Great plants as usual! Most importantly, the in-house delivery ensures that plants arrive in perfect condition. So much better than delivery through the usual carriers. Also, the delivery costs are mo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been purchasing from NC Farms for a couple of years now, and I can’t say enough about their outstanding service. Their customer service is truly the best I’ve ever experienced — always re... See more
Company replied
ordering with North Carolina Farms was fast and easy, many selections to choose from. the only comment I have is you use amazon delivery, and many of the plants were flat, they must have placed heavy... See more
Company replied
Fantastic experience from the first call to order our 630 assorted coleus plants to delivery of them. They were careful to let us know when they would be delivered so we were able to be there to put... See more
Company replied
Company details
Information provided by various external sources
A wholesale starter plant company with more than 40 years of service supplying rooted plugs and unrooted cuttings to the greenhouse industry.
Contact info
Forest Drive 4205, 28079, Indian Trail, United States
- 800-436-6248
- orderinfo@ncfarmsinc.com
- ncfarmsinc.com
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything is good
Good plants, good delivery, good packaging. All is good!!
9 December 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Everything was boxed up and package…
Everything was boxed up and package very nicely.
4 December 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Your staff is outstanding
Your staff is outstanding. They need 10 stars! They put up with all my questions and being a general pain in the butt, I know.
21 November 2025
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service! We are glad we have the opportunity to serve you!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants were packaged well and the box…
Plants were packaged well and the box marked this side up. Unfortunately the UPS driver came in twirling the box around. Needless to say I spent the next 3 hrs putting Strawberry plugs back in their trays
23 October 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service! We are so sorry to hear about the shipping issues, though.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Superior customer service
I am always completely happy with my experience with NC Farms. The staff are very helpful and kind.
15 October 2025
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants were healthy
Plants were healthy, gorgeous—the beautiful plants provided our school with great fundraising. Just so lovely—very happy with our experience and we will be repeat customers!
19 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
After using them for over 4 years now
After using them for over 4 years now, Call this our mistake but every single year the plugs are labeled incorrectly, worng color of mums, and the packaging, the worst compared to every other Co we have used. Expect a 25%if not more loss in damages every year if not more . This year was the worst ever the mums didn't grow , colors didn't. Match and lost 3 trays due to poor packageing and took months to get a refund on that alone we lost 100s this year cause they're mums are bad stock, plugs and the colors we ordered we didn't even get and to find out after the fact when they start blooming the incorrect colors is devastating.. we will never order, or promote them in any way ever again.
10 October 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We were able to find your account and pull up our records to see what happened. It looks like you filed a preliminary claim with us on May 19 for shipping damage. When we received the final loss count, the losses that were reported was one tray out of ten. That credit was issued the same day as the final losses were reported (June 17.) There are no other notes in our system about more losses or plants not growing well.
For the varieties blooming out the wrong color, that is likely a problem with the farm that the cuttings came from. All mum liner suppliers are buying in the cuttings from the same farms and rely on them keeping the cuttings tagged correctly. When the cuttings come to us we are 100% relying on the tags on their bags. While it is possible for someone here to make a mistake and tag the tray with the wrong color, it is more likely this mistake happened before the cuttings ever got to us.
Can you please contact our office and let us know which ones bloomed out the wrong color?
Ordering is Great but Shipping not so much
I think the ordering and the shipping process is super easy and quick! The only downfall I have is the way they are packaged and sent to me... They are always just thrown in there and I am not talking about normal wear and tear from the boxes being shifted or moved around.
2 October 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience with our customer service.
However, we are very sorry to hear your box was tossed. We have experienced worsening service by carriers and are doing tests to try to improve our packaging to mitigate this issue.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plugs were very good quality
Plugs were very good quality, only lost a few. shipping was good
22 July 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Original delivery was damaged beyond…
Original delivery was damaged beyond use for most of the trays. Replacement delivery was a little better but still tossed around and tangled with some damage.
26 September 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear your box was tossed, especially on the replacement order. We have experienced worsening service by carriers and are trying to improve our packaging to mitigate this issue.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Satisfied Customer
I have been purchasing from NC Farms for a couple of years now, and I can’t say enough about their outstanding service. Their customer service is truly the best I’ve ever experienced — always responsive, professional, and supportive.
The plants I receive are of exceptional quality, healthy, vibrant, and truly ready to sell right out of the box. It’s clear that NC Farms takes great care in growing their plants, they also have a great selection.
I highly recommend NC Farms to anyone looking for reliable, top-quality plants and a team you can depend on.
LaRose Plant Farm
16 September 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service! We appreciate this glowing review and will pass it along to the rest of the team. We look forward to continuing to work with you.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants arrived in great condition.
11 September 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants were ready and good quality
Plants were ready and good quality. Staff was most friendly and helpful.
4 September 2025
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Fast Delivery and Well Packaged
My plants came quickly and were well packaged. Could not see any damage related to handling. I usually expect shipped plants to arrive dried out and wilted, but these plants were still mostly hydrated.
4 September 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Very friendly and helpful
Very friendly and helpful. Excellent prices and the product was perfect. Better than expected. I’ll be back!
2 September 2025
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Really happy with the quality of plants…
Really happy with the quality of plants we received and how they were packaged and delivered.
24 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Will be a lifestime customer.
They are awesome, love them! Will be a lifetime customer. I have the best looking plugs and think my customers will love the. UPS even made an error and NC farms fixed it! All worked out perfect. 10 Stars.
18 August 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Healthy, Beautiful Plants!
We received healthy, beautiful plants. Some of the plants became unrooted from the plugs and were scattered throughout the plug tray, however this could be due to rough handling during shipping. The overall quality of the plants is fantastic and we are always excited to check out the new plants we have ordered. Aside from the condition some of the plants occasionally arrive in, we are satisfied with the quality of the plants!
5 August 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.