Me and my wife came in the other day looking for Furniture for our new home , we had a the pleasure of being served by Paige who was helpful , knowledgable and certainly made our decision easy when... See more
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Served by Paige while having a look for a new sofa bed - wasn’t ready to buy just yet but received zero pressure and friendly service :)
Company replied
Paige at your Derby store was a great salesperson. Friendly and non pressuring. My wife and I went in for a dining room set and Paige was so approachable. We walked out very happy with our purchase.
Company replied
Big shout out to David at Derby who has helped me and my family find out perfect new sofa's at a very good price, He has been friendly,helpful professional and a absolutely pleasure to deal with
Company replied
Company details
- Home Furniture Shop
- Bedroom furniture shop
- Furniture Accessories
- Garden Furniture Shop
- Living room shop
- Mattress Shop
About NCF LIVING - Derby
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Meteor Centre, Mansfield Road, DE21 4SY, Derby, United Kingdom
- 0121 356 5698
4.7
Excellent
546 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jess was very professional and great…
Jess was very professional and great help. Thank you jess at derby
26 May 2026
Unprompted review
Jess at Derby was helpful and great…
Jess at Derby was helpful and great service and was very professional
26 May 2026
Unprompted review
Good customer service
Page was lovely . Also thank you Zaf for the patience and lovely customer service.
25 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We're delighted to receive such kind feedback, Natasha.
Many thanks,
NCF Living, Marketing Team
Derby store
Paige at your Derby store was a great salesperson. Friendly and non pressuring. My wife and I went in for a dining room set and Paige was so approachable. We walked out very happy with our purchase.
23 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We wish you and your wife all the best with your purchase, Adam!
Many thanks,
NCF Living, Marketing Team
Great service by Paige
Served by Paige while having a look for a new sofa bed - wasn’t ready to buy just yet but received zero pressure and friendly service :)
19 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We appreciate your excellent feedback, Jo!
Many thanks,
NCF Living, Marketing Team
Visited derby store and visited Jess
Visited derby store and visited Jess. Very helpful and friendly service. Got exactly what we wanted.
24 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We're very happy to hear that, Paul!
Many thanks,
NCF Living, Marketing Team
Paige was great in helpful in helping…
Paige was great in helpful in helping us buy our new sofa, went above and beyond for us.
19 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We'll be sure to let her know you said so, Alicja!
Many thanks,
NCF Living, Marketing Team
Excellent service
Me and my wife came in the other day looking for Furniture for our new home , we had a the pleasure of being served by Paige who was helpful , knowledgable and certainly made our decision easy when it came to finalising
Just want to say a massive thank you to Paige in the derby branch for all she did for us, she is a credit to the store
15 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We appreciate you taking the time to leave such lovely feedback about your time with Paige at our Derby store, Will.
Many thanks,
NCF Living, Marketing Team
Zaf at the Derby store was super…
Zaf at the Derby store was super helpful when we went to choose our new bed and mattress, give him a pay rise :)
17 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We'll be sure to pass along the feedback about Zaf, Shelley.
Many thanks,
NCF Living, Marketing Team
Staff really friendly 😀Zaff was very…
Staff really friendly 😀Zaff was very helpful
17 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We're glad you thought so, Max!
Many thanks,
NCF Living, Marketing Team
Paige made the purchase of our new…
Paige made the purchase of our new corner sofa so easy at the Derby showroom. Great customer service with a smile and I would recommend visiting her in store. Thank you Paige you're a star!!!
16 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We wish you all the best with your new corner sofa, Andrea.
Many thanks,
NCF Living, Marketing Team
Had a lovely experience with Page…
Had a lovely experience with Page answering all our questions and assisting in picking a nice bed for our home. Thank you
16 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We hope that you were able to find the perfect bed for you with Paige's assistance, Dami.
Many thanks,
NCF Living, Marketing Team
Fantastic customer service max stars…
Fantastic customer service max stars thank you peige
16 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We're very glad to hear that, Jason.
Many thanks,
NCF Living, Marketing Team
Zaf was brilliant great service
Zaf was brilliant great service
Looking forward to my new bed
Thanks
12 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We wish you all the best with your new bed and will be sure to pass the feedback along to Zaf, Dawn!
Many thanks,
NCF Living, Marketing Team
Zaf great guy wonderful and helpful.
Zaf great guy wonderful and helpful..
many thanks
10 May 2026
Unprompted review
Reply from NCF LIVING - Derby
That's very kind of you to say - thank you for the five-star review.
Many thanks,
NCF Living, Marketing Team
Paige was wonderful in helping me and…
Paige was wonderful in helping me and my partner find our dream sofa. Paige offered excellent customer service and was very helpful in checking stock quickly to provide the comfort of it being in stock ready for the completion of moving into our first home.
10 May 2026
Unprompted review
Reply from NCF LIVING - Derby
Congratulations on your first home, Reece! We're thrilled to hear that Paige was able to help you and your partner find the ideal sofa for you both.
Many thanks,
NCF Living, Marketing Team
Visited derby spoke to jess really…
Visited derby spoke to jess really helpful and gave us great service
9 May 2026
Unprompted review
Reply from NCF LIVING - Derby
That's wonderful to hear, Nathan.
Many thanks,
NCF Living, Marketing Team
Great service
We purchased an Osaka two seater and Osaka three seater sofa from the Derby NCF store in November but didn't need it to be delivered until January and was told that would be fine. The staff in store were helpful and friendly and not at all pushy. We had the sofas delivered in January and the delivery men were very efficient and put the sofas together in the room we needed them and made sure the electric recliners were working and removed all of the packaging and were polite. After about four weeks the recliners on the three seater we're catching on each other and couldn't be used together. We contacted the repairs department and a Service engineer from Emmeria group was booked who came and adjusted the seats and rectified the problem and was very polite and efficient. We are still very pleased with our sofas and are enjoying using them. Thanks to all of the staff concerned.
31 January 2026
Unprompted review
Reply from NCF LIVING - Derby
We're grateful to receive such a detailed and thorough review of your experience, Thomas, and are pleased that our teams and partners were so helpful in rectifying any issues that arose. We wish you all the best with your sofas.
Many thanks,
NCF Living, Marketing Team
Zaf at derby was amazing
7 May 2026
Unprompted review
Reply from NCF LIVING - Derby
That's excellent to hear - thank you for your feedback.
Many thanks,
NCF Living, Marketing Team
Visited Jess at Derby
Visited Jess at Derby, she was very friendly yet her customer service was affective. Would 100% come again for the next pair of sofas!
6 May 2026
Unprompted review
Reply from NCF LIVING - Derby
We hope to see you again in the future, Victoria!
Many thanks,
NCF Living, Marketing Team
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