I have never used extensions before and these are fantastic! Colour match is perfect and they feel very secure and forget I even have them on! I’ve had so many compliments since wearing them with peop... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- #5 of 21 best companies in Hair extensions supplier
- #11 of 18 best companies in Beauty Salon
- #5 of 10 best companies in Hair Extension Technician
- #38 of 107 best companies in Hair product shop
- #3 of 6 best companies in Hair Salon
Written by the company
We sell halo hair extensions made from 100% human hair. All our stock is UK based, we offer next day delivery and easy returns.
Contact info
65 Littlebury Road, SW4 6DW, London, United Kingdom
- info@naturylextensions.com
- naturylextensions.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
These face framers are superb
These face framers are superb. You don't feel you have anything in and the postiche clip is very small and undetectable. I actually bought 2 sets as they are also good for bulking up back of hair. But in a normal day I just use the face framing. Colour was perfect. Blended in well. Would highly recommend. Also no damage like you would most likely get with extensions on super fine hair
Great 5 star company & hair extensions
Great 5 star company & hair extensions! I bought two packs of slight variations in colour. My hairdresser was super impressed with them. He cut them to size for me. I use them at the front but also at the side to give my menopausal hair a little help by bulking it out. Wish they did clip-in fringes (bangs) too 🙏🏻
TikTok Issue but refund offered from Naturyl Extensions
I ordered Face Framing Hair Extension from Naturyl Extensions and have a delivery problem with TikTok.
Customer service at Naturyl have stepped in and offered a refund.

Reply from Naturyl Extensions
Excellent customer service
Excellent customer service. Great product and easy to fit. Make a great difference.
Absolutely amazing product
Absolutely amazing product! Very soft and the color blended so well with my hair, you can’t even notice it nor you feel it as its so light.
I returned to purchase a different style.
Customer service responded very quickly with my enquiry and tue shipping was very fast.
Thank you
Great service
Great service. Very helpful when I emailed about the colour. Quick delivery and real hair . I would highly recommend 😊
Great product,real hair and good…
Great product,real hair and good colour,delivery quick ,I’ve already recommended you to someone
Fantastic!!
I have never used extensions before and these are fantastic! Colour match is perfect and they feel very secure and forget I even have them on! I’ve had so many compliments since wearing them with people saying how nice my hair looks (obviously I don’t say I have extensions!!) Would highly recommend if you want a fuller look!
Returns will cost you £10
I tried to cancel my order shortly after making it but was told it was too late. I checked the website and returns cost £10 in admin fees. I do intend to return once my order arrives but not happy

Reply from Naturyl Extensions
The color was spot on
The color was spot on! I hope you consider offering complete head clip-in sets soon.
Amazing, completely natural- looking hair extensions
It was great to be able to order samples to achieve a perfect match. Helpful advice on how to fit and care for the real hair extensions. A fast, efficient and professional service
Extensions that feel like my own hair and help me feel more like myself again
I had to have my long hair cut 3 months ago owing to sudden stress resulting in it breaking. This was hard for me to manage because I'd always had long hair.
I tried a few different types of hair extension but needed to return them. I tried a Natural Extensions hair extension and couldn't believe just how much better it felt. The NE extensions are made from real hair & they actually feel right in terms of the weight of the hair on my head. I needed highlighted extensions because the treatment for my remaining hair was changing my hair colour. The staff at Natural Extensions couldn't have been kinder or more helpful when I needed to discuss, exchange and return one set of single colour hair extensions. Yes, they aren't the cheapest available but you really do get what you pay for. I cannot recommend this company enough. Wearing my NE hair I feel so much more confident to socialise without needing to disguise my shorter hair at the moment. It is growing back but my new hair extensions really help me feel more like myself .....plus they are really good quality, feel fabulous, are very well made and come with a lot of equipment and video links for how to wear them. 10/10
The best I’ve tried
The best I’ve tried! So lovely looking and shiny. Whilst also being so easy to use. Perfect if you have thick hair at the top but thin at the ends!!! Definitely worth buying ☺️⭐️⭐️⭐️⭐️⭐️
Beautifully packaged
Beautifully packaged, excellent quality hair, soft and shiny.
My next purchase will probably be the pony tail extensions.
100% recommend this company.
I ordered the face framing extensions…
I ordered the face framing extensions which arrived very quickly- I guessed the colour from the site and it was spot on. The hair is really good quality very soft and curls easily to match my own hair . I love them and would not hesitate to recommend both the company and the hair.
Colour match was perfection
Colour match was perfection! Please you start doing whole head clip in sets 🙏
This is about my refund experience
This is about my refund experience. I am very pleased to confirm that I received my full refund today and the communications with Cleo at Naturyl was very positive and always prompt replies & updates. A really genuine tone and eager to assist. She oversaw the refund and kept in touch throughout. For that reason 5 stars to Cleo and appreciate the genuine service from Naturyl Extensions. I would like to add that when I did buy it on line, I received super quick; lovely packaging and again, prompt emails keeping me informed of delivery etc. I returned NOT because I didn't like it, but unfortunately I had to return the Halo; as when I took to my hairdresser to discuss shaping it in &without even looking at it, she told me impossible as I had a blunt-bob! I should have got her advice before buying. But you live and learn. Anyway, I returned immediately and receipt of return was acknowledged promptly 02 Dec. For a couple of weeks I did think I might have a challenge on my hands for the refund. There were a couple of emails to and fro in this regard chasing it; to be fair, I always got a swift response with my emails - apologising for delay and processing as quick as can. However, it's only fair that I take into consideration December must be an extremely busy month leading up to Xmas esp within the hair industry. I can honestly say they have been a super professional with a personal touch and refunded me no quibbles. Genuine and I approve !
These are great
These are great, asked for colour recommendation and it was spot on. Wear when I go out and they fit securely.
The extensions are beautiful
The extensions are beautiful, the colour match is perfect. It looks so natural when wearing it and so comfortable.
Highly recommend.
The hair is good quality and matches my…
The hair is good quality and matches my own well. It is easy to fix on and people complimented me on how it looks. I feel confident when I am wearing it. I am very pleased with it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.