Love my Navimow but it still has some issues despite being the top of the line. It is terrible at dealing with the edges of my lawn and regularly gets stuck putting a wheel off. I think the X4 would... See more
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Welcome to the official Trustpilot page for Segway Navimow. The lawn and garden are a very important part of the home. This is where life happens. Morning coffee. Kids playing. Quiet evenings. At Navimow, we have one clear goal: to give time back to people. As the World's No.1 Brand in Wire Free Robotic Lawn Mower Volume Sales*, Segway Navimow combines cutting-edge robotics with everyday practicality to help you enjoy a life without boundaries. Powered by Segway's spirit of innovation and over 20 years of experience in the robotic sector, Navimow developed the Exact Fusion Locating System (EFLS) capable of centimeter-level precise positioning and continues to enhance its offerings with groundbreaking features. Today, Navimow serves households in more than 40 countries with 400,000 user bases, including Germany, France, Denmark, the US, the UK, Australia, and more. We believe that great technology should be matched by great support. We are here on Trustpilot to listen to your feedback, learn from your experiences, and ensure that your journey with Navimow is as smooth as your lawn. Thank you for choosing Segway Navimow. We look forward to hearing your story.
Contact info
98 Spit Brook Rd. Suite 2203, 03062, Nashua, United States
- navimowsupport-us@rlm.segway.com
- navimow.com
Replied to 51% of negative reviews
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An amazing piece of engineering
An amazing piece of engineering! So easy to set up and operate… great software.., easy to map multiple areas to mow and schedule… just disappointing that I purchased early and missed out on the $200 discount… but worth it to make sure I was able to have the X430 for the entire mowing season.
Damaged Mowgate returned
Original review was a 2 star after receiving a damaged mowgate. As of writing this now, I have sent the damaged one back and I am awaiting a new one. Hopefully this process occurs this week. The process was not hard to get a replacement but is a slow one.

Reply from Segway Navimow
Love my Navimow X430
Love my Navimow X430. Easy to set up, map and mow. Spectacular app...very intuitive. The robot does an amazingly thourough job depending on how detailed you are in mapping. I have a complex yard with 35° slopes, odd shaped mulch beds, street curbs, etc. Nothing is a problem. It is one of those things that just works!
My Navimow is still missing some spots…
My Navimow is still missing some spots even after turning vision fence off. Satisfied but could be better.
Love the x430…
Ease of order and information provided made for a simple choice. X430 has been great!
Coupon codes did not work despite terms…
Coupon codes did not work despite terms saying they were applicable. “Live” chat support took 2+ hours to find an answer.
Update: Navimow contacted me about this review and apologized (exactly what they responded here publicly). They offered me free cutting blade replacements, which was appreciated. They have asked me to update my review here, so I have added this additional information but the substance of my initial review remains unchanged.

Reply from Segway Navimow
Ordering process was easy and well…
Ordering process was easy and well considered. Delivery was well planned and communicated, mower arrived on time and in good shape. 10/10.
I have an older auto mower but Navimow…
I have an older auto mower but Navimow is by far better. Highly recommend.
I tried to delay my purchase even after…
I tried to delay my purchase even after talking to support, but the shipping team shipped anyways and I needed to scramble to get my mover stored while I was out of town.
I further worked with support and they were great and made it right.

Reply from Segway Navimow
Love my Navimow but it still has some…
Love my Navimow but it still has some issues despite being the top of the line. It is terrible at dealing with the edges of my lawn and regularly gets stuck putting a wheel off. I think the X4 would benefit significantly from LIDAR. Also, I wanted to locate the unit next to my house but without a perfect view of the sky, I cannot get the mower to accept that as a base. Ideally, I should be able to have the unit be able to move in and out of sky view given the local antenna and the advertised RTK and 4G capability. Hopefully this can be addressed with software updates.
Easy to order....email communication…
Easy to order....email communication after purchase can be improved. Overall....a good product.
Excellent Support
I’m giving 5 stars primarily for the fantastic customer service. I made an error during checkout, but the Navimow team corrected it effortlessly and kept me in the loop the entire time. I received my order yesterday and everything looks like great quality. It’s rare to find support this responsive and helpful. Extremely satisfied!
Fast response and good quality!
Super Impressed With This Mower!
I'm several days into having my Navimow H220 in charge of my yard...and I couldn't be more satisfied. It was pretty much an "out of the box" implementation. A few things to set up with the app, get the onboard software updated, give it some waypoints, and it was off and mowing! Plus, the cut angle feature was a pleasant surprise. I thought I would need to set that for my mow schedule, but it automatically changes it each time it starts a new job. I literally don't have to think twice about it doing a great job. Plus, the lines on my yard look amazing! I can't wait to get the Navimow Gate installed in my fence so that it has the ability to seamlessly move from front to back yards. It will truly be a near-zero-touch effort for lawn maintenance...and I just gained 1.5hrs-2.5hrs a week back with my family. My neighbors are already jealous.
The mower itself does a great job but alot of room for improvement
The mower itself does a great job, though it would be better if it could get closer to the edges — even with the beta feature turned on, it still leaves quite a bit for me to clean up with the weed eater. My biggest complaint is the automatic gate opener, which is inconsistent and takes a couple of tries to trigger. I ended up super gluing another magnet to the front, which helped a little but didn’t fully solve it. Overall I’m happy with what it does, but there’s a lot of room for improvement.
fun and new way of mowing the lawn
fun and new way of mowing the lawn - my favorite part is it is quiet
Serious issues while operating on a…
Serious issues while operating on a 20-30° slope. Spinning tires does not make for a pretty yard. I will follow up with your support team as this is a major issue for me but should be able to resolved with some tweaks.

Reply from Segway Navimow
The app is not great
The app is not great. Needs work. Setup is not out of the box easy for creating maps if you have a complex yard. Had to use reddit to find work around for a few issues and I have not tested them as of yet. I am tech savvy, but this is not intuitive.

Reply from Segway Navimow
I recently purchased the blades from…
I recently purchased the blades from the Navimow website to replace for the first time. I was surprised to get the notice indicating it was time they should be replaced. Went to the website to order and they were delivered timely, I received notifications during the process of when they were expected to arrive. Very easy to replace.
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