Navexa Reviews 

316
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's ease of use, particularly for simplifying complex tax reporting and offering comprehensive insights into portfolio performance. Many appreciate its ability to save significant time and effort, with a great, responsive user interface for managing investments across various asset types. However, some customers also noted challenges with data import tools, finding them clunky or unreliable for certain brokers, sometimes requiring manual adjustments. A few other people felt customer support could be improved, citing difficulties reaching human assistance, experiencing slow or unhelpful responses, and issues with missing or changed information after updates.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting its ease of use and intuitive design,... See more

Product

Customers had positive experiences with the product, highlighting its effectiveness as a must-have tool for... See more

Customer service

People report ambiguous experiences with customer service, with many reviewers praising the prompt, clear,... See more

Website

Users describe ambiguous interactions with the website, with some finding it easy to use, intuitive, and... See more

Application

Customers consistently note ambiguous experiences with the app, with some finding it user-friendly and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Suggestion - new clients who are onboarding for first time should get one hour of phone time with a support person to ask all relevant questions at the beginning of their Navexa journey. Once a year... See more

Rated 4 out of 5 stars

Whilst this is a very good bit of software, the interaction between some trading companies and their import tool requires work. I use Vanguard Personal Investor, and when I upload several trades, it b... See more

Rated 5 out of 5 stars

Still early days for me since I started using this platform; here are the highlights though. - Strong focus on portfolio performance - Even though I used it only equity markets; it has support bo... See more

Rated 5 out of 5 stars

I'm a beginner investor and got to know Navexa recently. No other platform provides what Navexa does. They navigate the intricate tax legislation offering a good solution. Besides, Navarre add valu... See more


Company details

  1. Investment service

Written by the company

Track portfolios, performance, dividends and tax reporting in one platform. Free 14-day trial: https://www.navexa.com


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

316 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(316)

118 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Customer support excellent

Customer support excellent. Does the job of tracking well. Feels a bit expensive. Going to be a godsend however when Australia's new capital gains tax rules come into effect.

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy first time user for Tax reporting.

This is the first time I'm using Navexa to do my tax reporting and I'm amazed at how quick and easy it made it. The reports were automatic and I could see exactly how much CGT would cost me before making the decision to sell, so I did. I'm very happy with it and can't recommend Navexa highly enough.

18 May 2026
Rated 5 out of 5 stars

Easy onboarding of Investment…

Easy onboarding of Investment platforms. Great step by step instructions. Where there is confusion, the team at Navexa are very friendly, really helpful, down to earth and easy to talk to. They don't make you feel stupid at all. Even when you are feeling a bit that way.

28 May 2026
Rated 1 out of 5 stars

POOR FOLLOW UP SERVICE ON LO IN ON…

POOR FOLLOW UP SERVICE ON LO IN ON SITE.

sTILL WAITING AFTER 9 DAYS
E MAIL IS STILL NOT RECOGNISED

8 May 2026
Navexa logo

Reply from Navexa

Hi John, I've just emailed you asking for some more information so we can help you get logged in. If you could email us back with more info on the issue we'd be happy to help. Regards, Tom. Head of Customer Success at Navexa.

Rated 5 out of 5 stars

Exemplary

Hit the contact button as reports weren't loading. Within 2 minutes got a reply. Which was helpful also, asked further questions which were helpful and the someone else emailed me and fixed the report i needed....all with in minutes....such a great support system.....exemplary!!!!

20 May 2026
Unprompted review
Navexa logo

Reply from Navexa

Hi David, thanks for the review we appreciate it. We hope you enjoy Navexa. Regards, Tom. Head of Customer Success at Navexa.

Rated 5 out of 5 stars

Works well saves me money when I see…

Works well saves me money when I see accountant.

4 May 2026
Navexa logo

Reply from Navexa

Hi Col, great to hear it saves you some money when seeing the accountant. Happy Investing! Regards, Tom. Head of Customer Success at Navexa.

Rated 5 out of 5 stars

Easy peacy.

Once I was getting used to the ins and outs it became a thrill to work with and it serves all the purposes I have been looking for.

10 May 2026
Rated 5 out of 5 stars

The tax system is more complicated

The tax system is only becoming more complicated and as my investments are increasingly diversified, I needed something to help. Cue Navexa. I am better prepared for the 25/26FY and beyond. Thanks Nav.

8 May 2026
Rated 5 out of 5 stars

More than happy with Navexa experience

I contacted Navexa as was running out of time to get share reports and I had limited help with the other crowd I used to use. I actually had 2 people offer help almost immediately and with their advice, was able to forward the figures to them. I signed up to get the required reports for tax purposes and found them clearly set out. It was quite painless and I am more than satisfied with the assistance I was given. I will continue to use Navexa in future.

4 May 2026
Rated 5 out of 5 stars

Powerful Analytics, Clean Design, Outstanding Support

After encountering limitations with a competitor’s platform, I began searching for a better solution — and that’s what led me to Navexa. From the start of my extended trial, the experience has been outstanding. Support has been prompt, clear, and genuinely helpful, with James in particular consistently going above and beyond.

The platform itself has been equally impressive, especially with the mid‑April release of the new version. The depth of analytics, clean interface, and flexibility across asset types make it both powerful and easy to use. Subscribing after the trial was an easy decision.

Navexa delivers a rare combination of capability, usability, and exceptional support.

27 April 2026
Rated 5 out of 5 stars

Exceeded my expectation

Have tried ShareSight before. This is so much simpler. Has helped me better understand what i formation I need to collect and made tax prep super simple. Was planning in just using for a month or 2 for tax prep, but will permanently keep it for the value of record keeping and investments insight.

25 April 2026
Rated 5 out of 5 stars

Graphical Interface is my way of monitoring performance

(1) It does your taxes for you. Simple presentation of what you put in each box on the Australian Tax form; (2) I am a visual person and love seeing my Portfolio performance as a graph. You can drill down further with filters; (3) ––– Game Changer ––– the Benchmarking tool. I am in for the challenge of setting a goal and trying to hit it. Gamifying my trading has been excellent incentive to improve. And I have, huge performance increase. I am impressed!

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Australian tax support

Was looking for support for Australian tax. Found the purchase process to be very quick and easy.
Income calendar does not pickup all dividends due for a month so is a waist of time.
Layouts changed 24 hours after purchase and the new layouts are missing a lot of previously available info.

14 April 2026
Rated 5 out of 5 stars

Wish I'd found Navexa earlier

Easy to use, and excellent reporting functions. Able to import all of my past trades; just had to fix up some consolidations. This tool has given me insight into my investments that I wish I'd had years ago.

28 March 2026
Rated 5 out of 5 stars

Friendly even when it didn’t get off to…

Friendly even when it didn’t get off to the smoothest start. I think I kept trying to upload my portfolios during an outage. But staff were quick to assist me and notify me when it was back online. Even after only using Navexa for a short period of time. I can see how it’s going to save an incredible amount of time and stress and with the additional tools. Some key insights to my portfolio I’d been missing. Remember to watch the videos available on YouTube. They help!

2 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look