Pip was fantastic with her advice when fitting my daughter’s new body protector. Very considerate and thorough - a great experience! Thank you :)
Company replied
Location
Switch locationUnit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF Cannock, Staffordshire, GB
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See what reviewers are saying
A good selection of clothing and boots and plenty of equestrian every day items also good selection of horse feeds , everything really on stop shopping Staff always helpful and pleasant. Stores a... See more
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We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing... See more
Company replied
Absolutely fantastic service from Naomi at Cannock today. We went in for yard boots. She went and got several pairs out for my daughter to try. Even offered price match on boot when found online... See more
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Company details
- #15 of 22 best companies in Equestrian Shop
- #239 of 600 best companies in Clothing Shop
- #7 of 7 best companies in Horse-Riding Service
- #62 of 89 best companies in Outdoor clothing and equipment shop
- #176 of 262 best companies in Pet shop
About Naylors - Cannock
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF, Cannock, Staffordshire, United Kingdom
- 01543 479540
4.9
Excellent
878 reviews
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Service staff
Our experience was great in Cannock,went in yesterday to mainly look for a body protector , the staff was limited but worked super hard to get to each customer , Pip really helped me with my fittings and was super helpful as we did struggle to find the right one that fit , got it in the end , secondly Kelly was also brilliant with her great advice with rugs and sizes , super helpful , we are always happy when we leave , great service and great staff couldnt ask for more
12 October 2024
Unprompted review
Reply from Naylors - Cannock
We're thrilled to hear about your positive experience! It's wonderful to know that our staff went above and beyond to help you find the perfect body protector. Pip and Kelly's dedication to providing excellent customer service is truly appreciated. We're so glad you were happy with your purchase and left feeling satisfied. We do hope you will visit the Cannock store in the future.
Fantastic advice and help from the…
Fantastic advice and help from the staff!
Got lots of time for customers!
Would 100% recommend!
Thank you very much!
12 October 2024
Unprompted review
Reply from Naylors - Cannock
We're so glad to hear you had a positive experience with our staff. We appreciate your kind words and are thrilled you would recommend us. We hope to see you in Cannock again in the future.
Thank you Kelly for all your help with…
Thank you Kelly for all your help with working out the best feed for my new addition!! Made it all much less stressful and a huge help! Thank you again!! Lovely shopping experience x
12 October 2024
Unprompted review
Reply from Naylors - Cannock
We're thrilled to hear you had a positive shopping experience! We appreciate your kind words about Kelly's assistance. We strive to provide excellent customer service and are glad we could help make the process less stressful for you and find a feed that fits best to your horses requirements.
Staff are very helpful and friendly
Staff are very helpful and friendly
11 October 2024
Unprompted review
Reply from Naylors - Cannock
We're so glad to hear you had a positive experience with our staff at our Cannock Store. Their friendliness and helpfulness are important to us.
Made to feel very welcome
Made to feel very welcome, and had lots of help.
Served by kelly
11 October 2024
Unprompted review
Reply from Naylors - Cannock
We're so glad to hear you had a positive experience. It's wonderful that you felt welcome and received the assistance you needed. We will pass your feedback to Kelly.
Amazing customer service has everything…
Amazing customer service has everything you can think of and perfect prices
11 October 2024
Unprompted review
Reply from Naylors - Cannock
Great to see you have had such a great experience when visiting the Cannock store. We appreciate the feedback confirming you are happy with the range of stock and prices available. We do hope to see you again in the future.
Brilliant experience.
I went to Naylors for a new hat and body protector.
The staff we very helpful, knowledgeable and friendly in assisting me find the correct fit.
They offer a large range of items in their store also.
I will defiantly be returning for my next purchases.
5 October 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for such a lovely review after visiting our Cannock store. Its great to hear that the staff were very helpful, knowledgeable and friendly. Here at Naylors we strive to provide our customers with a wide range of products in all our stores. We look forward to seeing you again in the future.
Amazing service amazing ladies
Amazing service amazing ladies
Thankyou very much
1 October 2024
Unprompted review
Reply from Naylors - Cannock
We're so glad to hear you had a positive experience. Thank you for your kind words! We hope to be of assistance in the future.
Fantastic visit
We came into store looking for yard boots and had a great time! Pip, the store assistant, was fantastic. She knew which range of boot would be good for my teenager (womans foot size but child leg height). Pip was knowledgable and extremely helpful. She found not only yard boots but also new riding boots and chaps which fitted like a glove. We will certainly be back to Naylors! Thank you so much!
21 September 2024
Unprompted review
Reply from Naylors - Cannock
Great to have such a fab review for Pip and our Cannock store. We strive to provide our customers with the best customer service and to assist our customers with our knowledge of our products ensuring that you then have all information to make the best purchase for you. We do hope to see you again in the future .Thank you for taking the time to review.
Staff not knowing consumer law
In July I bought an expensive pair of Ariat boots that were supposed to be waterproof . After 6 weeks they were leaking . I took them back to Naylors with box and receipt. A sales lady asked me if I had contacted Ariat about this matter , I said no as my gripe is with them as retailers not Ariat . She went to talk to her supervisor and came back and told me ‘ as a favour ‘ and against their policy of 28 days , she would refund my money .
