Great plants as usual! Most importantly, the in-house delivery ensures that plants arrive in perfect condition. So much better than delivery through the usual carriers. Also, the delivery costs are mo... See more
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Review summary
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I have been purchasing from NC Farms for a couple of years now, and I can’t say enough about their outstanding service. Their customer service is truly the best I’ve ever experienced — always re... See more
Company replied
ordering with North Carolina Farms was fast and easy, many selections to choose from. the only comment I have is you use amazon delivery, and many of the plants were flat, they must have placed heavy... See more
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Fantastic experience from the first call to order our 630 assorted coleus plants to delivery of them. They were careful to let us know when they would be delivered so we were able to be there to put... See more
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Company details
Information provided by various external sources
A wholesale starter plant company with more than 40 years of service supplying rooted plugs and unrooted cuttings to the greenhouse industry.
Contact info
Forest Drive 4205, 28079, Indian Trail, United States
- 800-436-6248
- orderinfo@ncfarmsinc.com
- ncfarmsinc.com
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear you had a delay in shipping! Once we give it to the third party carrier, it is out of our control. However, we will stand good for damages sustained to plants because of their delays. Just notify our office and we will take care of you.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Mum delivery
Everything arrived in great condition thanks to the excellent packing of the product.. all are doing well and appreciate it thank you
16 July 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Excellent experience
Excellent experience. Even liked how they threw in a catalog for future use.
15 July 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Superb company
Customer service was very helpful. They had my order ready to go when I showed up for pick up. They accommodated with every question I had and even went above and beyond to help make the visit enjoyable. Definitely will be back for more
10 July 2025
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
All the plants make it in great shape…
All the plants make it in great shape except for one tray. It was very in need of water. They were pretty dry. I watered them well and they're all doing great now. The tags I ordered I thought we're going to have the names of the plants on them. They were just a generic, red mum, orange mum and so on. I had to mark on every tag a number so I can keep them all separated.
12 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants! We're sorry the tags were a suprise. If you ever have questions about ordering tags and how to know which ones are generic and which ones are specific, we have a blog that walks you through that. https://articles.ncfarmsinc.com/ordering-tags-what-to-expect/
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
NC Farms
They are so helpful and encouraging! They have fantastic resources that help with plant knowledge ! All our orders have always been top notch quality!
L&B Nursery
19 June 2025
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants were well packed
Plants were well packed. Only lost 5 plants of nearly 600. It was 100 degrees when they were shipped and arrived healthy.
25 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Dead on arrival
WE lost a total of 452 out of 800 some were missing, some had the dirt in the cell but no plant, then most arrived dead or burn up it look like.
Costumer service on the other hand was the best i have ever seen. I call to explain about my order, and they were very regretful and gave us the option to refill the order or a refund. Costumer service was great, we plan to use them again next spring,
25 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are so sorry to hear that you had a bad shipment but are glad that you had a good experience with our customer service! We appreciate your business and look forward to working with you again.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
The flowering kale and flowing cabbage…
The flowering kale and flowing cabbage arrived in very poor condition. Over 1/2 of each are dead, and the rest don’t look very healthy either
27 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear your plant arrived in poor condition! We checked with the office and they said the mums came in good, but the seedlings were in bad shape. It looks like we set up a replacement order to ship the week of July 21st, which was the soonest availability. We hope that everything goes well with the new shipment. If not, please don't hesitate to reach out!
We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Will definitely be back!
We live a bit over 3 hours away, so we drive to pick up our order. When we got there, I was so incredibly pleased with how beautiful the plants were that I asked if we could buy more while we were there. Everyone was super helpful and made it happen! So so impressed and will definitely be back!
16 June 2025
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Gorgeous plug quality
I am so impressed with the professionalism of this company and the quality of their plugs. Everything has arrived in beautiful shape and obviously packaged with care. By far the highest quality we have received from any company. We will remain loyal customers for years and couldn’t recommend North Carolina Farms more.
19 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants and customer service! We look forward to serving you again.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Both shipments had issues
I received two shipments of plugs from North Carolina Farms and both shipments. Either the last shipment was extremely damaged and two trays were completely dead and my first shipment half of my shipment was dead in the box was destroyed as with the second.
20 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear that you had a problem with your shipment. We checked with the office and found they set up a replacement for you on June 23rd. We hope that you have a good experience with that shipment.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Great mums and good delivery time.
The plants arrived within 2 days and most of them looked great. The top 2 trays got beat up a bit. The plants were broken in the orange and white mum trays. However all of the plants below them arrived great! I love their mums. They usually grow beautiful and I have been getting them here for over 5 years now.
11 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Wonderful plants shipped quickly and…
Wonderful plants shipped quickly and packaged well.
12 May 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
This is not your fault
This is not your fault, but in the shipping half of the plugs were jumbled together and some were broken off. The plugs came out of the holes and since there were several colors in the tray, we have now no idea which plugs are what color. Again, this was not your fault, it happened in shipping.
11 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are sorry to hear your box was handled carelessly. We have experienced worsening service by carriers and are trying to improve our packaging to mitigate this issue.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants looked very well considering the…
Plants looked very well considering the shipping. Some got flipped out of their cells.
5 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience with our plants! We are sorry to hear your box was handled carelessly. We have experienced worsening service by carriers and are trying to improve our packaging to mitigate this issue.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Good Plugs
Product arrived on time and in great shape. There were 2 empty cells in a tray and 3 cells with soil but no plant. Still all good.
3 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Plants look great
Plants look great! In shipping they got tipped but they were alright.
9 June 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with our plants!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Health plants, poor shipment handling
Order shipped later than anticipated but customer service was kind and helpful. Shipping box arrived in good condition. The handler clearly had tipped the box upside-down. Half of the plugs in each tray were loose and piled on top of one and other. They survived but was disappointing to see they were not handled with care. Transplanted well, healthy and happy strawberry plugs!
29 May 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service! We are sorry to hear your box was handled carelessly. We have experienced worsening service by carriers and are trying to improve our packaging to mitigate this issue.
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
Got our order in 2 days
Got our order in 2 days. Packed exceptionally well. Cant say enough about this company and their business model! Will be a long term customer!
29 May 2025
Unprompted review
Reply from North Carolina Farms
Thank you for taking the time to review North Carolina Farms! We are glad you've had a good experience and were happy with both our plants and our customer service!
Never hesitate to email or call. We stand by our plants and have a happiness guarantee that even extends to damage done by UPS or FedEx. We are also happy to help with questions about the greenhouse industry, marketing, growing, or pest control. Always feel free to reach out for any reason!
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