Naturyl Extensions Reviews 298

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 165 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product for its excellent quality and natural appearance, often noting how well the color matches their own hair and how easy it is to use and apply. Many people appreciate the confidence these extensions provide, especially those dealing with thinning hair, and highlight the value for money and the overall positive user experience. However, some customers experienced issues with color matching, leading to returns or the need to dye their own hair. A few others reported problems with product quality, such as hair coming off or not looking like human hair, and some found certain halo extensions caused discomfort or were not suitable for their hair type. There were also isolated complaints about orders not arriving or difficulties with customer service regarding cancellations and refunds.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with the... See more

Quality

Users express high satisfaction with the quality of the products, often highlighting the natural look and... See more

Order

Reviewers mention positive feedback about order, with many expressing satisfaction with the quality of items... See more

User experience

Customers consistently express satisfaction with the user experience, highlighting the ease of application... See more

Service

Consumers find service to be positive, with many reviewers highlighting fast shipping, great value, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never used extensions before and these are fantastic! Colour match is perfect and they feel very secure and forget I even have them on! I’ve had so many compliments since wearing them with peop... See more

Rated 5 out of 5 stars

I’m not given to writing reviews, but simply had to share how great these face framing extensions are. They are a perfect colour match for my highlighted hair and my hairdresser trimmed them when she... See more

Rated 5 out of 5 stars

The company colour matched me perfectly, first I had the extensions on a wire and they were lovely but a bit too much for me, so then I got the face framing ones and they are brilliant, a bit of thick... See more

Rated 5 out of 5 stars

Wow! I have been looking at these face framers for a while. Decided to try and I can honestly say they are amazing. Colour match couldn’t be any closer and they give just enough oompf without looking... See more

Company replied


Company details

  1. #5 of 21 best companies in Hair extensions supplier
  2. #11 of 18 best companies in Beauty Salon
  3. #5 of 10 best companies in Hair Extension Technician
  4. #38 of 107 best companies in Hair product shop
  5. #3 of 6 best companies in Hair Salon

Written by the company

We sell halo hair extensions made from 100% human hair. All our stock is UK based, we offer next day delivery and easy returns.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

298 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

These face framers are superb

These face framers are superb. You don't feel you have anything in and the postiche clip is very small and undetectable. I actually bought 2 sets as they are also good for bulking up back of hair. But in a normal day I just use the face framing. Colour was perfect. Blended in well. Would highly recommend. Also no damage like you would most likely get with extensions on super fine hair

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Great 5 star company & hair extensions

Great 5 star company & hair extensions! I bought two packs of slight variations in colour. My hairdresser was super impressed with them. He cut them to size for me. I use them at the front but also at the side to give my menopausal hair a little help by bulking it out. Wish they did clip-in fringes (bangs) too 🙏🏻

6 February 2026
Unprompted review
Rated 5 out of 5 stars

TikTok Issue but refund offered from Naturyl Extensions

I ordered Face Framing Hair Extension from Naturyl Extensions and have a delivery problem with TikTok.

Customer service at Naturyl have stepped in and offered a refund.

1 February 2026
Unprompted review
Naturyl Extensions logo

Reply from Naturyl Extensions

Sorry to hear. Could you send us an email to info@naturylextensions.com stating this review and we can help locate it. If you ordered through tik tok they deal with all of this from their warehouse, but we can do our best to help you.

Rated 5 out of 5 stars

Absolutely amazing product

Absolutely amazing product! Very soft and the color blended so well with my hair, you can’t even notice it nor you feel it as its so light.
I returned to purchase a different style.
Customer service responded very quickly with my enquiry and tue shipping was very fast.
Thank you

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Very helpful when I emailed about the colour. Quick delivery and real hair . I would highly recommend 😊

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic!!

I have never used extensions before and these are fantastic! Colour match is perfect and they feel very secure and forget I even have them on! I’ve had so many compliments since wearing them with people saying how nice my hair looks (obviously I don’t say I have extensions!!) Would highly recommend if you want a fuller look!

