We received service above and beyond at the Rochdale Store today from Nic, she was helping us to consider different sizes and widths of boot until we got the exact right "fit". She advised on the rig... See more
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See what reviewers are saying
We used to shop from Naylors, when located towards Norden. Came for a riding hat as we are returning to the equine world, so much choice across all areas. Tash was amazing, helped with sizing, options... See more
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Lousy weather where retail therapy was called for. Went looking for gilet and fly mask and as afterthought asked about riding hats as previously been unable to find something that fitted. Nic was gr... See more
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Visited the store twice, 1st time Sian was really helpful. Fitting helmets on my daughter, trying different sizes and brands. On the second visit we brought back a helmet we bought online Sian refunde... See more
Company details
About Naylors - Rochdale
Written by the company
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContact info
Bridge Point, 100 Mellor Street, OL11 5AT, Rochdale, United Kingdom
- 01706 631909
4.7
Excellent
401 reviews
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Reply from Naylors - Rochdale
We appreciate you taking the time to leave your review. It is great to hear that you found the staff at our Rochdale store to be attentive, we do hope that we can continue to be of service again.
Friendly, knowledgeable staff
I’m recently new to horse riding and with how much I’ve been enjoying it, I decided I’d take a trip to the Rochdale store to get my own gear. For starters as I walked into the store I was welcomed with a warm hello. The store layout was fantastic and also clean!
I had a wander over to look at boots and then a very nice young lady named Sian came to help and after trying a few pairs on I got sorted with some lovely nice long moretta boots. I then had a wander over to the safety department, where she then measured me up and fitted a new hat.
She was helping me for over an hour and there was no rush or pressure, just fantastic customer service.
Thank you so much, very happy customer, I will be returning!
16 April 2026
Unprompted review
Reply from Naylors - Rochdale
Thank you for taking the time to leave your review about your recent visit to our Rochdale Store. It is great to hear that Sian was able to assist you in finding a new pair of boots and riding hat. We look forward to seeing you in store again in the future.
Pony Club Learning
We took a team of members from Saddleworth & District pony club to see and learn about different bits and items of tack. This was in preparation for our area Horse & Pony Care competition. We were made to feel extremely welcome and our members learnt so much in a fantastic environment. Thank you Naylors
2 April 2026
Unprompted review
Reply from Naylors - Rochdale
Thank you for leaving the five star review.
We are pleased to hear that your team felt welcome and found the visit to our Rochdale store beneficial for the Horse & Pony Care competition preparation.
It's great to know our environment contributed to a fantastic learning experience for all your members.
Great quality service
31 March 2026
Reply from Naylors - Rochdale
Thank you for taking the time to leave a review, we are happy to hear you are happy with the quality of the products purchased and the service received. We hope to be of assistance in the future.
Hassle free process
I selected the product I needed it was in stock order process was straightforward delivered promptly.
6 April 2026
Reply from Naylors - Rochdale
Thank you for taking the time to leave us a five star review.
We are happy to hear that you found the ordering process straightforward and the your order was received in a timely fashion.
Not received the order yet!
Not received the order yet!! Still with Evri as far as I can see
4 April 2026
Reply from Naylors - Rochdale
Thank you for your review, I am sorry that your parcel has not yet been received, I can see that you have emailed customer care over the weekend, the team will be in touch today, to discuss the next steps to resolve the issue for you.
Reply from Naylors - Rochdale
Super pleases to hear that your found the ordering online to be a simple process and that your order arrived quickly, this is always good to hear, thank you for taking the time to leave a review and we hope to be of assistance in the future.
Simulator experience
Staff was so friendly and professional.. very informative encouraging and helpful.
17 March 2026
Reply from Naylors - Rochdale
We are happy to hear that our staff's friendliness, professionalism, and helpfulness made your experience so positive.
Thank you for your leaving a lovely review.
Excellent & knowledgeable staff
Excellent & knowledgeable staff. Really helpful, and patient, especially when my nice was choosing boots; trying three different styles & sizes. It shows when staff use the products they’re selling; experience really comes through. Good, wide, choice of goods & equipment too.
