National Bank of Canada Reviews 

I have been NBC customer for over 7 years now. I have few mortgages with them. Always the best rates, the best customer service. Pleasure working them them. Maybe I just got lucky with my rep, but I have zero complaints.

Called investment department for a statement for 10times in two weeks. Costed me 4hrs I total. They finally sent me one with password, but the password they told me was wrong. I had to call again to get the correct password. What an inefficient working system! An bunch of nonprofessional staff without proper manner, wasting people’s time and money!

Terrible bank to deal with regarding our RESP. They have requested three different letters from the U.S. university that our daughter attends to release OUR money. We were told that they are only used to dealing with Canadian institutions. Not great advertisement for a so called legitimate bank. Stay away from this bank.

I'm a National Bank Customer close to 40 years. August 1 2024 I called the National bank pickering branch and asked to speak to mortgage consultant and I was told the person was not in the branch and they took my telephone number and was told consultant will call me back. I didnt hear from the consultant for a week and I visited the pickering branch and said no one called I had asked to speak to mortgage consultant today its August 10th and no call. Terrible service to client of 40 years

Worst customer service and banking experience ever. Different answers from each worker, insanely rude representatives, each one see milt more incompetent the the other.

I asked to import my vehicle with a lien on it to the states, was told no 100 times despite my contract saying I was allowed to do so.

Eventually the bank calls me and says “actually yes, we give you permission if you agree to X conditions via email”

I agree to the conditions via email and then the bank would not acknowledge that they had said they gave me permission. Each employee just played stupid, even when I sent them the email confirmation that they sent me.

I will never recommend this bank to anyone. It is the worst. I don’t even think it’s a real bank. I wish I had known before I financed through them. Worst mistake I’ve made in 15 years.

NATIONAL BANK Pickering branch. I had an issue with my bank account that was my own fault. The staff, on Monday July 29th were extremely helpful. They were professional, polite & kind. Most importantly they solved my problem.

The only way this company can improve is to close their doors. They are scam bank.
They do not operate like a normal bank at all.

Wish I could give a negative review. I bank with all of the major banks in Canada without having any issues. I opened this account up so I could test them out, but I would personally advise, under my own opinion, anyone and EVERYONE to avoid these discriminatory criminals at all costs.

There is much reason why they are not considered “one of the big”. They are pathetic, customer service is rude and disrespectful, you cannot get any answers and they are incredibly racist and don’t follow their own quality commitment.

I’m a hearing impaired aboriginal and the customer service has treated me with great disrespect. Disrespect my disability as well as my ethnic background.

I have an issue with my account (given no detail), they say to call the number, call them, no help, call another one, no help, another one (please go into the branch that’s 50 minutes, one-way, away from your address), go into branch and the manager isn’t there and the normal clerks can’t help (after getting a translator to tag along with me and waiting in a 38 minute line up). Call again, no help. Reach out online for help and expediting my issue. No help. I’m glad I have money in all my other accounts, couldn’t imagine someone banker here and here only because they wouldn’t be eating, getting gas, or any basic necessities for (from my experience), over two weeks.

I won’t begin to review their discriminatory behaviour and the racism that I experienced here as someone of the Ojibway nation, but wow, disgusting.

Worst bank ever.
Confirmed loan amount, rate of interest , down payment one day over "mail" next day says sorry we made calculation mistake. I wish the bank people were reading the reviews.
Would never recommend any one. Daily they will ask for your bank statement until they reject your application over some stupid reason. They should shut their business.

Hi if i could give -5 ⭐️ for this bank i will do
Please simply i will said STAY AWAY from this NATIONAL BANK the Worse bank EVER
-STEAL money from your account with NO REASON
- COSTUMER SERVICE worse and they said different answears they are UNWARE what they said
NBC is simply SCAMMER👎

Went to make a payment only to find out I have no access to my accounts. I tried signing into the app and online portal only to find all my sign in info has been removed. Tried the 'forgot password' option only to be told my info cannot be verified. I call the customer service line and they tell me my accounts are locked and I need to call the security department. When I call, I am on hold for 2.5 hours with no answer. I call customer service again and they tell me there is no way for them to contact the secirity department and that I just need to wait on hold until someone answers. They also tell me that they have no information as to why my account has been locked and their supervisors cannot contact the department either.

Because of this I do not have access to my money to pay rent, car loan, or buy food.

Business Account client here. This is by far the worst banking option in Canada. They're 10 years behind their competitors in terms of technology and their Customer service will give you a different answer to the same inquiry each time you call. Unacceptable!

We don't like this bank very much, because every time I call their customer service number, I have to wait a long time and listen to music for a long long long time!

Such a long time is very disadvantageous to the people who buy and sell stocks, because the changes of the stock market every minute are very big!

So when we encounter stocks falling desperately, and we happen to be unable to sell or other operations do not understand the need for timely customer service help, and no one answers the phone for a long time, that is really very sad, very bad!

So I sincerely hope that the customer service phone call of National Bank, especially the Chinese customer service phone, can be as good as the Chinese customer service of Direct Investing of RBC Bank!

At RBC Bank, when every time we call them when we encounter problems, and every time customer service answers the phone in time to solve all kinds of problems!

Hope National Bank improves it as soon as possible!

Thank for read my review!

worst customer service ever and lie all the time on the phone also they prefer to call on weekends to make sure to interrupt you free time.

I have had so many issues attempting to transact with this bank! The hours has horrible, especially if you you work a 9-5 job. so the branch is open BUT for advising only? Why? We the customers use banks for transactions. On top of that I have twice walked away from the tellers being denied access to my money. Customer service is not a consideration! Do not consider this bank!

I applied for two jobs most recently. A big waste and disappointment I have the skills and superior customer service plus etiquette. They didn’t took me shame for them. Your missing out on a great candidate. Your loss.

If i can put 0 star in this review i would!
Horrible customer service! Why this bank still exist i don’t really know!

Horrible customer service. Cant wait to change my mortage from this bank.

Worst institution I've delt with, they messed up our mortgage, withdraws money without explanation and whenever they feel like, customer service representative have conflicting stories are very uncurtious and argumentative, disorganized, the left hand does not know what the right hand is doing.
An absolute nightmare to deal with

Want to acknowledge contribution of Mason Chang, NB Banking Advisor at 500 Hwy 7 Branch We came in with just the letter and debit card to activate at ABM, not only did he answer all our questions but also volunteered to guide us on online banking registry, certain tips and promos available in the bank to maximize the service with least amount of charges and fees. I went above and beyond what we needed for the visit. He is a true example that other NB colleagues should emulate.