National Bank of Canada Reviews 

DO NOT deal with this bank I was scammed out of $1000 dollars today. I made a mistake entering my information and they kept charging me more and more to fix my mistake and then when everything was fixed they said that their system won’t sent the money to my account because of the errors and that that they are begging me to pay $500 more dollars to have the bank Manager send my loan to my bank. I don’t know why they did not offer this to me in the first place. I have all their text messages with them harassing me to pay more fees even though they have scammed me out of $1000 dollars. DO NOT deal with this bank.

***Never seen such an incompetent bank!***
I requested a change of mortgage payment date, the different employees have been working on my request for 3 months and each time they tell me that everything is in order. It's only when the payment date arrives that I realize that the changes have not been made and that a payment has been made, sometimes accompanied by a $45 fee. I really wonder what it costs to change a payment date.

***Jamais vu une banque aussi incompétente!***
J'ai demandé un changement de date de paiement d'hypothèque, cela fait 3 mois que les différents employés y travaillent et chaque fois ils me disent que tout en ordre. Ce n'est que quand la date de paiement arrive que je me rends compte que les changements n'ont pas été effectué et qu'un paiement a été actionné parfois accompagné d'un frais de 45$. Je me demande vraiment ce que cela coute pour changer une date de paiement.

ABSOLUTE WORSTTTTTT " customer service".

Don't waste your time with this company! They care 0 about the customers and leave you on hold for 45 min to 1 hour, they constantly justify it by lying and stating, " we are hiring more representatives". BS

Going to be shutting down my acct shortly.

Most banks have ATM's that are available 24/7...EXCEPT the national bank ( this banking institution doesn't even deserve a capital letter in it's name because it's so lame.)Besides this lack of service to its customers, there is also the issue of having the worst financial advisors of all banks.
Following one of these clowns advise cost me over $3000 within 5 months...this advice was offered to me after telling her I'm retired and can't afford to lose much if things go downhill.I was told the most I could possibly lose was $250....I will be going to the national bank tomorrow to close my accounts and put my investments in a different bank (regardless of which bank, it has to be better than these losers).
Good luck to anyone who banks with this institution because you're going to need it....and please take my advice...DO NOT ask for, or listen to their flunky advisors.
Sorry Mickey

Trying to pay back a car loan through these guys when you are not a card-carrying client is impossible. They are a scam. I called the number on my loan form and found out I cannot be helped without a bank account number. Who is approving their loans?

Customers service is really slow. I been emailing them and calling the adviser Daniel for several times but no reply and no action on my request. Sorry to say but they have Poor customer service. Internet banking also is not great compared to other banks.

I have 5 payments left on my mortgage. Payments are every two weeks so less than 3 months left on the term till renewal. I went into the banch in Waterloo with a certified check to pay off the remaining balance and the remaining mortgage. Should be a great moment but the teller informed me that it I pay off the last 2.5 months, there is going to be a penalty of over $1,000 more than what the remaining payments of $949/payment. I thought it was a joke, how can you charge more than the balance of payments left?? Well they have devised a way to say that even though you only owe $4745, they want to penalize you for paying them ahead of time. I was simply paying all interest and principle for the 5 payments with no discount for paying early. Well I emailed the CEO and his assistant called me. Her job was to convince me that they were right and that if I wanted to pay them off early (2.5 months) then they are going to penalize me ( did I mention that my rate is 2.54%, less than the prime rate a bank pays). The young lady spoke over me and attempted to not here what I had to say. Needless to say, I will not be paying it off early now and will wait to pay pout the last 5 payments and then pay the remaining balance. They have lost my business, my line of credit and any recommendation that may have happened. Very bad organization, rude and not able to keep to facts. Stay away, if you want to do an "All in one mortgage, go to Manulife One, better product and none of the funny stuff that National Bank likes to pull. STAY AWAY UNLESS YOU WANT FRUSTRATION AND MADE UP FACTS.

I Was having trouble obtaining online access. After many attempts I finally got someone at customer service that had some knowledge and took the time to help. I usually deal in-branch and the only reason I am still a customer is because of the staff at the branch.
Their product offer lower interest rates than other banks and if you need financing their rate is higher than other banks.

