We were served today by sue who spent so much time fitting my daughters new hats and boots and making sure everything was perfectly fitted for them and then took the time to advise how to care for the... See more
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Location
Switch locationUnit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF Cannock, Staffordshire, GB
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We have visited Naylor’s a number of times and now wouldn’t go anywhere else. In our latest visit, Holly was amazingly patient and helpful to us when we needed to buy new riding boots for our growing... See more
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Absolutely fantastic service from Naomi at Cannock today. We went in for yard boots. She went and got several pairs out for my daughter to try. Even offered price match on boot when found online... See more
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Visited the store to purchase a new riding hat. I wanted try on a few in store having being unsuccessful choosing one that fitted correctly online. I was very pleased to see lots of hats with differen... See more
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Company details
About Naylors - Cannock
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Unit 4 Wyrley Brook Retail Park, Vine Lane, WS11 0XF, Cannock, Staffordshire, United Kingdom
- 01543 479540
4.9
Excellent
883 reviews
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Brilliant shop and fantastic staff
Having looked everywhere for an equine shop, we stumbled across Naylors. So glad we did! Pip was absolutely fantastic: she was so patient with our daughter and so thorough in her provision of the correct riding hat to suit her needs. Despite her shift finishing, Pip stayed with us, trying on numerous hats to ensure the right fit. All of the staff were extremely friendly and helpful and we weren’t rushed in any way, despite it being closing time when we left. Highly recommend this shop.
2 November 2024
Unprompted review
Reply from Naylors - Cannock
We are so pleased to hear about your positive experience at our shop. It's wonderful to know that Pip was able to provide such excellent customer service and ensure your daughter received the riding hat to suit her needs. We strive to create a welcoming and helpful environment for all our customers, and we're delighted that you found our staff to be friendly and accommodating. Thank you for your kind words and for recommending our shop.
Dark shop ..Staff unhelpful ..Lack of…
Dark shop ..Staff unhelpful ..Lack of current products
1 November 2024
Unprompted review
Reply from Naylors - Cannock
We understand your frustration with your recent experience. We strive to provide a positive shopping environment and we're disappointed to hear that you found our store lacking. We appreciate your feedback and will use it to improve.
Pip was great
Pip was great. Quick yet thorough hat fitting, knowledgable and personable. She had my mum in stitches as we were walking out the door.
Fabulous service, Pip. Thank you!
27 October 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for your kind words regarding the service you received from Pip at our Cannock store. We aim to provide our customers with an excellent experience and are glad to hear that Pip was able to assist in fitting your hat.
We hope to see you in store again soon.
Vert friendly and helpful memeber of staff.
I needed some supplements and Bev was extremely helpful and knowledgeable on the products, ensuring I chose the most appropriate one. She also advised me on some clothing items and is a very good sales woman!! It's a much better experience when staff are so friendly.
27 October 2024
Unprompted review
Reply from Naylors - Cannock
We appreciate your kind words about Bev's outstanding service. It's wonderful to hear that she went above and beyond to help you find the right products and provide helpful advice. We strive to create a positive and supportive shopping experience for all our customers.
Really friendly and helpful staff
Really friendly and helpful staff, offered to hold my friends little dog for me while I tried on clothes and then held her for me for ages while I was indecisive about riding tights, trying on one million pairs! 😂 she had a whale of a time destroying a tennis ball with the lovely lady, think it was the highlight of her day!! The lady said it was the highlight of hers too 🥰 made my life so much easier trying clothes on and found a pair of riding tights that matched what I needed :-)
26 October 2024
Unprompted review
Reply from Naylors - Cannock
We're so happy to hear about your positive experience! It's wonderful that our staff was able to make your shopping trip more enjoyable by taking care of your friend's dog. We appreciate you taking the time to share your experience and look forward to seeing you again in our Cannock Store. Thank you for taking the time to review.
Service staff
Our experience was great in Cannock,went in yesterday to mainly look for a body protector , the staff was limited but worked super hard to get to each customer , Pip really helped me with my fittings and was super helpful as we did struggle to find the right one that fit , got it in the end , secondly Kelly was also brilliant with her great advice with rugs and sizes , super helpful , we are always happy when we leave , great service and great staff couldnt ask for more
12 October 2024
Unprompted review
Reply from Naylors - Cannock
We're thrilled to hear about your positive experience! It's wonderful to know that our staff went above and beyond to help you find the perfect body protector. Pip and Kelly's dedication to providing excellent customer service is truly appreciated. We're so glad you were happy with your purchase and left feeling satisfied. We do hope you will visit the Cannock store in the future.
Fantastic advice and help from the…
Fantastic advice and help from the staff!
Got lots of time for customers!
Would 100% recommend!
Thank you very much!
12 October 2024
Unprompted review
Reply from Naylors - Cannock
We're so glad to hear you had a positive experience with our staff. We appreciate your kind words and are thrilled you would recommend us. We hope to see you in Cannock again in the future.
Thank you Kelly for all your help with…
Thank you Kelly for all your help with working out the best feed for my new addition!! Made it all much less stressful and a huge help! Thank you again!! Lovely shopping experience x
12 October 2024
Unprompted review
Reply from Naylors - Cannock
We're thrilled to hear you had a positive shopping experience! We appreciate your kind words about Kelly's assistance. We strive to provide excellent customer service and are glad we could help make the process less stressful for you and find a feed that fits best to your horses requirements.