This is only if I changed my mind , not if the goods weren’t of merchantable quality
If I had been a timid person I would have gone away with leaky boots and out of pocket by £145 , luckily I’m not . I got a refund and bought some other boots
Is this poor staff training or company policy to give incorrect information to customers ?
14 September 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a review about your experience at our Cannock store. We are sorry to hear that your Ariat Boots started to leak after 6 weeks of use.
All potential faulty claims raised to us online and in store should certainly be investigated with the products warranty period in consideration.
The store have been contacted and your experience fed back for this to be looked into internally
best shopping experience…
Just had the best shopping experience of my life at Naylors thanks to Pip (the shop assistant). Taking two horse mad girls is never easy, but she was patient, attentive and responded fantastically to the numerous request made by us. The range was good and both girls got everything they went for. A huge thank you to Pip and the staff team. Will definitely be returning!
21 September 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for leaving a great review for Pip and our Cannock Store. We are pleased that you have been happy with the range of products available to you in the store and that Pip and the rest of the team have made the experience a great one. All our staff are there to assist you with any query you have there is no limit to the amount of questions our customers ask. We are happy to hear that your girls got everything that they went in for and we look forward to seeing you again in the future.
Sue was really great when fitting my…
Sue was really great when fitting my hat and body protector and was great help overall
6 September 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a lovely review about your visit to our Cannock store. It is great to hear that Sue was able to assist you in finding the best hat and body protector. We do hope to see you in store again soon.
I regularly shop at Naylors and find…
I regularly shop at Naylors and find everyone super helpful and professional! I wouldn’t go anywhere else and know I can always rely on the girls for advice when I need it! Also stocks the best treats!!
6 September 2024
Unprompted review
Reply from Naylors - Cannock
We are dedicated to providing our customers with an excellent service and it is great to hear that you enjoy your visits to our Cannock Store and we hope this continues. Thank you for taking the time to leave your review and we hope to see you in store again soon.
Reply from Naylors - Cannock
Thank you for taking the time to leave a review about your visit to our Cannock store. It is great to hear that you're happy with the service that you received. We hope to see you in store again soon.
Great 15% Off feed & bedding should do…
Great 15% Off feed & bedding should do this more 😊
24 August 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for the feedback on our recent offer on feed and bedding, this will be passed on internally. We aim to provide our customers with great offers and feedback is vital for us moving forward to allow us to continue to offer the best products and prices to our customers. We hope we can continue this in the future.
The lady was very helpful
The lady was very helpful and was very very patient with how many helmets I wanted to try
23 August 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a review on your recent visit to Cannock. We are dedicated to providing our customers with a excellent service, and happy that you were able to try on multiple hats and find the one that was suitable. We look forward to seeing you again soon.
Brilliant service
Tash was amazing yesterday, she was professional, efficient and really took time and care to ensure I had the right riding hat for me!
9 August 2024
Unprompted review
Reply from Naylors - Cannock
Super pleased to hear such great feedback from your visit to Cannock. Tash is a great member of the team assisting customers with her knowledge and experience which is invaluable. We do hope to see you again soon and thank you for taking the time to leave a review.
Great personal service
Served by Kelly, great advice and patience while we tried on and found the perfect yard boots. Couldn’t have asked for more.
19 July 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a review about you visit to our Cannock store. It is great to hear that Kelly was able to advise and help in finding you the perfect pair of yard boots. We hope to see you in store again soon.
Would highly recommend!!
Absolutely superb service from Bev and cashier my daughter brought a hat and body brace along with a few treats and the fitting was so thorough and Bev was fantastic. Quick, effective and reassuring service. The cashier (whose name we didn’t catch!) reminded me to use my blue light discount and gave us a loyalty card for a very expensive purchase. Definitely be coming back despite the journey!
19 July 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to review our Cannock store and your recent visit we are super pleased that Bev and our cashier assisted on your visit ensuring that you received great customer service and providing a loyalty card for future purchases. We do look forward to seeing you in the future.
SAVED THE DAY.
I had to visit Naylors in Cannock to purchase a bottle of “Purple Spray”, a vital part of our horsey first aid kit but I couldn’t locate it.
Fortunately for me I asked an amazing member of the team to help me. This lovely lady, Tasha was a mind of information and knowledge. She advised me that the Gold Label iodine spray was a really good alternative. I had never used this product before, in fact I’d never heard of it but Tasha reassured me of the products benefits, ease of application and is always in stock. Consequently I purchased 2 bottles, brilliant stuff and does the job even better than Purple Spray.
Tasha, thank you so much for your help and advice, if you hadn’t been there on that morning I would have walked out of Naylors empty handed. You have made me aware of a product I didn’t know existed, well done.
This is what puts Naylors at the top of the league when it comes down the staff, any company is only as good as the people they employ and with Tasha, Naylors have employed a diamond.
This lady is brilliant. She is very knowledgeable, extremely polite and courteous, good at sales without being ‘pushy’ and very well trained. The fact that Tasha has such a wealth of knowledge about all the many items that Naylors stock and sell is simply breathtaking.
Tasha, thank you so much, my hero, you saved the day.
Regards,
Trevor Hayward
6 June 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave such an amazing review about your experience at our Cannock store. It is great to hear that Tasha was able to assist you with your purchase and was able to help guide you on the alternative products we have available. We hope to see you in store again soon.
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