Locked out of my account for apparently sending e-transfers to a BTC exchange. Been on the phone 6-times trying to resolve this issue with nothing but a run-around from people who can't speak comprehensible English....0.58 minutes and counting with this 7th call!
I just opened the account, have only $1700 in their I need to retrieve then I can tell them to take a flying leap! Take a tip, don't open an account with this bank and if you have - get the F-out while you can.

Guys, why do you have such a bad client service!!! I never saw it before in other banks. I called you 3 times today with the waiting time for each call about 1 hour and 2 times the call was hung up in middle of conversation and once the operator sent me to nowhere :((. Does it difficult to recall????

I gave it 1 star because that’s the lowest rating you can give. I’m a client and have had to call NB a couple times. Good luck. The head does not use a lick of English. It is entirely French. You can not talk to anybody. As far as the branch goes I have never been able to get someone on the phone or leave a message to call me back. I’ve never experienced such stupidity. To not even have an English option should tell you everything. It’s horrible how bad it is and the employees could care less. The hours are brutal as well. I’ve had to instances this week where I had to call and I am just fed up. It’s now Friday for ffs. How does a business survive this is beyond. I’ll have my new account somewhere else by tomorrow.

I waited on the phone for 25 minutes and counting to make a loan payment because they refused to let me pay any other way. How is it 2024 and they won't let me make online payments?

This is the worst banque ever. I was trying to solve a situation where my elder daughter has to pay her loans. She lives in the states and can't access to a laptop for private reason. She has to pay her loan. For 5 months 5 months, I was trying to find a third solution where my daughter signes a form to give me consent to handle her account on her behalf TO PAY her loan. National banque don't you want your money or what? I spoke to different employees at different ranks, all of them were unefficient. So what now? If my daughter can't access a laptop and we can't sign a consent form, should we forget about the loan???

Really poor service, should have looked at reviews before I signed up. I am international and new to Canada on their newcomers account- echo what other people have said with poor customer service (unsure if it's because I am not canadian or if it's to everyone). On hold for hours only for them to be really rude, they blocked my account because I transferred money to the account from abroad - I explained yes, I am on a newcomers account so I will be NEW to canada of course I am transferring money into it that's the whole pont of the account. Was met with really rude people. Do not bank here if you are new to Canada

Terrible experience with NBC ! We need to initiate an international wire transfer remotely for months, finally over dozen communications they send us the necessary paperwork. Once signed, they disappeared, after several other emails the branch manager finally get back to us saying that they can’t do ! Why signing papers then ?
The online services are very far from what other banks can offer. Fees are very high, and services very low. They are not living in 2024 but are stuck in 2010.
They did not even answer our last email saying that we’ll close our accounts, after more than 25 years being clients, they really don’t care.

NBC CEO says: « At National
Bank, we build long-term relationships with our clients, employees and communities: people first. » people first ? seriously ?

Awful,awful service. I applied for a loan did not even get an answer back. Nothing. They leave you out to dry. Worst bank I’ve ever dealt with. Really horrible they don’t care.

The most racial discrimination I have ever experienced. Everyone was great on the phone until they realized I am a black man. Sorry we don't want your bussiness Thank you Sabrina. P I would give less if possible horrible bank

Fees change without notice, and customer service and financial advisors are clueless about their industry. They are completely focused on upselling and never really listen to your needs. They are ruthlessly trying to sell as many services as they possibly can. STAY AWAY!!!

Terrible bank for international clients! Staff at this brance are rude and patronising and the wrong info has been given to us, which is now detrimental to our finances. We specifically went in person to double check before we left the country. Now they have told us they 'misunderstood' what we were asking. When asked if there was a limit to the amount $$$ to wire, she nearly laughed in our face- announcing you can wire millions. It doesnt matter if you have 100, 1000 or 1 million in the bank, each customers money should be treated with the same respect and due diligence. Im actually appauled that due to a member of staffs wrong info, we will be 1000s $$ out of pocket! The staff in question actively told us she was igorning the emails (we needed money fast as everything is tired up in our canadian account) so we were trying to find out the next steps and were not even notified there had been a block on the account so could not access anything. The excuse was we werent sure in the money going into the account was legitimate! We had informed the staff during our in person visit, our house was sold and there was a sum of money going into the account. Just poor customer service, poor communication and very concerning