Navi Auto Transport 

Horrible experience all around. At delivery was forced to pay an extra $200 in order to get car. Never could get a human on the phone and the delivery and pick up were handled by an automated call. DO NOT use this company. I would not recommend them.

I was very skeptical in choosing a transport company after reading a lot of horror stories online and on Reddit. However, my cousin used Navi last year without any problems so I decided to go with them. I’m glad I did. Everything went smoothly. The price was the price and my car arrived without any issues the very next day… early in the morning. I booked on Saturday and had my car on Tuesday!! Of course my move was only Florida to Georgia, but still it was completely problem free. Thanks, Navi!

I am giving this company a 1 star because I can’t choose lower, I am not sure why their web page has so many 5 stars. I believe this is deceptive. I had such a horrible experience with my cars transport, company uses third party drivers that don’t care and have all the excuses. I called Navi about a month before my car was to be scheduled which the date was 7-22-26 in CT going to FL. My plans were for my husband and I to start driving to Fl and meet the driver by the 26th because I had made several appointments, well after waiting for the pickup for 3 days the show up on the 25th put us two days behind schedule, driver promised he would have the cars there Monday never happened he arrived Tuesday afternoon with what seam to more stories that I at this point did not care to hear. I paid almost 2k for this service based on their reviews CONSUMER BEWARE

I was thinking about using this company, however when I called to clarify the amount & the timeframe of pickup & drop off before I entered my card information. Whomever I spoke with was very impatient huffing and puffing also implied that I used a fake number in reference to my account which infact I wanted to get person to person information before doing so. I hung up and informed him that I won’t be using this company due to the fact that the costumer service with detailed information.

This the worst experience I've ever had with both the brooker and the carrier. Had issues and tried numerous times to speak to both parties and no solutions was ever giving. Made number calls and no response back and when I did speak to a rep from the broker they promise a call back with details and still waiting for that call to happen as well. This not a national company should be like and would not recommend them with the way they didn't respond. The carries almost two days late getting the vehicle then 3 days late delivery and trying to get in touch with both companies was impossible and left message and numbers with no return call. Smart Box Logistics llc was the carrier and would not give them any recommendations. They were quick to get money to get assigned after that was the communication went down from there.

The worst customer service. They lie about delivery times and the tracking service is not accurate (and additional cost). Car arrived 2 days later than planned resulting in additional rental car fees. DO NOT USE THIS COMPANY. No live customer service to help and when you use the online chat it simply reflects the wrong information.

Don't use this company straight scam . The company took $513 out of my account. I have cancer and a single mother. I just wanted my daughter car shipped to her . Sadly it never happened. Company kept telling me the different carriers had engine issues including one other carrier had a flat tire . Now Navi giving me a hard time to get a refund . I report company to my bank . The police is doing a full investigation. I told my son that works for the BBB .

If I could give a 0 I would!! Contracted and lined up pickup a week ahead of time. Navi called days ahead with pickup on wrong day we said we can’t do that day. They said they don’t have a pickup available we said ok well cancel, within an hour they “found” a deliverer! Made a dispatch notice and email to us - we paid $179 deposit they sent us details and the pickup company never existed or answered contact attempts. We were left waiting - Day of pickup Navi cancelled on us!! After the run around and talking to random service non English speaking operators sounded like call centers they told us no refund. We contacted credit card company and reported fraud. I think the whole transaction was fake to get $179!! The email and dispatch number were fake! We canceled then Navi left our bid on the dispatch board so other carriers had trouble helping us because it looked like we were double posting/bidding!! Finally after threats and a day worth of phone calls, we got Navi to take our listing on the dispatch board down (even though we had already canceled) so another truck company could bid it out!! It was like they were intentionally screwing with us! Huge Thank you thank you to AMERIFREIGHT who coached me through the process and had a truck lined up within 24 hrs for pickup from FL to IL. Buyer beware of Navi!! I think they’re in it for $179 per customer and never intend to actually deliver!

STAY AWAY! This is a horrible company to work with. They will lie to you. They will bait and switch on you. They will use every unethical tactic they know to squeeze every dollar they can get out of you. Stay away.

I Placed an order for a car transport for my son's car from Missouri to Georgia. The order being placed went smooth. I chose them because they had good reviews and a good BBB rating. Sadly that was the last smooth part of the experience. First was the price bait and switch. Contract signed for 629.00, they found a driver but the price was now over 700.00 next came the " the driver has canceled the pick up for Tuesday, truck broke down. A new transport was located for Wednesday but now the price was over 800.00, the car would be picked up Wednesday. My son gets a call and now the truck cant pick up until Thursday. My son is leaving on Friday morning to fly home. I call them again they get with the driver and now its going to be picked up on Wednesday between 9-11 pm and they wanted $940.00. Three price increases in 3 days. The truck was finally picked up Thursday at around midnight. This industry is full of untruths and bait and switches, no matter how much research you do, there is no protection and you are at the mercy of these companies.

This is a complete scam company! They lie about everything on the way, charged me without authorization and call me a billion times when I asked to cancel, and then didn't give my money back. Ever that works there just continues to lie to your face!

