Segway Navimow Reviews 163

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are highly satisfied with the product, praising its quality and performance, especially its ability to handle steep slopes and rough terrain. Many people found the user experience positive, highlighting the ease of setup, mapping, and operation through the intuitive app. The convenience of not having to manually mow and the excellent cut quality are frequently mentioned benefits. However, some customers experienced issues with the delivery service, noting damaged packages or delays. A few other people also felt that the app, while generally user-friendly, had some less intuitive features or consumed a lot of phone power. There were also occasional reports of the mower struggling with lawn edges or auto-mapping functions.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers are impressed with its... See more

User experience

Consumers find the user experience to be positive, with many praising the ease of setup and operation,... See more

Quality

People report positive experiences with quality. Many consumers are impressed with the mowers' performance,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. While many customers praise fast shipping, quick... See more

Application

Reviewers highlight ambiguous aspects of the app. While some customers praise its user-friendliness, quality,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love my Navimow but it still has some issues despite being the top of the line. It is terrible at dealing with the edges of my lawn and regularly gets stuck putting a wheel off. I think the X4 would... See more

Rated 4 out of 5 stars

I ordered the Navi mow X450 to mow the yard immediately around my house and garage that I tend with my electric Ryobi self-propelled. I had not entertained running this mower in the areas that I use... See more

Rated 4 out of 5 stars

It doesn't mow as nice as my current mower, ... yet (e.g. treating tall weeds as obstacles to avoid). The software uses a lot power on my phone and is less than 100% intuitive for some features (e.g.... See more

Rated 5 out of 5 stars

It was a little challenging setting up the boundaries, but overall it is mowing great, I set it up Sunday and did its first mow and since then it has did 3 scheduled mows without any difficulty. I am... See more


Company details

  1. Garden
  2. Lawn Mower Shop

Written by the company

Welcome to the official Trustpilot page for Segway Navimow. The lawn and garden are a very important part of the home. This is where life happens. Morning coffee. Kids playing. Quiet evenings. At Navimow, we have one clear goal: to give time back to people. As the World's No.1 Brand in Wire Free Robotic Lawn Mower Volume Sales*, Segway Navimow combines cutting-edge robotics with everyday practicality to help you enjoy a life without boundaries. Powered by Segway's spirit of innovation and over 20 years of experience in the robotic sector, Navimow developed the Exact Fusion Locating System (EFLS) capable of centimeter-level precise positioning and continues to enhance its offerings with groundbreaking features. Today, Navimow serves households in more than 40 countries with 400,000 user bases, including Germany, France, Denmark, the US, the UK, Australia, and more. We believe that great technology should be matched by great support. We are here on Trustpilot to listen to your feedback, learn from your experiences, and ensure that your journey with Navimow is as smooth as your lawn. Thank you for choosing Segway Navimow. We look forward to hearing your story.


Contact info

4.1

Great

TrustScore 4 out of 5

163 reviews

5-star
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Replied to 51% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

An amazing piece of engineering

An amazing piece of engineering! So easy to set up and operate… great software.., easy to map multiple areas to mow and schedule… just disappointing that I purchased early and missed out on the $200 discount… but worth it to make sure I was able to have the X430 for the entire mowing season.

4 April 2026
Rated 4 out of 5 stars

Damaged Mowgate returned

Original review was a 2 star after receiving a damaged mowgate. As of writing this now, I have sent the damaged one back and I am awaiting a new one. Hopefully this process occurs this week. The process was not hard to get a replacement but is a slow one.

4 April 2026
Segway Navimow logo

Reply from Segway Navimow

Dear Customer,

Thank you for your message, and I’m really sorry to hear that your Mowgate arrived damaged — I completely understand how frustrating it is, especially after having a good experience with your Navimow X430.

I’ve reviewed your previous contact with our team, and I agree that this should have been resolved more efficiently. Please rest assured that I have already followed up internally and urged our support team to prioritize your case as soon as they are back online.

We will make sure the next steps (refund or replacement) are handled as quickly and smoothly as possible, without further inconvenience to you.

Thank you for your patience, and again, I sincerely apologize for the experience. We’ll take care of this for you.

Rated 5 out of 5 stars

Love my Navimow X430

Love my Navimow X430. Easy to set up, map and mow. Spectacular app...very intuitive. The robot does an amazingly thourough job depending on how detailed you are in mapping. I have a complex yard with 35° slopes, odd shaped mulch beds, street curbs, etc. Nothing is a problem. It is one of those things that just works!

4 April 2026
Rated 1 out of 5 stars

Coupon codes did not work despite terms…

Coupon codes did not work despite terms saying they were applicable. “Live” chat support took 2+ hours to find an answer.

Update: Navimow contacted me about this review and apologized (exactly what they responded here publicly). They offered me free cutting blade replacements, which was appreciated. They have asked me to update my review here, so I have added this additional information but the substance of my initial review remains unchanged.

2 April 2026
Segway Navimow logo

Reply from Segway Navimow

Dear customer,

We’re really sorry to hear about your experience — this is definitely not the standard we aim to provide.

Regarding the coupon code issue, we understand how frustrating it must have been when it didn’t work as expected despite meeting the stated terms. This is something we take seriously and will review internally to prevent similar issues.

