
Unprompted review
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Reply from Naturyl Extensions

Hi Gaynor, we just dropped you an email. To note we offer FREE colour exchanges....

Rated 5 out of 5 stars

Totally thrilled

I have now bought two sets of full extensions and some sets of the face framing extensions and all are just fabulous. I sent in a picture and the hair match I was given is spot on. I love the extensions. They are super easy to put in. Stay in place and give me so much more volume - and length with one of the sets. The quality is superb, delivery is really quick and I've had responses to any queries I've had. I'm really happy and would thoroughly recommend Naturyl.

12 January 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely love these face framers

I absolutely love these face framers! I get so many comments about how nice my hair looks!! They just give a fuller look and with fine hair that is wonderful - they are amazing and feel so secure! Would highly recommend!

2 January 2026
Rated 5 out of 5 stars

Just Wow!

Wow! I have been looking at these face framers for a while. Decided to try and I can honestly say they are amazing. Colour match couldn’t be any closer and they give just enough oompf without looking fake. Menopause has caused my hair to thin and I have become increasingly conscious of this. Can’t recommend enough. I will be buying again. Thanks for giving me back my confidence xx

23 February 2026
Unprompted review
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Reply from Naturyl Extensions

Thank you for such a kind review. Has made our day!

Rated 5 out of 5 stars

Real hair pieces clip in

I purchased these hair pieces with the hope they would fill im some of the gaps and they didn't disappoint. They were perfect light weight perfect colour match and made me feel confident again highly recommended so easy to brush and blow dry

6 February 2026
Unprompted review
Rated 3 out of 5 stars

Disappointed

The natural extensions are designed to make fine hair look fuller, however, the clip in clasp is so bulky it shows through my fine hair. I can only ever use them on freshly washed hair as they can be seen clearly on the days I don’t wash it. The colour match is great. I’m disappointed as for me these haven’t represented good value for money at £40 per pair.

19 February 2026
Unprompted review
Naturyl Extensions logo

Reply from Naturyl Extensions

Hi Dianne sorry to hear. The clip-in clasp is miniature, in fact so small we couldn't get it any smaller and flatter before it physically stopped working to do its job of holding the extension in place....

Rated 5 out of 5 stars

Customer service from order to after…

Customer service from order to after sales brilliant. The halo is fabulous beautiful hair and perfect colour match. In most of the videos on how to put them on the models have thick hair already which covers the waft easily, not so easy with fine hair, and fine hair is the reason for buying it in the first place. It takes a lot of practice to get it right and I’ve yet to try it with a longer wire as the one that cones with the product is too short. My hairdresser is also going to trim it. So this review a bit premature but as you’ve asked. I’m hoping I can get it right as it’s lovely.

15 February 2026
Unprompted review
Rated 5 out of 5 stars

Great extensions

Love these extensions. Bought two sets, one for when my colour is first done and one set for when it starts to fade a little. Makes such a difference to my hair as I have only recently started growing it and my hair is very fine. Thrilled with them. Would highly recommend

2 February 2026
Unprompted review

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