15 March 2026
Reply from Naylors - Rochdale
We appreciate you sharing your positive experience. Here at Naylors we strive to provide the best customer care both instore and online.
We are glad to hear that our knowledgeable staff were helpful whilst assisting with the boot selection.
We do hope we can be of assistance in the future.
Reply from Naylors - Rochdale
Thank you for your feedback and review, we are super pleased to hear you are happy with the prices of our products, We aim to provide an excellent service and it is nice to see we have achieved this.
Sam and Nic are always welcoming
Sam and Nic are always welcoming, helpful and have great advice. The store is always clean and tidy, things are easy to find although I always like to go and wander, just in case 😁 As a customer I find it frustrating when items are shown on line, only to visit the store and they arent there. Im guessing the stock is ordered and sent by HQ ? Surely the staff know their customer base better than anyone, each store area is different. Naylors Rochdale, Nic and Sam need to be looked after.
14 February 2026
Unprompted review
Reply from Naylors - Rochdale
Thank you for taking your time to leave such a lovely review.
We always strive to provide excellent customer service so its great to hear how professional and knowledgeable Sam and Nic are when visiting the store. In relation to stock availability, we will feedback your review within the business as we always aim to meet our customers needs as much as possible. We hope we can be of assistance in the future.
Today i went into the rochdale naylors…
Today i went into the rochdale naylors store to see if i could get a body protector fitted as soon as i walked in the door and abundance of care was shown to me through many hellos and asking if im well and open to all the help if i needed some and the lady that helped fit a body protector for me was so kind and lovely such a caring set of staff
10 February 2026
Unprompted review
Reply from Naylors - Rochdale
We're happy to hear that you felt so cared for during your visit to our store. It's great to know the team provided such attentive and kind assistance with your body protector fitting. Thank you for your positive feedback. We hope to see you again in the future.
Very poor experience in store today
Visited the rochdale store today to buy feed.
The whole transaction almost happened without the shop 'assistant ' speaking to me. The only words she actually spoke to me were to tell me the price of the transaction. No hello, no exchange at all. I then left the shop with a trolley with 3 bags of feed and by this time another member of staff had joined her and neither helped with the door as i struggled to open it with the trolley.
Very disappointed and surprised with the lack of customer care today and i can see no other way of feeding this back.
9 February 2026
Unprompted review
Reply from Naylors - Rochdale
We are sorry to hear of your experience in our Rochdale store on your visit.
We always aim to provide excellent customer service and are disappointed to hear that this was not the case.
If you would like to discuss this further please contact our Customer Care team at customercare@naylors.com or call us on 01706 507 555. A member of our team will be happy to look into this further for you.
Reply from Naylors - Rochdale
We appreciate all feedback and are happy to hear that your items arrived promptly and that you were kept updated on the status of your order.
We look forward to being of service again in the future.
Excellent customer service.
Excellent customer service.
Item arrived on time. Well packaged. I’m sure great granddaughter will love it.
5 January 2026
Reply from Naylors - Rochdale
Thank you for your five star review.
We are pleased to hear that you are happy with the customer service and delivery speed of your recent order.
We hope that your great granddaughter enjoys her new item.
great service
15 December 2025
Reply from Naylors - Rochdale
Thank you for leaving us a five star review.
We are pleased to hear that you are happy with the service received.
Reply from Naylors - Rochdale
We're happy to hear that you received good quality items with prompt delivery.
Thank you for taking the time to leave us positive feedback.
Daughter's Xmas present.
Excellent service,goods arrived on time in good condition.Easy ordering,would recommend.
4 December 2025
Reply from Naylors - Rochdale
We are happy to hear you have received excellent service that you found the ordering system easy and that the items arrived in good condition and within the timescale.
Thank you for taking the time to leave a lovely review.
Reply from Naylors - Rochdale
I am sorry to hear you have not received your order, so that the team can look into this further please can you call us on 01706 507 555 or email us at customercare@naylors with your order details and we can then look into this for you.
Good fast service well done
14 November 2025
Reply from Naylors - Rochdale
Thank you for taking the time to leave a review, its great to hear you are happy with the service we have provided.
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