We also sincerely apologize for the long wait time on live chat. A 2+ hour delay is far from acceptable, and we are actively working on improving our response times to better support our customers.

Thank you for your feedback — it helps us improve.

Sorry again for this.

Rated 5 out of 5 stars

I tried to delay my purchase even after…

I tried to delay my purchase even after talking to support, but the shipping team shipped anyways and I needed to scramble to get my mover stored while I was out of town.

I further worked with support and they were great and made it right.

2 April 2026
Segway Navimow logo

Reply from Segway Navimow

Dear customer,

We’re really sorry to hear about your experience — we understand how frustrating that must have been, especially while you were out of town.

We’d like to look into this further and understand what happened. Our team will reach out to you directly to gather more details and assist you with a proper resolution.

Thank you for bringing this to our attention — we appreciate your patience.

Sorry again for this.

Rated 4 out of 5 stars

Love my Navimow but it still has some…

Love my Navimow but it still has some issues despite being the top of the line. It is terrible at dealing with the edges of my lawn and regularly gets stuck putting a wheel off. I think the X4 would benefit significantly from LIDAR. Also, I wanted to locate the unit next to my house but without a perfect view of the sky, I cannot get the mower to accept that as a base. Ideally, I should be able to have the unit be able to move in and out of sky view given the local antenna and the advertised RTK and 4G capability. Hopefully this can be addressed with software updates.

2 April 2026
Rated 5 out of 5 stars

Excellent Support

I’m giving 5 stars primarily for the fantastic customer service. I made an error during checkout, but the Navimow team corrected it effortlessly and kept me in the loop the entire time. I received my order yesterday and everything looks like great quality. It’s rare to find support this responsive and helpful. Extremely satisfied!

1 April 2026
Rated 5 out of 5 stars

Super Impressed With This Mower!

I'm several days into having my Navimow H220 in charge of my yard...and I couldn't be more satisfied. It was pretty much an "out of the box" implementation. A few things to set up with the app, get the onboard software updated, give it some waypoints, and it was off and mowing! Plus, the cut angle feature was a pleasant surprise. I thought I would need to set that for my mow schedule, but it automatically changes it each time it starts a new job. I literally don't have to think twice about it doing a great job. Plus, the lines on my yard look amazing! I can't wait to get the Navimow Gate installed in my fence so that it has the ability to seamlessly move from front to back yards. It will truly be a near-zero-touch effort for lawn maintenance...and I just gained 1.5hrs-2.5hrs a week back with my family. My neighbors are already jealous.

2 April 2026
Rated 4 out of 5 stars

The mower itself does a great job but alot of room for improvement

The mower itself does a great job, though it would be better if it could get closer to the edges — even with the beta feature turned on, it still leaves quite a bit for me to clean up with the weed eater. My biggest complaint is the automatic gate opener, which is inconsistent and takes a couple of tries to trigger. I ended up super gluing another magnet to the front, which helped a little but didn’t fully solve it. Overall I’m happy with what it does, but there’s a lot of room for improvement.

21 March 2026
Rated 2 out of 5 stars

Serious issues while operating on a…

Serious issues while operating on a 20-30° slope. Spinning tires does not make for a pretty yard. I will follow up with your support team as this is a major issue for me but should be able to resolved with some tweaks.

1 April 2026
Segway Navimow logo

Reply from Segway Navimow

Dear Customer,

Thank you for reaching out to our customer support team regarding the issue with your product. We truly appreciate your proactive approach and the trust you've placed in our after-sales team.

To ensure your issue is handled properly, we have assigned a dedicated team member to closely monitor the resolution process. We are committed to providing you with the best possible support and making sure your problem is resolved efficiently.

Please check your inbox for our communication. If you cannot find our email, kindly review your spam/junk folder as well. Alternatively, you can contact us directly at support-navimow@rlm.segway.com
. When doing so, please use "TP Review" in the subject line, as this will help us quickly locate your information and prioritize your case.

We look forward to the opportunity to address your concerns and ensure your experience with us is improved.

Sincerely,
Segway Navimow Support Team

Rated 3 out of 5 stars

The app is not great

The app is not great. Needs work. Setup is not out of the box easy for creating maps if you have a complex yard. Had to use reddit to find work around for a few issues and I have not tested them as of yet. I am tech savvy, but this is not intuitive.

1 April 2026
Segway Navimow logo

Reply from Segway Navimow

Dear Customer,

Thank you for sharing your valuable feedback and suggestions regarding our app. We truly appreciate your input and take your concerns seriously.

We have arranged for a dedicated team member to reach out to you directly. Kindly check your inbox (and also review your spam/junk folder). We look forward to your response so we can better understand any difficulties you've encountered while using the app and investigate whether the issue is due to incorrect usage or a potential fault.

If you have any further requests regarding product improvements or new features, please feel free to contact our customer service team via email at support-navimow@rlm.segway.com
. Your suggestions are invaluable in guiding our product development.

Once again, thank you for your feedback. We are committed to improving your experience with us.

Sincerely,
Segway Navimow Support Team

Rated 5 out of 5 stars

I recently purchased the blades from…

I recently purchased the blades from the Navimow website to replace for the first time. I was surprised to get the notice indicating it was time they should be replaced. Went to the website to order and they were delivered timely, I received notifications during the process of when they were expected to arrive. Very easy to replace.

31 March 2026

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