9 January 2026
Unprompted review
Rated 2 out of 5 stars

Returns will cost you £10

I tried to cancel my order shortly after making it but was told it was too late. I checked the website and returns cost £10 in admin fees. I do intend to return once my order arrives but not happy

21 January 2026
Unprompted review
Naturyl Extensions logo

Reply from Naturyl Extensions

Hey, we understand your concern, honestly we are all in to help you in this, can you please share this query with us via email mentioning 'TRUSTPILOT REVIEW' on subject, and we will help sort it out 100%. Please email us here info@naturylextensions.com

Rated 5 out of 5 stars

Extensions that feel like my own hair and help me feel more like myself again

I had to have my long hair cut 3 months ago owing to sudden stress resulting in it breaking. This was hard for me to manage because I'd always had long hair.
I tried a few different types of hair extension but needed to return them. I tried a Natural Extensions hair extension and couldn't believe just how much better it felt. The NE extensions are made from real hair & they actually feel right in terms of the weight of the hair on my head. I needed highlighted extensions because the treatment for my remaining hair was changing my hair colour. The staff at Natural Extensions couldn't have been kinder or more helpful when I needed to discuss, exchange and return one set of single colour hair extensions. Yes, they aren't the cheapest available but you really do get what you pay for. I cannot recommend this company enough. Wearing my NE hair I feel so much more confident to socialise without needing to disguise my shorter hair at the moment. It is growing back but my new hair extensions really help me feel more like myself .....plus they are really good quality, feel fabulous, are very well made and come with a lot of equipment and video links for how to wear them. 10/10

17 January 2026
Unprompted review
Rated 5 out of 5 stars

The best I’ve tried

The best I’ve tried! So lovely looking and shiny. Whilst also being so easy to use. Perfect if you have thick hair at the top but thin at the ends!!! Definitely worth buying ☺️⭐️⭐️⭐️⭐️⭐️

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautifully packaged

Beautifully packaged, excellent quality hair, soft and shiny.
My next purchase will probably be the pony tail extensions.
100% recommend this company.

6 November 2025
Rated 5 out of 5 stars

I ordered the face framing extensions…

I ordered the face framing extensions which arrived very quickly- I guessed the colour from the site and it was spot on. The hair is really good quality very soft and curls easily to match my own hair . I love them and would not hesitate to recommend both the company and the hair.

11 December 2025
Unprompted review
Rated 5 out of 5 stars

This is about my refund experience

This is about my refund experience. I am very pleased to confirm that I received my full refund today and the communications with Cleo at Naturyl was very positive and always prompt replies & updates. A really genuine tone and eager to assist. She oversaw the refund and kept in touch throughout. For that reason 5 stars to Cleo and appreciate the genuine service from Naturyl Extensions. I would like to add that when I did buy it on line, I received super quick; lovely packaging and again, prompt emails keeping me informed of delivery etc. I returned NOT because I didn't like it, but unfortunately I had to return the Halo; as when I took to my hairdresser to discuss shaping it in &without even looking at it, she told me impossible as I had a blunt-bob! I should have got her advice before buying. But you live and learn. Anyway, I returned immediately and receipt of return was acknowledged promptly 02 Dec. For a couple of weeks I did think I might have a challenge on my hands for the refund. There were a couple of emails to and fro in this regard chasing it; to be fair, I always got a swift response with my emails - apologising for delay and processing as quick as can. However, it's only fair that I take into consideration December must be an extremely busy month leading up to Xmas esp within the hair industry. I can honestly say they have been a super professional with a personal touch and refunded me no quibbles. Genuine and I approve !

6 January 2026
Unprompted review
Rated 5 out of 5 stars

These are great

These are great, asked for colour recommendation and it was spot on. Wear when I go out and they fit securely.

21 December 2025
Unprompted review

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