I went to Navi to transport my truck after issues with another company. I was on a very tight time line. Navi was excellent, they were professional and responsive. I would use them again.

Great communications from our driver. Professional and punctual at pick up and delivery.

My car was to be delivered by 5pm at night. I received a call that the driver was stuck in traffic. I said I would still like it delivered that day. Just after 9pm a very courteous driver handed over the car, electronic signature made with cash in hand. No complaint. He even took pictures to verify the condition of the car after delivery. I would highly recommend them. Consummate professionals!

We hired Navi for the first of three planned vehicle transports. Based on how the first one went, they won't be getting the other two.

The pickup dates changed after we'd agreed to them, so I cancelled the order. Navi then came back and said they could pick up on the 23rd and deliver on the 25th. I gave them the second chance.

The driver showed up late. Once the vehicle was loaded, the live tracking never worked. I called dispatch and got a lecture about how tracking isn't a priority, plus no fix. The carrier they contracted was worse: zero proactive updates and a delivery time that kept sliding. One of my people finally had to call and ask the driver to share his location manually.

The vehicle arrived. Everything around it was a mess, and at no point did anyone at Navi or the carrier take ownership of it.

I'll provide my order and tracking number to anyone who wants to verify this.

Beware!!!!
When you look at their page, everything looks great.
It is all a SCAM.
They have only good reviews on their page and FAQ are also FAKE.
Here is what they do:
-You sign in and you get a quote.
-After you pay your downpayment the send you a confirmation but need to increase the price.
-It is almost impossible to get someone to speak with.
-When you get someone in person it sounds like an asian call centre
-The carrier doesn't show up in the 3 day time frame they promised in the beginning.
-Our carrier cancelled but they will fin d a replacement asap
I cancelled order but they need to review the request of the cancellation now.

BAD experience. Don't hire them!!!!

Do NOT use this company. It is a scam. They sent me a quote and gave me a three day window and then the day before my first pickup date they called and told me that it will be over $100 more than what I was quoted. I agree, sign a different quote with the new amount and then they called to say that company can’t do it. They were not able to find anybody else to take my car for the three days of my pickup window and then they said they had found someone that can pick it up three days after that for an extra $400. Their customer service was absolutely horrible. I tried to cancel with them so I could go with a different company and everyone I talked to lied to me about the cancellation policy. Save yourself a major headache and don’t use them. The amount they quote is not what you will pay and they don’t honor the dates you request for pickup.

I booked through Navi 2 weeks in advance and talked with their representatives multiple times about the time constraints on when I could be available to get the car upon delivery at the destination. Multiple representatives assured me that the carrier could deliver the car within that window and even told me that the carrier could deliver on a Sunday if necessary. I also paid $100 extra for the car to be shipped on the top row. The car arrived on the bottom row and was filthy and after I was no longer available to inspect and accept delivery. This was despite the fact that the Navi representative claimed to have to spoken to the carrier 3 days before and received assurance that my car could be delivered on a Sunday. The carrier later informed me that they have had a problem with Navi making a lot of promises that they could not deliver and told me that they do not deliver on Sundays, contradicting what multiple Navi representatives told me. When I called to complain, “Jake” told me that they couldn’t guarantee when a car would be delivered because of too many variables outside of their control. He also refused to refund my $100 that I paid for the car to be on the top row because he assumed they put it on the bottom row for delivery to expedite the process upon delivery. “Jake” asked if I had a picture to prove the car was on the bottom row at delivery. I did and I forwarded it to him. He had no pictures or proof that the car was transported on the top row. He then said that the car was dirty when I turned it over to the carrier on the front end which was false. “Jake” refused to issue any refund. He had no response to the point that his associates represented that the car could be delivered on a Sunday if necessary. He also had no response when I told him that his representative claimed to have spoken to the carrier 3 days before. He then acted like he could no longer hear me to end the call. I will never use this company again as it is clear they will tell you anything to get your money on the front end and try to put any blame on the carrier if anything goes wrong. They claim to prioritize “transparency, communication, and client satisfaction above all else.” They fail miserably in all 3 and are instead unethical and unprofessional.

The first price quoted change 3x with an increase. Found one carrier who cancelled. Navi found a second carrier.
The time line was from pick up to delivery 4-5 days.
It ended up being 11 days. I heard every excuse in the book. Navi was IMPOSSIBLE to get to talk to someone who cared and could help. They us AI for90%of communication and that’s after your on hold for anywhere from15 minute to 25 minutes.
I can not understand how they have a good rating. They will try and blame the carrier they contracted with. Seriously, poor business relations with their contractors should not be the consumers problem

This is my second time using Navy the first time was great communication, pick it up in time my car and delivery it was from Atlanta to Houston, price fair.
The second time I booked my service with a month for reserve the day, the week before for pick it up, they call me for give me a next day pick it up time and I refused because wasn’t my dates
Will keep back and forth with days doesn’t work for me and changed priced all the time. So after too many phone calls, 2 days before the request day they founded a driver with my original price estimated
My car was pick it up and delivered on time!!!
Thank you for a very friendly driver and to Navy for look my best oportunities in the market
Sandra R.