Staff are very helpful and friendly
Staff are very helpful and friendly
11 October 2024
Unprompted review
Reply from Naylors - Cannock
We're so glad to hear you had a positive experience with our staff at our Cannock Store. Their friendliness and helpfulness are important to us.
Made to feel very welcome
Made to feel very welcome, and had lots of help.
Served by kelly
11 October 2024
Unprompted review
Reply from Naylors - Cannock
We're so glad to hear you had a positive experience. It's wonderful that you felt welcome and received the assistance you needed. We will pass your feedback to Kelly.
Amazing customer service has everything…
Amazing customer service has everything you can think of and perfect prices
11 October 2024
Unprompted review
Reply from Naylors - Cannock
Great to see you have had such a great experience when visiting the Cannock store. We appreciate the feedback confirming you are happy with the range of stock and prices available. We do hope to see you again in the future.
Brilliant experience.
I went to Naylors for a new hat and body protector.
The staff we very helpful, knowledgeable and friendly in assisting me find the correct fit.
They offer a large range of items in their store also.
I will defiantly be returning for my next purchases.
5 October 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for such a lovely review after visiting our Cannock store. Its great to hear that the staff were very helpful, knowledgeable and friendly. Here at Naylors we strive to provide our customers with a wide range of products in all our stores. We look forward to seeing you again in the future.
Amazing service amazing ladies
Amazing service amazing ladies
Thankyou very much
1 October 2024
Unprompted review
Reply from Naylors - Cannock
We're so glad to hear you had a positive experience. Thank you for your kind words! We hope to be of assistance in the future.
Fantastic visit
We came into store looking for yard boots and had a great time! Pip, the store assistant, was fantastic. She knew which range of boot would be good for my teenager (womans foot size but child leg height). Pip was knowledgable and extremely helpful. She found not only yard boots but also new riding boots and chaps which fitted like a glove. We will certainly be back to Naylors! Thank you so much!
21 September 2024
Unprompted review
Reply from Naylors - Cannock
Great to have such a fab review for Pip and our Cannock store. We strive to provide our customers with the best customer service and to assist our customers with our knowledge of our products ensuring that you then have all information to make the best purchase for you. We do hope to see you again in the future .Thank you for taking the time to review.
Staff not knowing consumer law
In July I bought an expensive pair of Ariat boots that were supposed to be waterproof . After 6 weeks they were leaking . I took them back to Naylors with box and receipt. A sales lady asked me if I had contacted Ariat about this matter , I said no as my gripe is with them as retailers not Ariat . She went to talk to her supervisor and came back and told me ‘ as a favour ‘ and against their policy of 28 days , she would refund my money .
This is only if I changed my mind , not if the goods weren’t of merchantable quality
If I had been a timid person I would have gone away with leaky boots and out of pocket by £145 , luckily I’m not . I got a refund and bought some other boots
Is this poor staff training or company policy to give incorrect information to customers ?
14 September 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a review about your experience at our Cannock store. We are sorry to hear that your Ariat Boots started to leak after 6 weeks of use.
All potential faulty claims raised to us online and in store should certainly be investigated with the products warranty period in consideration.
The store have been contacted and your experience fed back for this to be looked into internally
best shopping experience…
Just had the best shopping experience of my life at Naylors thanks to Pip (the shop assistant). Taking two horse mad girls is never easy, but she was patient, attentive and responded fantastically to the numerous request made by us. The range was good and both girls got everything they went for. A huge thank you to Pip and the staff team. Will definitely be returning!
21 September 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for leaving a great review for Pip and our Cannock Store. We are pleased that you have been happy with the range of products available to you in the store and that Pip and the rest of the team have made the experience a great one. All our staff are there to assist you with any query you have there is no limit to the amount of questions our customers ask. We are happy to hear that your girls got everything that they went in for and we look forward to seeing you again in the future.
Sue was really great when fitting my…
Sue was really great when fitting my hat and body protector and was great help overall
6 September 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for taking the time to leave a lovely review about your visit to our Cannock store. It is great to hear that Sue was able to assist you in finding the best hat and body protector. We do hope to see you in store again soon.
I regularly shop at Naylors and find…
I regularly shop at Naylors and find everyone super helpful and professional! I wouldn’t go anywhere else and know I can always rely on the girls for advice when I need it! Also stocks the best treats!!
6 September 2024
Unprompted review
Reply from Naylors - Cannock
We are dedicated to providing our customers with an excellent service and it is great to hear that you enjoy your visits to our Cannock Store and we hope this continues. Thank you for taking the time to leave your review and we hope to see you in store again soon.
Reply from Naylors - Cannock
Thank you for taking the time to leave a review about your visit to our Cannock store. It is great to hear that you're happy with the service that you received. We hope to see you in store again soon.
Great 15% Off feed & bedding should do…
Great 15% Off feed & bedding should do this more 😊
24 August 2024
Unprompted review
Reply from Naylors - Cannock
Thank you for the feedback on our recent offer on feed and bedding, this will be passed on internally. We aim to provide our customers with great offers and feedback is vital for us moving forward to allow us to continue to offer the best products and prices to our customers. We hope we can continue this in the future.
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