National Bank of Canada Reviews 

Fees on EVERYTHING. The migration from CWB to National has been a disaster (their customer support line isn’t available in AB where I live). They aren’t allowing me to move my money to other banks. I’m losing money because National’s rates are 3% lower than my other banks (yes, 3%, not 0.3). This is very frustrating to have been forced to be a part of National.

I was slightly annoyed by this institution taking more time out of my day when I opted to write this review, but then I realized I had more than enough time while on hold with 3+ of their departments passing me around while they attempt to solve their own mistakes, which are now affecting me. Don't opt for NBC if you value your peace. Despite being a "big 6" Canadian bank, they still don't even have an in-person branch in MY PROVINCE. Yes, you heard correct. I had to order cheques just to be able to access my own money in my own account because of their extremely low debit transaction limit. I could go on all day, as that's how long I've been on hold for. HMU if you want more information on terrible interactions.

Worse customer service with national bank master card. They waste 2 hours of your time and in the end they dont help you. Horrible horrible service

I am a transwoman, so I don't exactly sound exactly like a woman, they said that I don't sound like a woman, wouldn't ask any security questions, just froze my account, and took them a month to call me to setup a video appointment, then they said your a man right, its just so disrespectful, I don't know, ive delt with them for many years, and everything was changed over 4 years, and now they have a problem, just wow

RRSP renewals with National. With CWB it took no more that 6 minutes to renew an RRSP. with National I'm waiting 40-50 minutes. Their processes have to be streamlined and sped up. We don't recommend dealing with this bank unless you have nothing but time to wait in a cue. My attendant was rude at the beginning of the call. Scary bank for sure!

They rather let their customer starve and not have gas money so they can have their money. DO NOT DEAL WITH THIS BANK!!!!

I have had the pleasure to have an excellent service by Daphne Bouliane from St-Leonard branch on Jean Talon , she help me with hard work and a lot of class, she definitely deserve an A+++ review. Thank you again.

Infinite wait times for customer care. Unable to give zero stars.

Applied for synchro,low rate MC and they approved me for some master elite tipe . I got preaprowed for synchro over Borrowel app where I’m monitoring my credit score. So I canceled the credit card I’ve never even gotten and my perfect credit score is jeopardized for nothing. Very disappointing..😡

Over the past several days, I have called three times. Today, I spent 2 hours and 18 minutes on hold, only to be told to leave a message without any resolution or live assistance. This level of service is below poor, especially for a matter as important and time-sensitive as a disputed transaction. 2 hour and 18 minute outgoing call to 1-844-413-5597 . Today, Tuesday I was on hold for 2 hours and 11 minutes
1-888-622-2783

This is the worst bank to work with. They have no compassion no sympathy and their managers call you just to bully you. Never working with this bank ever again.

A direct deposit from revenue canada for canada disability benefit has been sent on the 17th of July but it never arrived or posted in my account after 3 weeks I phoned and told rev can this and they reissued after confirming the correct account numbers but I still have not recieved it. The second nbc phone person wouldn't give me any information on herself and said there was no record of my first call and both times I called they said it was under investigation. Why is there nothing of this on the news or online? Why won't any operator give me their name or employee number? Is there some type of national security threat where scamming hackers have obtained my money and intercept my telephone calls? Why can't I get a straight logical answer or my money?

[National Bank Open] 25 minutes at the only water refill line. In the direct sun. Feels like 45 degrees. Torture. More water stations please.
Otherwise the event was great.

we made a request for a credit line under a mortgage. The first contact with the agent was June 26, 2025, today is July 23, all the documents have long been ready and signed, we received approval, BUT we still have not received access to the money. After signing the documents, the bank is given 48 hours maximum to transfer the money to the client. No respect for clients!

Nothing works smoothly from access to the documents, to online brokerage to financial services. I'm able to sign in to my online bank account but mysteriously it doesn't work with the NBF (financial one), and not with the Brokerage account, and the online support is a big FAIL, it only has bots, no way to have an agent unless you call their big failure aka phone support.
The NBF personal are not answering emails, and there's no way to escalate. I signed multiple forms just to put money in a disability account, yet they haven't been able to help.

I’m dealing with the bank in Delson for now on George Gagné. It is my opinion that investing in this branch is not recommended. The employees are not trained properly. They and when it comes time to return calls, they don’t call back even Sophie (manager) when i called I left message with Natalie to invest and totally refused to call me back I was told that she has no time to call all customer. That is why she sends email according to her but honestly, I never received nothing. after I specifically request to Natalie to Sophie and another employee that my CPG is to be deposit Natalie at the nerve to tell me that it was not clear, even though there was a note in my file.
I cannot deal with the bank where people lies to you right in your face. The management needs to take actions.

Terrible experience. We will never deal with National Bank again. They don’t call back… ever. Tried to contact them regarding a payment issue. Almost had our car repossessed. Very expensive. Awful! Shameful! Zero accountability. Never again.

Accelerated loan payments are diverted back into my account. No reason why except to phone in and talk to loan department when I want to transfer money. Bank statements by Canada Post. Customer service agents are uneducated. No Loan Agents by phone only by Branch. Can not transfer money from chequing account into Loan account via App, only online by accelerated pay. I am moving my loan to any other bank but here!!!

Personal Loan of almost five years. Never missed a payment. No communication from the bank, no statement. No contact details ever.
My bank account changed - due to an estate issue - it was unexpected; and instead of contacting me and sorting it out, sent the nasty letter and reported it to credit bureau. There are much better options and never will I ever use them again.
Today will just pay the loan off in full in order to get rid of them. The balance... 2k on a 25k loan. Ugh.